Bhavya Chowhan

• Managing the team of 4 individual, assigning task on daily task to the team and making sure that we deliver it on time with highest quality
• Closely worked with data migration team to help Middle East countries (9 countries) to go live on Jupiter
• Successfully completed the go live project for Middle East countries and now part of the hyper care team to make sure that any issue which is notified by client’s needs to be addressed on high priority and provide an ETA and resolution to client
• Providing training to new users and my team on the new features added on salesforce for NSE( North and South Europe) member firm
• Successfully completed the training and transition of Deloitte Central Mediterranean Jupiter support process to USI team
• Working closely working with DCM team to support on DRMS related queries
• Develop reports, dashboards, and processes to continuously monitor data quality and integrity
• Assist in data import/export/updates by using workbench and Inspector
• Work allocation and team management on daily basis and ensure work is allocated as per priority
• Responsible for the day-to-day management activities and the workflow management of the team
• Actively manage and support the team on a day-to-day basis including providing one to one coaching, identifying training and development opportunities, and management of timekeeping, organization of shift patterns, resource planning whilst ensuring service level agreements and targets are always met
• Responsible for gaining a thorough understanding of the customer requirements and all operational service delivery processes relating to the team
• Support the team when changes occur and help them to gain massive knowledge on all the scope of deliverables
• Ensure the team members are cross trained on all the activities and creating backups
• Actively co-ordinate with the team on a day-to-day basis, clarify doubts within team and help teammates in understanding their work process
• Also communicate process steps and findings within team for strengthening and driving quality standards
• Contribute to wider projects and initiatives in the organization as required
• Engagements reporting and analysis
• Serve as primary system administrator for the Salesforce with 7000 users
• Handle all basic administrative functions including user account maintenance, reports and dashboards,
• And other routine tasks
• Effectively act as the liaison between our users, leaders and the application maintenance & development
• Teams
• Work with team and project lead to establish suitable processes to support administrative, development,
• And change management activities
• Coordinate the evaluation, scope, and completion of new system enhancement requests
• Work independently with members of the user community to help them meet the business requirements
• Updating and maintaining contacts, opportunities, campaigns, leads and accounts with client hierarchy
• Data cleansing across all data objects for NSE geographies

• Create and manage users, profiles, roles, and permission sets in Salesforce
• Develop reports, dashboards, and processes to continuously monitor data quality and integrity
• Assist in data import/export/updates by using workbench and Inspector
• Provide day to day end user support and assist to users with best practices to improve and increase their knowledge of Salesforce
• Complete license management (Activation, deactivation, adding/removing additional permissions, reassigning assets, welcome email etc.)
• Incident tracking and reporting using ServiceNow
• Involve in high level sessions to support the design, testing, development and delivery of system enhancements
• Identify test scenarios, develop test scripts, and execute testing in support of system and User Acceptance Testing (UAT)
• Ensuring accuracy, clarifying issues within the team prior to delivery
• Ensuring service level agreements are met
• Record and maintain accurate activity information tracking through to timely closure
• Ensure compliance with appropriate Data Protection legislation and raise awareness within team
• Buddy up new hires, evaluating their work and provide necessary feedback
• Actively co-ordinate with the team on a day-to-day basis, clarify doubts within team and help teammates in understanding their work process
• Also communicate process steps and findings within team for strengthening and driving quality standards
• Contribute to wider projects and initiatives in the organization as required
• Engagements reporting and analysis
• Serve as primary system administrator for the Salesforce with 7000 users
• Handle all basic administrative functions including user account maintenance, reports and dashboards,
• And other routine tasks
• Effectively act as the liaison between our users, leaders and the application maintenance & development
• Teams
• Work with team and project lead to establish suitable processes to support administrative, development, and change management activities
• Coordinate the evaluation, scope, and completion of new system enhancement requests
• Work independently with members of the user community to help them meet the business requirements
• Updating and maintaining contacts, opportunities, campaigns, leads and accounts with client hierarchy
• Data cleansing across all data objects for NSE geographies

- Working closely with UK Resource manager for Scheduling UK and Overseas Stock counts.

- Working closely with UK Learning team also, as to schedule their training programs and learning courses.

- Creating new engagements/projects within Swift

- Creating/Producing Client Bills

- Engagement Reporting and Month end reporting.

- Obtaining & understanding the customer requirement to allow the delivery of the placed solution to meet the needs of the client.

- Taking ownership of work and become SME for the process and then delivering a training plan to ensure all team members gain competency of tasks required

- Ensuring all the professional courses have been completed by the Audit and assurance team members before preforming audit for every project.

- Work allocation and team management on daily basis and ensure work is allocated as per priority

- Responsible for the day-to-day management activities and the workflow management of the team.

- Actively manage and support the team on a day-to-day basis including providing one to one coaching, identifying training and development opportunities, and management of timekeeping, organization of shift patterns, resource planning whilst ensuring service level agreements and targets are always met.

- Responsible for gaining a thorough understanding of the customer requirements and all operational service delivery processes relating to the team.

- Support the team when changes occur and help them to gain massive knowledge on all the scope of deliverables.

- Ensure the team members are cross trained on all the activities and creating backups.

• Worked with SBS team
• Download inputs provided from the client
• Process the input received
• Sending processed payroll input for internal checking
• After confirmation from client, the payroll gets processed and goes live
• Preparing and checking the data in detail
• Technical skills:
• Conversant with Freedom tool.

Accounts Payable (Vendor master and Supplier validation):

- Creation of US and Non-US Vendor.

- Modification of US and Non-US vendor.

- Validation of the invoice which falls under supplier validation and process it.

- Creation of payee.

- Working in Supplier Duplicate and Supplier Mismatch project.

- Response to business and vendor calls and emails.

- Sending weekly report to the business.

- Raising tickets in service “Now” for every request and email.

- Worked on vendor duplication project and deleted around 100 duplicate vendors.