Bhavish Mehta
Mumbai
Summary
Dynamic and results-oriented Operational Risk Head with over 20 years of experience in varied roles including risk management within the finance industry and other sectors. Proven track record of designing and implementing risk frameworks, enhancing operational controls, and driving organizational change to mitigate risks. Strong analytical skills with expertise in data-driven decision-making, regulatory compliance, and strategic planning
Proven leader in operational and credit risk management, excelling in analytical and critical thinking, with significant achievements at different organizations including the implementation of over 100 digital solutions and formation of different committees to mitigate risks. Demonstrated expertise in project planning, stakeholder management, and driving process improvements, ensuring regulatory compliance and enhancing operational efficiency. Recognized for outstanding interpersonal communication and leading high-performing teams.
Overview
22
22
years of professional experience
Work History
Head Operational Risk (Dy.)
LnT Finance
12.2021 - Current
- Oversee the operational risk management framework, ensuring alignment with regulatory requirements and organizational objectives
- Created more than 15 frameworks in the current role and conducted gap analysis to identify inherent risk
- Implemented more than 100 digital solutions as preventive controls thus increasing the controls score and reduced the overall residual risk score
- Ideated and implementation of thematic ORMC framework enabling standardization across all secured and non- secured products
- Lead a team of risk analysts and specialists in identifying risk trends, assessing impact, and developing mitigation strategies
- Recalibrated over 800 RCM and 400+ SOP to ensure detailed inclusion of all process along with the RACI matrix and detailed process flows
- Develop and implement risk assessments, audits, and monitoring programs to proactively manage operational risks
- Collaborated with stakeholders across departments to enhance risk culture and awareness within the organization
- More than 40 OR awareness themes created to boost risk culture and pro active reporting of OR events along with conducting mandatory OR trainings across 25000+ employees
- Prepare and present risk reports to executive management and the board, providing insights and recommendations for strategic decision-making
- Implemented over 150+ process improvement and enhancements initiatives that reduce risk exposure and increase operational efficiency
- Developed and maintained a comprehensive 5
- 5 risk register to document risk exposures and control measures across various departments including 6 business and over 12 support functions
- Conducted risk assessments and scenario analysis on 800+ RCM to identify potential operational disruptions and recommended action plans
- Led cross-functional teams in root cause analysis of incidents and near misses, implementing over 200 preventive measures to minimize future occurrences
- Collaborated with internal audit teams to ensure compliance with regulatory obligations and internal policies
- Created a PAG (Process Approval Committee) for a holistic approach prior to implementation of any systemic changes impacting customer journey
- Reviewed over 1000 BRD and ensured all risk mitigants have been considered along with common controls being implemented across the organization
- Promoted within a span of 2 years with top ratings
- Received 'STAR AWARD' which is awarded to top 5% of the company during both the years of the tenure
- Recognized and awarded for multiple risk innovative ideas to the GEC members
- Achieved 'Hackathon' award for identifying, ideating, providing solution and implementation of systemic controls for fraud prevention and data leakage
Sr. Credit Risk Manager
ICICI Home Finance
03.2018 - Current
- Credit risk analysis of mortgage loan proposals (retail and corporate), preparation of risk assessment summary & rating rationale
- Credit risk assessment for Loan against securities
- Policy amendments for Consumer Durable policy
- Policy recommendations and amendment to enhance the internal process
- Monitoring of vault report at multiple and single scrip level to determine the breach in policy
- Risk analysis of mortgage credit operating guidelines and loan against securities on periodical basis as well as risk analysis of various process notes from operational risk perspective
- Assistance in formulation of mortgage credit operating guidelines along with other loan types like LAS and consumer durable products from risk perspective
- Analysis of early mortality and its periodic reporting to senior management
- Monthly Review of Mortgage Portfolio as per set parameters and its reporting to Senior Management
- Analysis of inbound mortgage loan customers and FD customers and their Risk Categorization on monthly basis along with its reporting to Senior Management
- Liaison with statutory auditors, internal auditors and ISO auditors for annual audit / certification perspective
- Liaison with central operations / treasury / business / accounts teams for collation of the non-financial data and liaison with compliance team for regulatory reporting per se
- Support the requirements of Compliance Team during Regulatory Inspection
- Project Liason for topics related to effectiveness and efficiency of the business
Credit Risk Sr. Analyst – Risk Management
J.P Morgan
06.2009 - 02.2018
- Wellness Decision Monitoring supporting Acquisition, Portfolio Credit Risk, and Point of Sale Authorizations in the Risk Execution department
- Responsibilities include utilizing analytics to validate and monitor policy and process execution according to JPM Chase standards
- Working with business partners and technology leads to identify the appropriate data for testing/Wellness validation support
- Assisting Application Developers, technical support staff, and Risk Strategy Stakeholders in identifying and resolving concerns
- Responsible for engaging with Stateside Wellness resources to support and drive quality efficiencies and to facilitate partnership globally
- Lead a team 4 risk analyst and define scope and complexity of work orders
- Assignment of tasks and ensuring all SLAs are met and validations completed for Enterprise release
- Responsible as a key player in the SDLC process in ensuring to highlight any defects or out of pattern trend for the policy/strategy change seen
- Identifying gaps and providing solutions to enhance the process by providing innovative ideas and implementing the same
- Support all Enterprise Release by creating playbook task to monitor ongoing wellness reports and creating a game plan and checkpoints for the team to ensure all aspects are covered during validations
Sr. Customer Executive
IBM DAKSH
03.2006 - 05.2009
- Worked with I.B.M Daksh as senior customer executive for United Airlines along with Star Alliance for 3years 3 months
- The job profile required to assist passengers looking out for their itineraries and help them give the best economical route in such a way that each and every client is delighted
- The main goal was CSat along with First Call Resolution
- A part of my work also involved managing the new trainees with their work and keeping a track of their quality and C-Sat scores
- Train the new employees in C-Sat and give them coaching and keep a track of their progress report
Sr. Executive
Zenta Pvt. Ltd
12.2004 - 07.2005
- Working for NCO Collections along with Capital One as a Bad Debt Collector
- The job profile required assisting customers to help repay their loans and credits and to improve their credit score and credit reports
- A part of my work also involved training new batches and verifying the payments for a team of 14 people and keeping a track of their progress reports
Assistant Sales Manager
Atul Plastics
03.2003 - 10.2004
- The profile required to manage a team of 4 people and co-ordinate with the clients for the export and import of various plastic products and to keep a track of all stocks
- It also involved marketing of our products to specific clients
Education
PGDBA - Marketing
Symbiosis College
01.2012
T.Y.B.Com -
Maharani Ahilya Holkar University
01.2008
H.S.C -
Jai Hind College
01.2003
S.S.C -
St. Xavier’s Boys’ Academy
01.2001
Skills
- Business Analysis
- Project Planning and Management
- Leading Teams and Department
- Process Improvements
- Operational Risk Assessment
- Regulatory Compliance
- Risk Mitigation Strategies
- Credit Risk Analysis
- Strategy Planning and Policy/Framework Creation
- Implementation of Risk Controls
- Establishing Interpersonal Relationships
- Stakeholder Management
- Flexible and Adaptable
- Analytical and Critical Thinking
- Interpersonal Communication
Timeline
Head Operational Risk (Dy.)
LnT Finance
12.2021 - Current
Sr. Credit Risk Manager
ICICI Home Finance
03.2018 - Current
Credit Risk Sr. Analyst – Risk Management
J.P Morgan
06.2009 - 02.2018
Sr. Customer Executive
IBM DAKSH
03.2006 - 05.2009
Sr. Executive
Zenta Pvt. Ltd
12.2004 - 07.2005
Assistant Sales Manager
Atul Plastics
03.2003 - 10.2004
PGDBA - Marketing
Symbiosis College
T.Y.B.Com -
Maharani Ahilya Holkar University
H.S.C -
Jai Hind College
S.S.C -
St. Xavier’s Boys’ Academy