BHAVNEET SINGH
Singapore
Summary
I am a friendly and customer-focused graduate with experience in retail, food and beverage, and online order work. I communicate clearly, help customers effectively, and handle problems calmly. I work well in fast-paced environments and am confident in supporting customers, using systems, and working as part of a team.
Overview
5
5
years of professional experience
1
1
year of post-secondary education
Work History
Supply Chain Manager
Food panda
Singapore
05.2025 - Current
- Managed supply chain operations to optimize delivery processes for food services.
- Coordinated inventory management to ensure stock availability and accuracy.
- Developed supplier relationships to enhance procurement efficiency and reliability.
- Analyzed market trends to forecast demand and adjust supply accordingly.
- Oversaw compliance with safety and quality standards in supply chain practices.
- Maintained accurate records of all transactions within the supply chain system.
- Identified potential suppliers and negotiated contracts that met the company's needs in terms of pricing, quality, service level agreements.
- Monitored supplier performance metrics such as quality, cost, lead time, and delivery accuracy.
- Tracked shipments to ensure on-time deliveries while minimizing transit costs.
- Analyzed supply chain data such as demand forecasts and inventory levels to identify areas of improvement.
- Determined inventory goals, product stock, and risk management objectives and oversaw techniques to maximize inventory.
- Developed and implemented supply chain strategies to optimize inventory levels, reduce costs, and improve delivery times.
Customer Service Representative
DB Schenker
Singapore
08.2023 - 08.2025
- Managed customer inquiries through phone and email communications.
- Resolved customer complaints with empathy and effective problem-solving techniques.
- Provided product information to enhance customer understanding and satisfaction.
- Collaborated with team members to streamline service processes and improve efficiency.
- Trained new employees on company policies and customer service protocols.
- Conducted follow-up calls to ensure customer satisfaction after issue resolution.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong customer relationships to encourage repeat business.
- Documented customer interactions in the CRM system for future reference.
- Assisted in developing FAQs to reduce repetitive inquiries from customers.
- Developed strong relationships with customers by providing personalized assistance and support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Answered customer inquiries and provided accurate information regarding products and services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Service Crew
Sky View Restaurant
Singapore
01.2022 - 11.2024
- Delivered friendly and professional customer service to dine-in guests
- Assisted customers with seating, food service, and general inquiries
- Maintained cleanliness and service standards in a premium environment
- Worked closely with team members during peak service hours
- Managed inventory levels and communicated supply needs to management.
- Resolved customer complaints with urgency and positive action to satisfy guests and promote return visits.
- Restocked supplies, removed trash and cleaned areas.
- Assisted with filling soft drinks and pouring coffee.
- Prioritized and completed tasks throughout every shift to support store operations.
- Restocked paper products and condiments at self-service areas during periods of downtime.
- Assisted in stocking shelves with merchandise or supplies.
- Verified that all guests had an enjoyable experience before leaving the premises.
Service Crew
Pasta Mania
Singapore
01.2022 - 09.2023
- Handled customer orders at the counter for dine-in and takeaway
- Managed cashless payments and POS systems
- Supported kitchen and service teams during busy periods
- Resolved minor customer concerns politely and efficiently
- Provided friendly customer service and assisted guests with menu selections.
- Collaborated with kitchen staff to fulfill customer orders promptly.
- Assisted in training new crew members on restaurant procedures and standards.
- Greeted and served guests with warmth, courtesy and efficiency, leading to loyal, returning customers.
- Maintained a clean work area throughout the shift.
- Took orders, prepared foods and processed payments in full-service establishment.
- Provided support to other staff members during busy hours when needed.
Customer Service / Operations Crew
NTUC Online
Singapore
01.2021 - 06.2023
- Processed customer orders accurately with strong attention to detail
- Ensured timely fulfilment to meet customer expectations and delivery timelines
- Handled system-based order tracking using handheld devices
- Coordinated with delivery teams to resolve order or timing issues
- Maintained service quality, safety standards, and customer satisfaction
- Operated online order fulfillment processes for efficient delivery.
- Managed product packaging and labeling for customer orders.
- Utilized warehouse management systems for tracking shipments and stock levels.
- Trained new staff on operational procedures and safety protocols.
- Tracked progress on projects related to operational improvements using project management software tools.
Education
MBA - Business Administrator
Amity Global Institute
Singapore, Singapore 02.2025 - 02.2026
Bachelor of Arts - International Business
Teesside University
SingaporeSenior Secondary - CBSE - Class 12
International Public School
LudhianaSecondary - CBSE - Class 10
International Public School
LudhianaSkills
- Strong verbal & written English communication
- Customer interaction & relationship handling
- Complaint handling & basic problem resolution
- POS systems & order management
- Team collaboration in fast-paced environments
- Professional attitude & positive body language
- Customer relationship management
- Project management
- Conflict resolution
- Time management
- Technical troubleshooting
- Building rapport
- Payment processing
- Minute taking
Availability
True, True
Personal Information
Citizenship: Indian Citizen
Languages
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Punjabi
Proficient (C2)
C2
Timeline
Supply Chain Manager
Food panda
05.2025 - Current
MBA - Business Administrator
Amity Global Institute
02.2025 - 02.2026
Customer Service Representative
DB Schenker
08.2023 - 08.2025
Service Crew
Sky View Restaurant
01.2022 - 11.2024
Service Crew
Pasta Mania
01.2022 - 09.2023
Customer Service / Operations Crew
NTUC Online
01.2021 - 06.2023
Bachelor of Arts - International Business
Teesside University
Senior Secondary - CBSE - Class 12
International Public School
Secondary - CBSE - Class 10
International Public School