Bhavuk Vishnoi
New Delhi
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Customer Support Ambassador R1
Teleperfomance (Airbnb)
New Delhi
04.2024 - Current
- Provided technical support to customers by responding to inquiries and resolving issues in a timely manner.
- Responded to customer emails and phone calls promptly, courteously, and professionally.
- Maintained up-to-date knowledge of company products, services, policies, and procedures.
- Researched customer inquiries using available resources such as FAQs and online forums.
- Created detailed reports on customer feedback for management review.
- Ensured customer satisfaction through effective communication skills and problem resolution techniques.
- Followed up with customers after issue resolution to ensure their satisfaction with the outcome.
- Monitored trends in incoming requests from customers for identifying potential problems or opportunities for improvement.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Upheld high standards of customer services by responding to inquiries, needs and problems.
- Analyzed customer complaints and service trends to identify and correct systematic issues.
Facilities Executive
Admiral Solutions
10.2022 - 08.2023
- Company Overview: EUI LIMITED
- Day to day operations and ensuring that all administrative functions Security issues or maintenance issues are marked on my daily facilities round with a checklist
- Taking care of all Hospitality and food arrangements for the employees on a daily basis
- Handling more than 40 Housekeeping staff
- Taking care of all F&B related operations on the property and managing supply and services contracts
- Managing events and arrangements Inside or outside office like: F&B Services Setup or entertainment arrangements as per management requirements
- Routine audits of vendors on monthly basis internally and externally preparing reports and share it with the vendors
- EUI LIMITED
Restaurant Manager
Fruitizz Restaurants
11.2020 - 07.2022
- Company Overview: Burkina Overseas
- Managing the Complete functioning of a unit including 12 to 15 staff in a multilingual environment, Handling daily working, Digital publicity, procurement and overall surveying
- Interaction with clients to understand the Work required
- Assigning daily tasks in morning briefing to the Staff members
- Coordination with the clients & Taking feedback Implement accordingly
- Design & implement new strategies to enhance the performance and upscale at the best level
- Handling the complete end to end process from operations to marketing & Sales on Daily basis
- Sourcing Effective Candidates for work profile through Networking and Head Hunting as per the restaurant requirement
- Screening of Daily credentials and providing necessary Skills to achieve the basic targets Scheduling and coordinating promos & gigs on physical and social media
- Constant negotiation in procurement to maintain Quality and budget till both ends meet
- Burkina Overseas
International Sales Executive
Startek Pvt Ltd.
10.2019 - 10.2020
- Company Overview: Oyo
- Oyo
Event coordinator/ Manager (Project Manager)
PAN INDIA EVENTS AND MANAGEMENT
01.2015 - 01.2017
- Freelance Project Based Requirements until event completion
- AREA OF Work: 5 Star Hotels, Corporate Events, Big Fat Weddings, Logistics, Hospitality
Education
B.Sc. - Catering Science & Hotel Management
International Institute of Hotel Management
DelhiB.A - 2 Year Advance Diploma International Hospitality Management
Edinburgh Napier University
Skills
- Customer Education
- Social Media Management
- Customer Engagement
- International relations
- Business Development
- Team Management
- Brand Awareness
- Community Relationship Building
- Public Relations Strategies
- Client Coaching
Internshipfreelance
- EQUATORIAL HOTEL, Intern, Penang, Malaysia, Advance Hospitality Management, Fine Dining, Front Office, Housekeeping, Food & Beverages Departments, Various Restaurants, 06 Months 2015
- PAN INDIA EVENTS AND MANAGEMENT, Event coordinator/ Manager (Project Manager), 2015-2017, 5 Star Hotels, Corporate Events, Big Fat Weddings, Logistics, Hospitality
Timeline
Customer Support Ambassador R1
Teleperfomance (Airbnb)
04.2024 - Current
Facilities Executive
Admiral Solutions
10.2022 - 08.2023
Restaurant Manager
Fruitizz Restaurants
11.2020 - 07.2022
International Sales Executive
Startek Pvt Ltd.
10.2019 - 10.2020
Event coordinator/ Manager (Project Manager)
PAN INDIA EVENTS AND MANAGEMENT
01.2015 - 01.2017
B.Sc. - Catering Science & Hotel Management
International Institute of Hotel Management
B.A - 2 Year Advance Diploma International Hospitality Management
Edinburgh Napier University
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