Bhavya B. Kuriyakotil
Dombivli
Summary
Facility & Workplace Operations professional with 9+ years of experience across large-scale corporate environments. Expertise in soft services, vendor governance, budgeting, and workplace experience. Strong focus on operational efficiency, compliance, and data-driven reporting to enhance service delivery.
Overview
10
10
years of professional experience
2
2
Certifications
4
4
Languages
Work History
Assistant Manager-Facility
CBRE
Mumbai
06.2025 - Current
- Managed IFM soft services for over 200,000 sq. ft. corporate workspace.
- Led vendor operations (housekeeping, cafeteria, pest control) with SLA and compliance tracking.
- Oversaw budgeting support, invoicing coordination, and cost control initiatives.
- Conducted audits, ensured EHS compliance, and resolved operational issues.
- Prepared MMR/BQR reports, and improved reporting through structured data tracking.
- Supervised a workforce of over 200, ensuring service quality and productivity.
Senior Facility Coordinator
Jones Lang LaSalle
Mumbai
01.2025 - 05.2025
- Ensured smooth IFM operations and service delivery across the corporate workspace.
- Coordinated vendors, tracked service performance, and supported reporting.
- Maintained compliance standards, and supported day-to-day operations.
- Ensured a smooth service transition, employee movement, de-bonding of assets, asset disposal, and decommissioning of the site for the client.
Senior Facility Executive
CBRE South Asia Pvt. Ltd.
Mumbai
09.2023 - 12.2024
- Managed facility operations for approximately 185,000 sq. ft. corporate office.
- Handled vendor governance, PR/PO creations, invoicing coordination, and contract compliance.
- Supported budgeting, BP&F planning, and cost monitoring.
- Delivered MMRs/QBRs, and coordinated with client leadership.
- Drove space planning and workplace optimization initiatives.
- Supervised and ensured regularized training of the housekeeping, pantry, and mailroom workforce of over 100, ensuring service quality and productivity.
Front Office Executive
CBRE South Asia Pvt. Ltd.
Mumbai
12.2018 - 08.2023
- Supported IFM operations across housekeeping, cafeteria, and mailroom services.
- Managed meeting room systems and implemented a successful visit management database system.
- Ensured smooth booking and coordination for on-site events and meetings.
- Managed vendor billing documentation and pantry service tracking.
- Assisted in reporting and audit documentation.
- Audited and supported quarterly asset verification.
- Coordinated with stakeholders for seamless workplace operations.
Guest Service Associate
The St. Regis, Mumbai
Mumbai
07.2016 - 09.2018
- Delivered a premium guest and workplace experience, managing VIP interactions and service standards.
- Oversaw the front office, concierge, business center bookings, and event coordination.
- Handled service requests, escalations, and MIS reporting through ticketing systems.
- Led a team of 10, and improved efficiency through structured processes and inventory tracking.
Education
Post-Graduation - Executive Management (Operations)
Great Lakes Institute of Management
Virtual08-2022
Bachelor of Arts - Political Science
Mumbai University
Mumbai08-2017
Diploma - Aviation
Frankfinn Institute of Hospitality, Aviation And Air Hostess Training
Mumbai08-2016
Skills
- Excellent Communication
- Leadership & teamwork
- Operations management
- Task delegation
- Employee scheduling
- Decision-making
Certification
Google Data Analytics
Timeline
Google Data Analytics
04-2026
Assistant Manager-Facility
CBRE
06.2025 - Current
ISO 41001 Facility Management System
02-2025
Senior Facility Coordinator
Jones Lang LaSalle
01.2025 - 05.2025
Senior Facility Executive
CBRE South Asia Pvt. Ltd.
09.2023 - 12.2024
Front Office Executive
CBRE South Asia Pvt. Ltd.
12.2018 - 08.2023
Guest Service Associate
The St. Regis, Mumbai
07.2016 - 09.2018
Post-Graduation - Executive Management (Operations)
Great Lakes Institute of Management
Bachelor of Arts - Political Science
Mumbai University
Diploma - Aviation
Frankfinn Institute of Hospitality, Aviation And Air Hostess Training