Summary
Overview
Work History
Education
Skills
A Few Things I’m Proud Of
Timeline
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BHAVJOT SINGH SIDHU

Greater Noida West

Summary

I am someone who enjoys solving problems, learning on the go, and helping people feel supported. With experience across customer service, billing, technical support, and even ad campaigns, I bring a mix of empathy, clarity, and process thinking to everything I do. I’m now looking to grow further in the BPO space, work with great teams, and take on bigger challenges.

Overview

7
7
years of professional experience

Work History

Customer Support & Dispute Resolution Specialist

American Express
Gurgaon
04.2022 - Current
  • Help card members navigate billing errors, unauthorized charges, and merchant disputes.
  • Monitor accounts to spot potential fraud, staying updated on patterns and trends.
  • Manage onboarding and KYC updates for members, ensuring everything’s compliant and smooth.
  • Work with internal teams to resolve expense claims quickly and accurately.
  • Maintain top quality standards—no duplicates, no delays.
  • Known on the floor as a go-to person for product knowledge and case handling.

Billing Advisor → Intern Team Leader

Comcast (Concentrix)
Gurgaon
03.2020 - 10.2021
  • Answered tough billing questions with clarity and empathy.
  • Supported peers with product and process guidance.
  • Also trained in driving retention services, alongside billing management, helping retain customers.
  • Stepped into an intern leadership role—trained new hires, handled escalations, and built confidence in others.
  • Learned the value of teamwork and leadership through real-time feedback and coaching.

Sales Advisor

AT&T (Concentrix)
Gurgaon
10.2019 - 02.2020
  • Took over the role of a sales advisor to customers looking for new services.
  • Matched customers with the right service plans for their needs and met targets 15% higher than average.
  • Kept conversations human, not scripted—ensuring both sales and satisfaction.
  • Developed multitasking, patience, and teamwork in a high-volume environment.
  • Enhanced my knowledge of dealing with various customers at a single time while working well with all my supports and peers to create a learning environment for myself and others.

Technical Advisor

Lorex (Concentrix)
Gurgaon
08.2019 - 09.2019
  • Joined Concentrix on contractual basis, as part of Lorex, in the role of technical advisor.
  • Helped customers resolve technical issues with their home security systems.
  • Explained complex fixes in simple language, ensuring trust and clarity.

Account Management Intern (Client: Walmart)

McCann
Delhi
01.2018 - 01.2018
  • As part of the core working team, understood the processes of client brief and briefing the agency creative team, subsequently discussing different ideas and approaches.
  • Helped translate client briefs into creative ideas and campaign execution.
  • Worked on Walmart campaigns like Monsoon Magic and Diwali Gifting.
  • Gained early exposure to advertising, teamwork, and meeting tight deadlines.
  • Learnt nuances of client interaction, timeline management and client expectation management.

Education

B.J.M.C. - Journalism & Mass Communication

VIPS, IP University
Pitampura
01-2019

Class XII - NIOS

Father Agnel School
New Delhi

Class X - AISSCE

St. Columba’s School
New Delhi

Skills

  • Clear communication — written and spoken
  • Adaptability to new tools
  • Problem-solving and process thinking
  • Supportive team player and quick learner
  • Creative mindset Basic FL Studio
  • Issue identification
  • Maintaining confidentiality

A Few Things I’m Proud Of

  • Participated in the Columban Open Quiz (2013)
  • Played football at both school and college levels
  • Write poems when inspiration hits

Timeline

Customer Support & Dispute Resolution Specialist

American Express
04.2022 - Current

Billing Advisor → Intern Team Leader

Comcast (Concentrix)
03.2020 - 10.2021

Sales Advisor

AT&T (Concentrix)
10.2019 - 02.2020

Technical Advisor

Lorex (Concentrix)
08.2019 - 09.2019

Account Management Intern (Client: Walmart)

McCann
01.2018 - 01.2018

B.J.M.C. - Journalism & Mass Communication

VIPS, IP University

Class XII - NIOS

Father Agnel School

Class X - AISSCE

St. Columba’s School

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