Bhavya G
Retail Account Manger
Bangalore
Summary
Driven Relationship Manager focused on deepening client relationships by providing superior service and support. Outgoing and ambitious professional with 7 years' experience in RETAIL INDUSTIRES.
Overview
7
7
years of professional experience
3
3
Languages
Work History
Digital Relationship Manager
STOREKING
Bangalore
06.2022 - Current
- Onboarded new distributors based on vacant Area
- Regular follow ups on Sales to assigned Area's
- Handled Store and Team of 3
- Serve as the primary point of contact for customers, addressing inquiries, resolving issues, and providing product or service recommendations.
- Proactively reach out to customers to follow up on purchases, gather feedback, and identify opportunities for upselling or cross-selling.
- Collaborate with sales, marketing, and product teams to develop customized solutions for customers and promote new products or services.
- Conduct regular check-ins with customers to ensure their satisfaction and address any concerns or complaints in a timely manner.
- Meet or exceed sales targets and performance metrics, such as customer satisfaction scores, retention rates, and revenue goals.
- Prepare and deliver presentations or proposals to clients, showcasing the value of our products or services and addressing their specific requirements.
Team Leader
AB Insurance Broker PVT LTD
Bangalore
04.2019 - 05.2022
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Established clear communication channels that ensured the timely exchange of information between team members and stakeholders.
- Coordinated resources effectively to meet project deadlines and achieve desired results.
- Promoted a culture of continuous improvement by encouraging feedback from all levels of the organization and implementing actionable changes accordingly.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
Team Leader, Sales Operations
MPN Capital Services Pvt Ltd
Bangalore
02.2017 - 03.2020
- Handled a Tele calling team of 20 members
- ensuring Daily target closures of each employee 2 each insurance
- Handling Area Sales Mangers to close loop on leads
- Follow up with HOT leads for conversation
Education
Diploma in Fire And Safety Engineering - Diploma
MIFSE
Mysore 04.2001 -
Skills
Digital Sales
Product Launches
Influencer Marketing
Localization Strategies
Relationship building and management
Client Engagement
Client acquisition
Customer Service
Sales expertise
Timeline
Digital Relationship Manager
STOREKING
06.2022 - Current
Team Leader
AB Insurance Broker PVT LTD
04.2019 - 05.2022
Team Leader, Sales Operations
MPN Capital Services Pvt Ltd
02.2017 - 03.2020
Diploma in Fire And Safety Engineering - Diploma
MIFSE
04.2001 -