BHAVNA AGGARWAL
Network Engineer (N3)
GHAZIABAD
Summary
To obtain knowledge of different aspect of IT and transform it to innovate, learn & understand business ethics to manage the people in the organization, co-ordinate with co-workers to get optimum result and to keep pace with emerging technologies.
Overview
2026
2026
years of professional experience
2
2
Certifications
2
2
Languages
Work History
IT Engineer
OpenMind Services Pvt. Ltd.
- Providing support for customer as per the process requirements.
- Handling day to day task as per the requirement.
- Leads the team also as requirement of the process.
- Work with vendor in reporting part.
- Adheres to standard operating procedures / work instructions.
- Database Management.
- Technically upgrade across versions of environment when required.
- Adhere to organization policies and procedures.
- Maintain the interaction with client as the one source of the contact with the team.
- Performing Change Management on the Servers including database etc. changes, software.
- Total Experience – 22 Months
System Administration
Infosacent Technologies
- Work with a team of Engineers in designing, developing, testing Software Systems, Support Structures.
- Can manage and lead the team for the successful installation, development of the Developed Software’s.
- Monitoring installation & pre-commissioning of site activity.
- Arrange for persons for preparing panel board, installation & commissioning.
- Experience in site evaluation and Software Development.
- Adheres to standard operating procedures / work instructions.
- Database Management.
- Testing and Development of the Modules.
- Performance Management of the server and developed Modules.
- Maintaining a daily log book of units and jobs carried out.
- Total Experience – 24 Months
Network Engineer (N3)
Capgemini Engineering, Gurugram, Haryana
2019.03 - Current
- Webex Cloud Collaboration support & CMS Support
- Working on Cisco Video devices as well for monitoring, installations and performance.
- Premium customers for cisco cloud products.
- Webex meeting application
- Various Cisco TAC Support
- Resolving the issues in specified amount of time.
- Working with Local Group Policies for Windows, MAC LINUX, UNIX.
- Ensure process, procedure and work instruction documentation is up-to-date
- Be the operational process executer
- Be the owner of registered problems
- Enter all relevant details into the Problem record, and ensure that this data is accurate
- Provide management and other processes with steering information.
- Training new hires with production tools.
- Giving refresher session about cases they working
- Getting on calls with TAs to discuss high age cases.
- Getting on Client calls for the process and new tasks assigned.
- Monitoring the tickets worked by different engineers in team.
- Process- CISCO TAC
Sr. Escalation Engineer
Convergys India Pvt. Ltd.
2014.09 - 2019.03
- Resolving the escalated service requests for Microsoft Product support and services.
- Troubleshooting on windows 7, Windows 8 & 8.1, Windows 10.
- Resolving the issues related to network connections, no boot situations, BSOD.
- Incident Management
- Event Management
- Working with respect to VKB articles as per Microsoft.
- Resolving the issues in specified amount of time.
- Working with Local Group Policies for Windows.
- Ensure process, procedure and work instruction documentation is up-to-date
- Be the operational process executer
- Be the owner of registered problems
- Enter all relevant details into the Problem record, and ensure that this data is accurate
- Provide management and other processes with steering information
- Maximize the fit between people, process and technology
- Promote the (correct) use of the process
- Execute and co-ordinate Proactive Problem Management
- Execute and co-ordinate Reactive Problem Management
- Ensure correct closure and evaluation of Problems
- Worked with the outlook connectivity and windows mail services.
- Performance Management of the servers
- Worked with registries and services for Windows.
- Troubleshooting LAN, WAN Networks, Worked on Home group sharing, and network.
- Process- Microsoft
Education
MBA - Business Administration
Narsee Monjee Institute of Management Studies
01.2018
B. Tech - Electronics and Communication Engineering
Uttar Pradesh Technical University
01.2010
Diploma - Electrical and Telecommunication
Rajasthan Vidyapeeth University
01.2007
Skills
Incident Management
Problem Management
Technical Support
Sharepoint Management
People & Project Management
Assurance Support Activities
Windows XP
Windows 7
Windows 8
Windows10
Linux Servers
Solaris 10
Unix Servers
Windows server 2010
Windows Server 2012
Assistant Support Desktop ASD (IM Tool)
VKB from Microsoft
MS Outlook
MS Excel
MS PowerPoint
ERP
Visual Basic
CRM
SQL
Office Tools: Microsoft Word, Microsoft Excel, Microsoft Power Point
Programming language: C, C
PLC and SCADA System
Microsoft Office 2007, 2010, 2013, 2016, 365
Windows xp, vista, 7, 8, 81 & 10
ASP, HTML, JAVASCRIPT, VBNET
MCPIT Certification
Windows Server 2012
Linux, Unix Solaris 10
Database Management
Had a course for TL intern done with CIS University
Certification
MCSE Certified Microsoft Certification– Associate Level
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of 10 in the development of Infoascent technology.
- Resolved product issue through consumer testing.
Declaration
I hereby declare that all the information mentioned above is true to the best of my knowledge. Bhavna Aggarwal
Timeline
Network Engineer (N3)
Capgemini Engineering, Gurugram, Haryana
2019.03 - Current
Sr. Escalation Engineer
Convergys India Pvt. Ltd.
2014.09 - 2019.03
System Administration
Infosacent Technologies
B. Tech - Electronics and Communication Engineering
Uttar Pradesh Technical University
Diploma - Electrical and Telecommunication
Rajasthan Vidyapeeth University
IT Engineer
OpenMind Services Pvt. Ltd.
MBA - Business Administration
Narsee Monjee Institute of Management Studies