Bhavya Malipatil
Hyderabad
Summary
Dynamic Systems Operations Engineer with extensive experience at Wells Fargo, excelling in incident management and process optimization. Proven track record in automating batch processing and enhancing system performance. Strong collaboration skills and expertise in Ab Initio and SQL drive successful project outcomes and team leadership. Committed to delivering high-quality technical support and solutions.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Systems Operations Engineer
Wells Fargo
Hyderabad
08.2021 - Current
- Leading the L2 team in daily operations and batch processing.
- Raising a Jira ticket for issues and working with development on the fix.
- Creating and tracking ServiceNow change requests, incidents, and developing dashboards for maintenance.
- Automated batch monitoring via email.
- Managing major incident (P3/MIM) calls, collaborating with various teams for analysis of the big issue, and resolution.
- Suggesting developments to optimize batch processing.
- Analyzed operational data to identify areas for improvement and efficiency.
- Developed and implemented standard operating procedures for team members.
- Provided technical support and training to junior engineers and staff.
- Monitored system performance metrics and identified potential bottlenecks to ensure optimal operations.
- Provided technical support for production systems and applications.
- Collaborated with cross-functional teams to resolve production challenges efficiently.
- Documented troubleshooting processes and created knowledge base articles.
- Conducted root cause analysis for recurring production problems.
- Assisted with developing disaster recovery plans for mission-critical systems.
- Monitored server logs for anomalies and errors.
- Investigated incidents reported by users regarding system availability or functionality issues in the production environment.
- Monitored and tracked progress of Major Incidents from start to resolution using incident management tools.
- Responded to critical incidents without delay.
- Identified improvement opportunities within the Incident Management process and worked with teams to implement changes.
- Developed and implemented processes for managing Major Incidents, ensuring that all stakeholders were kept informed throughout the process.
- Provided support and guidance on the successful implementation of changes, and handled deployments for multiple applications through the weekend.
Senior Software Engineer
LTI
Bengaluru
07.2018 - 08.2021
- Automated and refined Ab Initio graphs to meet evolving project demands.
- Evaluated existing systems for adjustments based on client requests.
- Implemented unit testing procedures, ensuring high code reliability and performance.
- Collaborated with UAT team during system tests for comprehensive quality assurance.
- Provided L3 support for RDS, addressing client queries and facilitating change requests.
- Managed the creation of SNOW (ServiceNow) tickets and incidents related to project requirements.
- Played a key role in migrating databases from Sybase to Oracle successfully.
- Mentored junior developers on coding best practices and methodologies.
- Created/submitted service now changes and provided support and guidance on successful implementation of changes.
Software Engineer
NTT DATA Global Delivery Services Private Ltd.
10.2014 - 06.2018
- Executed development of Abinitio graphs based on requirement specifications.
- Optimized existing systems to accommodate customer-driven modifications.
- Performed unit testing to confirm code stability.
- Assisted UAT team in conducting comprehensive system tests.
- Participated in Abinitio upgrade, upgrading from version 3.0.3 to 3.1.7.
- Authored scripts to ensure accurate application of changes across the system.
- Transitioned all objects from older versions of Abinitio to 3.1.7 for enhanced compatibility.
- Reconfigured Legacy Global parameters for effective operation within Enterprise framework.
Education
B.E - CSE
Dayananda Sagar College of Engineering
01.2014
HSC (XII th Grade) -
Vidya Bharati PU college
01.2010
SSC (X th Grade) -
Vidya Bharathi High School
01.2008
Skills
- Ab Initio and Teradata
- SQL and Oracle
- Unix and Windows
- Shell scripting
- Health insurance expertise
- Banking knowledge
- Change management
- Incident management
- Batch processing
- Root cause analysis
- System monitoring
- Technical support
- Process optimization
- ServiceNow administration
- Collaboration skills
- Automation techniques
- Team leadership
- Data analysis
Certification
- Ab Initio Training - Beginner, 2015-01-01, 2015-01-31
- Agile Framework, 2015-01-01, 2015-01-31
- DWH/BI Concepts Level 1, 2015-02-01, 2015-02-28
- Talend Basics, 2019-05-01, 2019-06-30
- Fundamentals of DevOps, 2020-01-01, 2020-02-29
- Azure Fundamentals, 2020-07-01, 2020-08-31
- AZ-103, 2021-03-01, 2021-05-31
Contact Details
- Phone, +91-8095723588
- Phone, +91-9606559210
Personal Information
Date of Birth: 31/05/1993
Timeline
Systems Operations Engineer
Wells Fargo
08.2021 - Current
Senior Software Engineer
LTI
07.2018 - 08.2021
Software Engineer
NTT DATA Global Delivery Services Private Ltd.
10.2014 - 06.2018
B.E - CSE
Dayananda Sagar College of Engineering
HSC (XII th Grade) -
Vidya Bharati PU college
SSC (X th Grade) -
Vidya Bharathi High School
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