Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Bhavya Kalsi

Bhavya Kalsi

Senior Manager - Strategic Client Accounts
Bangalore,KA

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

17
17
years of professional experience
5
5
Certificates
6
6
Languages

Work History

Senior Manager Client Account Management

Rakuten India
Bangalore, KA
07.2023 - Current

• Originating deals from Identifying new opportunities to converting into revenue with over 15 to 20 % of YoY
• Managing P&L & budgets effectively, achieving financial objectives while maintaining strict control over expenditures
• Prepare complex proposals, respond to RFPs/RFIs and demonstrate solutions with creativity, leadership and specialist knowledge
• Working in close quarters with Executive partners, Solution consulting, Analysts, Delivery/Customer success, Product, Marketing value based for customer specific

Senior Business Development Manager

Tech Mahindra
Tokyo, Japan
2016.04 - 2023.06

• End to end coordination with Legal, Procurement, Finance, Delivery and Competency teams
• Strong Partnership management and jGTM planning for the telco business
• Part of the VUCA Sales Leader Program with 2nd Top place in the certifications within the entire region at Tech Mahindra
• Experienced in being responsible for the P&L of (~50+Mn $ account in telco business) contributed successfully to revenuegrowth and EBITDA improvement for the IT business of the large account
• Driving RFPs across multiple pillars of CME Business (IT, DES, BPS etc.,) space for large transformation programs
• Largest contributor in the Account Based Marketing within the Sales community which built new deals

Team Manager

British Telecom
Gurgaon, India
08.2012 - 06.2015

• Business Interface (Project Management) and leading a team of 5 seniors across Countries for various projects valued more than 20m£
• Accountable to get the sign off for all Best and Final Offers from the VP lead, gathering scope clarification,understanding client needs, flag any non-compliance to COE team
• Lead regular touch point (Bid Reviews) with Market Unit and Service Delivery in presence of COO –Chief Operating Officer
• Fully defined and agreed deliverable from all the BIM (Billing and Invoice Management) impacted teams, service towers and BT Product lines
• Financial analysis of a bid to evaluate risks and opportunities involved in project execution
• Regular one to ones, Performance monitoring, Team meetings, personal coach, and mentoring team members to deliver the best of project objectives

Assistant Manager - Project Management

Tech Mahindra
Pune, MH India
08.2007 - 08.2012

• Led a team of 30+ resources for BT BSO Business Support Operations – Project Management community performing all system updates, jeopardy management, network & equipment requests
• Managed 12 Customers both Technical/ Functional - CSDK, PSDK, BT DBAMS & Sales products, Unilever Pricing, Thomson Reuters,Radianz, P&G Invoice validation, Unilever Concierge, SRM & Reporting, Unilever KIC – Data Cleansing, Novartis, and Syngenta

From year Mar 2003 to Aug 2007 worked with Organizations such as WNS Global Services and Sykes to support Customer service for US based Travel domains such as Delta Airlines and Travelocity

Education

MBA - Operations Management

Brussels University
United Business Institutes

Bachelor of Business Management -

Bangalore University

Skills

Customer Relationship Management

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Certification

AI for Business Leaders, LinkedIn Learning

Timeline

Senior Manager Client Account Management

Rakuten India
07.2023 - Current

Senior Business Development Manager

Tech Mahindra
2016.04 - 2023.06

Team Manager

British Telecom
08.2012 - 06.2015

Assistant Manager - Project Management

Tech Mahindra
08.2007 - 08.2012

MBA - Operations Management

Brussels University

Bachelor of Business Management -

Bangalore University
Bhavya KalsiSenior Manager - Strategic Client Accounts