Bhavna Joshi
Hyderabad
Summary
Experienced Key Account Manager and Business Development professional with 8 plus years of expertise managing large, complex client relationships. Skilled at developing and maintaining client relationships and highly committed to working with a team to achieve individual and collective targets.
Overview
10
10
years of professional experience
Work History
Senior Manager
The Quorum Club
Hyderabad
05.2024 - Current
- New business development & Key account management
- Developed & implemented strategic plans for key accounts to increase customer loyalty
- Monitored & analyzed key account performance to identify areas of improvement
- Created detailed reports on project progress for senior management review
- Analyzed data from market research surveys to identify trends and develop actionable insights for organizational growth
- Participated in recruitment initiatives by interviewing potential candidates and selecting suitable hires
- Developed and implemented strategic business plans to drive growth and profitability.
Account Executive
SkintoxMD
Mississauga
06.2023 - 10.2023
- Responsible for securing corporate tie-ups for the brand
- New business development in the assigned territory
- Handling negotiations and closing business deals
- Achieving and exceeding monthly and annual sales targets
- Managing and tracking leads in CRM (HubSpot)
- Conducting needs analyses and account reviews to uncover customer's essential needs
- Demonstrate product knowledge and value to customers.
Senior Sales Manager
ITC Hotels
Hyderabad
10.2018 - 07.2021
- Managed key accounts for the hotel and maximized revenue generation from these accounts
- Responsible for identifying new business opportunities and negotiating corporate rates contracts with significant MNCs in the city
- Worked on establishing and developing domestic leisure market for ITC Kohenur in Hyderabad
- Developed and pursued pipeline of new business opportunities, expanding partnerships and presence
- Prepared reports to detail a variety of market conditions for management
- Single point of contact for all national and regional sales queries generated from the North region of India
- On-the-job training of sales associates to improve customer handling, negotiation, and problem-solving skills
- Conducting sales meetings to discuss business strategies, and opportunities and alleviate issues related to customer dissonance
- Responsible for providing key inputs and developing the sales budgets and strategies for the hotel
- Closely monitor market trends, competition business, and guest feedback to identify new opportunities and action areas
- Coordinate with Marketing and Public Relations departments to promote special events at the hotel in order to increase footfall and market appeal.
Sales Manager (Global Sales)
Indian Hotels Company Limited
Hyderabad
08.2014 - 07.2018
- Successfully managed multiple key accounts & generated new business opportunities
- Responsible for driving sales revenue from Hyderabad-based Corporates, the Defense sector, Public Sector Undertakings and Travel Agents for Taj Hotels across the globe
- Coordinating and closing important RFP (request for proposal) requirements for Taj Group of Hotels
- Liaison MICE requirements for Taj hotels across the globe
- Market Scanning, Competitor Analysis and capturing the Voice of customers to identify trends & action areas
- Analyzed data from financial reports to identify areas of improvement in business operations
- Budgeting and forecasting of room sales for Taj hotel properties in India
- Created sales presentations, conducted seminars, and participated in meetings
- Developed new business and long-term account opportunities through prospecting and cold calling.
Education
Master of Business Administration -
IBS
Hyderabad, Telangana03.2014
Bachelor of Commerce -
University of Allahabad
Allahabad, Uttar Pradesh07.2012
Skills
- Key Account Management
- Account Servicing
- B2B Sales
- Transaction Management
- Sales strategy development
- Budgeting and Forecasting
- CRM Software/ Salesforce
- Influencing and negotiating
- Partnership Development
- Database Development
- Corporate Communications
- Talent Development
- Business performance management
- Market Analysis
Timeline
Senior Manager
The Quorum Club
05.2024 - Current
Account Executive
SkintoxMD
06.2023 - 10.2023
Senior Sales Manager
ITC Hotels
10.2018 - 07.2021
Sales Manager (Global Sales)
Indian Hotels Company Limited
08.2014 - 07.2018
Master of Business Administration -
IBS
Bachelor of Commerce -
University of Allahabad
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