Hi, I’m
Bhavya K
Operations Specialist
Bengaluru,KA
Summary
Operations Specialist with 10+ years of experience in handing PB & PWM Clients, Credit Risk Management, Global Securities Markets & Sanctions Screening. An MBA graduate with expertise in GSP - Payment System, CAMS (Control Account Master System), Fircosoft & Compliance link (Sanctions Screening). Looking to leverage my knowledge and extend my experience into a role as Manager.
Overview
15
years of professional experience
1
Language
Work History
GOLDMAN SACHS
Associate (Operations Specialist)
05.2015 - Current
Job overview
- Treasury Services - Operations
- Eam: Bank Relations (Agent Bank Account Opening)
- ROCESS OVERVIEW:
- Ank Relations (BR) is a global team responsible for managing strategic relationships with the firm’s network of agent banks service providers
- The team’s goals are to establish, enhance and maintain these relationships in order to derive the maximum commercial and operational value for the firm
- BR leverages its agent bank network to develop creative industry solutions while ensuring the highest level of service quality and risk management
- The team works closely with multiple divisions across the firm to accomplish its goals
- Our Impact
- Perations is a dynamic, multi-faced division that partners with all areas of the firm to deliver banking, sales and trading and asset management capabilities to clients around the world
- In addition, Operations provides essential risk management and control to preserve and enhance the firm’s assets and its reputation
- For every trade agreed, every new product launched or market entered, every transaction completed, it is Operations that develops the processes and controls that makes business flow
- Roles and Responsibilities:
- Business Facilitation: Sound knowledge on Market infrastructure, Product Offerings, Business flow, Regulatory Requirements, Client Impact, Changed Regulatory Dynamics, Internal (GS) account opening systems, F2B product knowledge, Standard procedures, Risk and Controls, KRI/KPI Management and other Team’s specifics
- Risk & Control: Perform periodic procedural reviews, Daily Reporting, Addressing Issues, Managing Escalations, Lead Business Meetings/Walk thru’ s as applicable, BAU assignments, Stakeholder Mgmt., Managing Projects (Ext & Int), KPI/KPI reporting, Daily BAU approvals
- Process Strategies– Commercial opportunities, Process Scalability, Established ownership and accountability across stakeholders, Reduced dependency on Contingent/FTE, Increased efficiency and overall team capacity to support multiple Regulatory demands,
- Stabilization:
- Bank negotiation engagements,
- Manage a dynamic regulatory landscape
- Location Footprint:
- Cross Functional Skillset uplift
- Creating Back-ups and facilitating regional teams with critical Asia queries
- Business Intelligence & Innovations:
- Controlled mechanism to manage Client & Business expectations
- Evade manual reports through usage of available BI tools
- Develop opportunities to build canvas to monitor exceptions/KRI items
- Accomplishments
- Led Brexit Project for Custody Domain (Firm/Omnibus modelling)
- Process Merger & Integration: CI AMOBank Relations (Current Team.)
- Partnered with Managers to build new Automated Workflows (E-task)
- Stakeholder Management (Agent Banks and Internal Business Units)
- Managing Business and Client expectations
- Comprehension of Regulatory demands & changed market infrastructure
- Expertise on Business flow, Product knowledge and Global market requirements
- Ideas for Process Automation (F2B) – MD Socialization
- Timely Escalations and Postings to senior mgmt
- On critical matters
- Aptitude for being Risk and Control Centric
- Team player with a view of accomplishing Firm goals
- Provide solutions to team and seek Manager’s consent on critical queries.
GENPACT INDIA
Assistant Manager
03.2014 - 10.2014
Job overview
- Financial Services
- Eam: COBS (Centralized On boarding Services – KYC/AML)
- ROCESS OVERVIEW:
- Ealing with all the Partner Banks/Design Partners, to ensure KYC (Know your client) and AML (Anti Money Laundering) services are provided to the customers of our design partners
- Process initially starts with creation/review of the entire profile, which involves lot of research and analysis through our approved sources
- G
- (Analyze shareholders information from the approved sources and verify all the provided documents related to the client’s profile)
- Once the profile is set/reviewed, case needs to verified by SME (subject matter expertise) and final sign off of the cases will be done by quality and assurance team
- Any exception/documentation queries will be separately handled by client outreach, after which the final procedures will take place
- This entire process completes profile completion and reaches our end customers, who are our design partners
- OLE & RESPONSIBILITIES:
- Handling the team of 12 people with the primary responsibility being, assigning cases to the team members according to the case complexity with their designated bandwidth
- Ensure to take month 1X1's, daily team huddles, month team meetings to discuss team performances (achievements/scope of improvements), responsible for setting up skip level meetings and setting up agenda to discuss new process updates
- Updating scores in the systems after 1X1s are conducted with all the individuals, measuring their productivity, accuracy and core competencies and also ensure to provide correct feedback about the individual performances
- Having good process knowledge and assisting the team with proper responses, handling escalations, ensuring to monitor the team whether policies and procedures are correctly followed for all the assigned cases
- Connecting with all the border mangers to discuss various aspects such as team highlights, achievements, issues, escalations, solutions, projects, process ideas
- Preparing presentations and projecting the same to VPs and AVPs
- Responsible to meet service level agreements on daily basis, to ensure assigned targets are completed and given on time
- For any assistance required to pitch in for processing and completing the cases
- Involving on calls with onshore clients, design partners and meeting clients who visit Bangalore office, assisting them to provide their inputs to the entire team.
J P MORGAN CHASE
Operational Analyst
11.2009 - 02.2014
Job overview
- Private Banking (Asset & Wealth Management)
- Eam: Credit Risk Management
- ROCESS OVERVIEW:
- Line Facilitation: Setting up of credit facilities for HNI clients, which consists of Advance line, Overdraft line, FX/Derivative line and F&O line, these facilities are set based on approved limit and the client’s background with the approval of senior credit executive
- Loans Approval: Approving and verifying loans by identifying the type of loans such as (Rollovers, Rollovers + Interest, New, Match funded loans), verifying documents, ensuring there sufficient collateral & credit line in place, interacting and getting onshore approvals for exceptions loans
- Reconciliation: Verifying all the approved credit facilities are flown into all to other supporting systems to ensure there is no impact on Advance rates/OD rates
- Payment Monitoring/Validation: Checking all the payments which are less than USD 500m has sufficient collateral before approving, as these payments are directly approved by systems without any mid verifier
- ACCOMPLISHMENTS:
- Won ACE and extra miler and ACE award consecutively for 4 quarters for the year 2013
- Appreciated by top level management and onshore partners for the best service level agreement
- Was appreciated with spot award for the 1st quarter for managing the work single handedly due to other team members on emergency leaves
- Trained all the new joiners and also counter parties on the processes handled and got appreciated about the process knowledge by the management
- Preparing presentations on latest process updates, team performance and presenting the same to our onshore partners and with our team
- Team: Client information Reference data (Client – On boarding)
- Generation of client accounts (International & Domestic) for “High Net Worth” clients & providing the client identifiers to the bankers/requestors
- Accounts Maintenance (Profile changes, LOB transfers, Combines)
- Updating of Sales trader Change
- Updating day to day client service requests
- Product Specialist updation for the listed accounts initiated by authorized requestors
- Timely assistance of accounts given from our Business partners
- Maintaining all client information sensitive & secure
- Resolving queries or any issues with consultative research
- Preparing & updating Standard Operating Procedure (SOP) documents whenever there are any changes and getting them approved from business partners
- Generation of Key Performance Indicators (KPI) on daily basis, generating weekly, monthly MIS & updating capacity file
- Ensuring SLA’s are met on daily basis
- Investigating & Identifying root causes of errors
- Training new joiners
- Ensuring filing is done on regular basis and sending them to offsite storage
- Updating team about the process updates
- ACCOMPLISHMENTS:
- Rewarded with Ace award for the month of June 2011 for handling the team in the absence of Team Leader & ensuring error free processing
- Appreciated by the management for handling escalations, answering queries of the team & being part of other non BAU committees
- Part of a migration of process from Delaware, US to Mumbai, India
- Gave 3 Process Improvement ideas, out of which 2 are already implemented
- One being (technical idea) & another being (QTP – Quick Test Professional) automated Bloom berg reports, suggested 1 risk & control idea
- Successful completion of FTR (First Time Resolution) project on Client Creates which resulted in total cost save of Rs
- 73531 or 1664 USD per year and Time save of 183 Man hours per year
- Successfully completed training for Delaware, USA team on one of the critical process currently handled by Bangalore team & got appreciated by whole management
- Part of On-boarding and WOW committee.
AXA BUSINESS SERVICES PVT LTD
Senior Process Associate
12.2006 - 06.2009
Job overview
- Application used: WFI (Work flow image) SIEBEL & ALIS
- Processing insurance for UK clients
- Training new staffs
- Member of Idea generation team
- Handling tech support calls when required
- Handling quality checks
- Prepared monthly and weekly reports
- ACHIEVEMENTS:
- Appreciated for generating apt reports on quality checks and work force
- Motivated, trained and kept up the spirit within my team even during the times our company faced difficulties such as shortage of staff
- Recognized and rewarded as good performer for maintaining objectives constantly
- Achieved set targets even with minimum workforce
- Adaptable for working overtime to reduce workload.
HEWELETT PACKARD
Admin
01.2006 - 11.2006
Job overview
- Reporting
- EY RESPONSIBILITIES:
- Reporting daily workload & allocation of work
- Internal calls handled for the queried raised for employees
- Handling escalations and keeping updated with proper solutions
- Assisting and Accompanying team leader – For assessment of reports
- ACHIEVEMENTS:
- Appreciated for organizing an efficient team routine within a short span of time
- Good customer relations.
MPHASIS
Customer Service Representative
05.2005 - 12.2005
Job overview
- Corporate Customer Support
- EY RESPONSIBILITIES:
- Handling calls for corporate customers for Airtel project
- Solved escalated calls
- Handling quality checks
- Assessing new team staff in delivering info on product
- CHIEVEMENTS:
- Appreciated for excellent communication with customers
- Recognized as good performer in very short span of time
- Good customer relation
Education
KSOU
MBA from Finance
S J R College for Women
B.Com
Skills
Global Markets (Securities), Regulatory Reforms, Risk & Project Management, KYC & Account Management
Stakeholders Connect, MIS Reporting, Quality Assurance, Training & Development
GSP - Payment System, CAMS (Control Account Master System), Fircosoft & Compliance link (Sanctions Screening)
Accomplishments
- Underwent assessment programme for 2 months which is based on “Corporate Exposure and Learning Report”
- His is a detailed study structure of“Study of Customer Portfolio on Cost Control & Initiatives”
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Associate (Operations Specialist)
GOLDMAN SACHS
05.2015 - Current
Assistant Manager
GENPACT INDIA
03.2014 - 10.2014
Operational Analyst
J P MORGAN CHASE
11.2009 - 02.2014
Senior Process Associate
AXA BUSINESS SERVICES PVT LTD
12.2006 - 06.2009
Admin
HEWELETT PACKARD
01.2006 - 11.2006
Customer Service Representative
MPHASIS
05.2005 - 12.2005
KSOU
MBA from Finance
01.2013
S J R College for Women
B.Com
01.2005