BHAVINKUMAR PATEL

• Collection Manager Tezzrect Fintech March-2026 To Till Time.(South Gujarat Location).
• Led collections team to exceed monthly recovery targets through strategic account prioritization.
• Developed and implemented streamlined processes for overdue accounts, enhancing efficiency in debt recovery efforts.
• Collaborated cross-functionally with sales and customer service teams to resolve payment disputes and enhance client relationships.
• Reviewed, researched, and corrected discrepancies and customer concerns.
• Improved overall collections efficiency by implementing strategic collection plans and processes.
• Oversaw daily posting of payments to customer accounts.
• Enhanced team performance through regular training, coaching, and feedback sessions.
• Managed a diverse portfolio of accounts to optimize collection efforts and minimize losses.
• Contacted customers to discuss late payments and options for remitting amounts due.
• Worked with legal resources and recovery teams to manage default issues.
• Reduced delinquency rates with proactive account monitoring and timely communication.
• Developed customized payment plans for financially distressed customers, enabling successful debt recovery while maintaining customer satisfaction.
• Established strong relationships with customers, fostering open communication channels for effective debt resolution.
• Implemented efficient skip tracing techniques to locate hard-to-reach debtors and expedite the recovery process.
• Increased recoveries by negotiating favorable repayment terms for clients and customers.

• Assistant Collection Manager April-2024 To Feb-2026 (Mid & North Gujarat Location).
• Managed collection activities to ensure timely recovery of outstanding debts.
• Developed and implemented strategies to enhance collection processes and improve cash flow.
• Collaborated with cross-functional teams to resolve customer disputes and optimize payment plans.
• Trained and mentored junior staff on best practices in collections and customer communication.
• Analyzed collection metrics to identify trends and recommend process improvements for efficiency.
• Utilized CRM systems to track accounts receivable and maintain accurate records of interactions.
• Led weekly team meetings to review performance, set goals, and address challenges in collections.
• Negotiated payment arrangements with customers to maximize recoveries while maintaining goodwill.
• Managed delinquent account portfolios, prioritizing high-risk cases for immediate action.
• Improved collection efficiency by implementing advanced strategies and training staff on best practices.
• Conducted thorough customer account reviews, identifying potential problem areas and recommending corrective actions.
• Reduced instances of late or missed payments through proactive communication with clients regarding their account status.
• Assisted in the successful resolution of legal disputes involving outstanding debts, protecting company interests.
• Prepared detailed reports on collection activities and progress toward targets for senior management review.
• Reduced bad debt write-offs with proactive monitoring of accounts and targeted collection efforts.
• Implemented innovative solutions for overcoming common challenges faced during the collections process.
• Enhanced team productivity by establishing clear performance goals and providing regular feedback.
• Developed strong relationships with clients, ensuring timely payments and addressing any concerns promptly.
• Researched accounts and completed due diligence to resolve collection problems.
• Trained new team members on scripts, company services, and collection strategies.
• Used skip tracing and other techniques to locate debtors.

• Team leader in July-2023 To March-2024(North Gujarat Location).
• Led collection team, ensuring adherence to compliance regulations and internal policies.
• Developed training programs for new team members, enhancing knowledge of collection processes.
• Analyzed data trends to identify areas for performance enhancement within the team.
• Contacted clients with past-due payments and actively monitored payments due from clients.
• Trained and mentored new employees on collection methods, documentation requirements and performance strategies.

• Field executive April-2023 To June-2023
• Location-Banskantha,Mahesana,Patan,Sabarkantha,Gandhinagar.
• Conducted field visits to collect outstanding debts and provide customer service support.
• Resolved customer inquiries, ensuring accurate communication regarding account statuses and payment options.
• Established strong relationships with clients, enhancing trust and facilitating timely payments.
• Negotiated payment arrangements for optimal account resolution and client retention.

Supervised home finance collection initiatives for ICICI Home Finance and Fullerton India Grihshakti, fostering team collaboration and achieving operational goals at Kataria Business Solutions.

Led team at Krupa Services to enhance two-wheeler financing solutions, improving operational processes from January 2020 to June 2022.

• Implemented process improvements that reduced operational bottlenecks and increased productivity.
• Developed training programs for team members, improving overall performance and knowledge retention.
• Developed training programs for team members, improving overall performance and knowledge retention.
• Implemented process improvements that reduced operational bottlenecks and increased productivity.
• Developed training programs for team members, improving overall performance and knowledge retention.
• Developed training programs for team members, improving overall performance and knowledge retention.

• Work as Field executive in Krupa services May-2019 to Dec.-2020 two wheeler collection (L&T FINANCE & Kotak Mahindra Prime)