BHAVNA AGGARWAL
Network Engineer (N3)
GHAZIABAD
Summary
To obtain knowledge of different aspect of IT and transform it to innovate, learn & understand business ethics to manage the people in the organization, co-ordinate with co-workers to get optimum result and to keep pace with emerging technologies.
Overview
2026
2026
years of professional experience
2
2
Certifications
2
2
Languages
Work History
IT Engineer
OpenMind Services Pvt. Ltd.
- Providing support for customer as per the process requirements.
- Handling day to day task as per the requirement.
- Leads the team also as requirement of the process.
- Work with vendor in reporting part.
- Adheres to standard operating procedures / work instructions.
- Database Management.
- Technically upgrade across versions of environment when required.
- Adhere to organization policies and procedures.
- Maintain the interaction with client as the one source of the contact with the team.
- Performing Change Management on the Servers including database etc. changes, software.
- Total Experience – 22 Months
System Administration
Infosacent Technologies
- Work with a team of Engineers in designing, developing, testing Software Systems, Support Structures.
- Can manage and lead the team for the successful installation, development of the Developed Software’s.
- Monitoring installation & pre-commissioning of site activity.
- Arrange for persons for preparing panel board, installation & commissioning.
- Experience in site evaluation and Software Development.
- Adheres to standard operating procedures / work instructions.
- Database Management.
- Testing and Development of the Modules.
- Performance Management of the server and developed Modules.
- Maintaining a daily log book of units and jobs carried out.
- Total Experience – 24 Months
Network Engineer (N3)
Capgemini Engineering, Gurugram, Haryana
03.2019 - Current
- Webex Cloud Collaboration support & CMS Support
- Working on Cisco Video devices as well for monitoring, installations and performance.
- Premium customers for cisco cloud products.
- Webex meeting application
- Various Cisco TAC Support
- Resolving the issues in specified amount of time.
- Working with Local Group Policies for Windows, MAC LINUX, UNIX.
- Ensure process, procedure and work instruction documentation is up-to-date
- Be the operational process executer
- Be the owner of registered problems
- Enter all relevant details into the Problem record, and ensure that this data is accurate
- Provide management and other processes with steering information.
- Training new hires with production tools.
- Giving refresher session about cases they working
- Getting on calls with TAs to discuss high age cases.
- Getting on Client calls for the process and new tasks assigned.
- Monitoring the tickets worked by different engineers in team.
- Process- CISCO TAC
Sr. Escalation Engineer
Convergys India Pvt. Ltd.
09.2014 - 03.2019
- Resolving the escalated service requests for Microsoft Product support and services.
- Troubleshooting on windows 7, Windows 8 & 8.1, Windows 10.
- Resolving the issues related to network connections, no boot situations, BSOD.
- Incident Management
- Event Management
- Working with respect to VKB articles as per Microsoft.
- Resolving the issues in specified amount of time.
- Working with Local Group Policies for Windows.
- Ensure process, procedure and work instruction documentation is up-to-date
- Be the operational process executer
- Be the owner of registered problems
- Enter all relevant details into the Problem record, and ensure that this data is accurate
- Provide management and other processes with steering information
- Maximize the fit between people, process and technology
- Promote the (correct) use of the process
- Execute and co-ordinate Proactive Problem Management
- Execute and co-ordinate Reactive Problem Management
- Ensure correct closure and evaluation of Problems
- Worked with the outlook connectivity and windows mail services.
- Performance Management of the servers
- Worked with registries and services for Windows.
- Troubleshooting LAN, WAN Networks, Worked on Home group sharing, and network.
- Process- Microsoft
Education
MBA - Business Administration
Narsee Monjee Institute of Management Studies
01.2018
B. Tech - Electronics and Communication Engineering
Uttar Pradesh Technical University
01.2010
Diploma - Electrical and Telecommunication
Rajasthan Vidyapeeth University
01.2007
Skills
Incident Management
Certification
MCSE Certified Microsoft Certification– Associate Level
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of 10 in the development of Infoascent technology.
- Resolved product issue through consumer testing.
Declaration
I hereby declare that all the information mentioned above is true to the best of my knowledge. Bhavna Aggarwal
Timeline
Network Engineer (N3)
Capgemini Engineering, Gurugram, Haryana
03.2019 - Current
Sr. Escalation Engineer
Convergys India Pvt. Ltd.
09.2014 - 03.2019
System Administration
Infosacent Technologies
B. Tech - Electronics and Communication Engineering
Uttar Pradesh Technical University
Diploma - Electrical and Telecommunication
Rajasthan Vidyapeeth University
IT Engineer
OpenMind Services Pvt. Ltd.
MBA - Business Administration
Narsee Monjee Institute of Management Studies