Summary
Overview
Work History
Education
Skills
Timeline
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Bhavya G

Retail Account Manger
Bangalore

Summary

Driven Relationship Manager focused on deepening client relationships by providing superior service and support. Outgoing and ambitious professional with 7 years' experience in RETAIL INDUSTIRES.

Overview

7
7
years of professional experience
3
3
Languages

Work History

Digital Relationship Manager

STOREKING
06.2022 - Current
  • Onboarded new distributors based on vacant Area
  • Regular follow ups on Sales to assigned Area's
  • Handled Store and Team of 3
  • Serve as the primary point of contact for customers, addressing inquiries, resolving issues, and providing product or service recommendations.
  • Proactively reach out to customers to follow up on purchases, gather feedback, and identify opportunities for upselling or cross-selling.
  • Collaborate with sales, marketing, and product teams to develop customized solutions for customers and promote new products or services.
  • Conduct regular check-ins with customers to ensure their satisfaction and address any concerns or complaints in a timely manner.
  • Meet or exceed sales targets and performance metrics, such as customer satisfaction scores, retention rates, and revenue goals.
  • Prepare and deliver presentations or proposals to clients, showcasing the value of our products or services and addressing their specific requirements.

Team Leader

AB Insurance Broker PVT LTD
04.2019 - 05.2022
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Established clear communication channels that ensured the timely exchange of information between team members and stakeholders.
  • Coordinated resources effectively to meet project deadlines and achieve desired results.
  • Promoted a culture of continuous improvement by encouraging feedback from all levels of the organization and implementing actionable changes accordingly.
  • Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.

Team Leader, Sales Operations

MPN Capital Services Pvt Ltd
02.2017 - 03.2020
  • Handled a Tele calling team of 20 members
  • ensuring Daily target closures of each employee 2 each insurance
  • Handling Area Sales Mangers to close loop on leads
  • Follow up with HOT leads for conversation


Education

Diploma in Fire And Safety Engineering - Diploma

MIFSE
Mysore
04.2001 -

Skills

Digital Sales

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Timeline

Digital Relationship Manager

STOREKING
06.2022 - Current

Team Leader

AB Insurance Broker PVT LTD
04.2019 - 05.2022

Team Leader, Sales Operations

MPN Capital Services Pvt Ltd
02.2017 - 03.2020

Diploma in Fire And Safety Engineering - Diploma

MIFSE
04.2001 -

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