Bhavya Mathur
Technical Lead | Product Development, Agile Delivery & Cross-Functional Team Leadership
Thane
Summary
- Product‑first Engineering Leader with 13+ years building customer‑facing SaaS and on‑prem products across retail fuel, POS/self‑checkout, ATM/branch automation, and banking.
- Led cross‑functional teams to deliver end‑to‑end product roadmaps that improved adoption and operational stability; delivered transformations that cut adoption time by 65% and increased release cadence twofold.
- Owned program planning, estimations, and sprint governance for multi‑release initiatives; improved delivery predictability through OKR alignment, disciplined backlog management, and engineering metrics.
- Designed and delivered microservice architectures, ensuring highly available, maintainable platforms that meet compliance and resilience SLAs.
- Built and mentored high‑performing teams, established onboarding and training process, and raised engineering maturity to support multi‑region delivery.
- Implemented CI/CD pipelines, automated testing, and DevSecOps controls (Jenkins, Azure DevOps, Docker) to reduce post‑release interventions and increase deployment confidence. Designed a robust Git branching strategy to ensure parallel project goals, timelines and seamless merging in different environments.
- Consistently recognized for innovation and performance; trusted partner in RFPs, client engagements, and roadmap planning with a track record of zero‑impact rollouts.
Overview
13
13
years of professional experience
Work History
Technical Lead – Professional Services
Diebold Nixdorf
09.2022 - Current
- Productization & Release Strategy: Migrated product upgrades into client‑specific custom repos, reducing product upgrade window from ~3 months to 5 weeks and enabling quarterly releases.
- Operational Resilience: Cut post‑upgrade P1/P2 incidents by 85%, delivering sustained zero‑impact rollouts across multi‑site programs.
- Delivery Leadership: Owned agile delivery for a 22‑member cross‑site team, accountable for estimations, sprint execution, and SLA adherence.
- Platform Delivery: Launched POS and self‑checkout solutions for major fuel retailers (Ampol, BP) with fuel‑pump and loyalty integrations, ensuring transaction reliability at scale.
- DevSecOps & Automation: Implemented CI/CD and DevSecOps (Jenkins, Azure DevOps, Docker), removing manual deployment steps and improving deployment success and recovery.
- Client & Commercial Enablement: Supported RFPs and acted as client technical lead for requirements triage and solutioning, improving delivery fit and client satisfaction.
- People & Quality: Mentored engineers through regular 1:1s and code reviews, raising code quality and team velocity.
Lead Engineer – IVT Analytics & Security Services
Diebold Nixdorf
07.2021 - 09.2022
- Engineered full‑stack solutions (Angular, .NET Core) and real‑time analytics with Power BI for security platforms; integrated dashboards with live data pipelines.
- Built and hardened CI/CD pipelines (Jenkins, Docker, Azure DevOps) to standardize deployments and reduce rollback events.
- Implemented Azure AD B2C with MSAL for customer identity flows, improving authentication resilience and compliance.
- Led code reviews, release strategies, and mentoring to raise code quality and team velocity.
Senior Software Engineer – Retail Banking Solutions
Diebold Nixdorf
10.2018 - 01.2021
- Architected an enterprise MDM platform with golden‑record pipelines; designed star schema, database‑agnostic ingestion, and configurable transformation logic.
- Delivered ~50% of cross‑site implementation and QA automation (Protractor, Cucumber); cut data reconciliation effort and improved analytics trust.
- Led modernization POC for legacy desktop products to web‑based platforms; validated UX, architecture, and migration approach for production re‑engineering.
- Mentored distributed teams and streamlined onboarding to reduce ramp time.
Senior Software Engineer – ATM & IVT Systems
Diebold Nixdorf
05.2015 - 10.2018
- Served as Subject Matter Expert (SME) for unified communication integration in ATM video teller systems, working with Skype 2015 and CounterPath.
- Revamped legacy Windows Forms applications for modularity and maintainability; contributed to Angular-based bill payment modules.
- Supported transition and ownership transfer from Canada to India engineering hub.
Software Engineer – ATM Transaction Processing & Maintenance Console
Diebold Inc.
08.2012 - 05.2015
- Pioneered Parallel Self‑Test multithreading for ATM platforms, saving maintenance staff several hours per service cycle and earning an Innovation Award.
- Built and mentored a new India R&D team to support Agilis 91x and Maintenance Operator Console; developed deep expertise in XFS CEN standards and multi‑vendor ATM models.
Education
Post Graduate Diploma - Software Technology
C-DAC
Navi Mumbai01.2012
Bachelor - Computer Applications
International College for Girls
Jaipur01.2010
Skills
Agile Delivery
Full-stack Engineering
Cloud Native Solutions
Coaching, Training and mentoring
Product Development
Requirement Refinement
Code Reviews
DevSecOps Enablement
Client communication
Proposal development
Point-of-Sales Integration
Cross-site collaboration
Technical Skills
- Backend- .Net Core, C#, Microservices, RabbitMQ
- Frontend- Angular, React
- Database- SQL, Redis
- CI/CD- Git, Bitbucket, Jenkins
- Cloud & Infrastructure- Azure, Docker, Kubernetes
- Project management tools- JIRA, confluence
Soft Skills
- Negotiation & Conflict Management
- Team Building & Interpersonal Skills
- Analytical Problem Solving
- Leadership and Delegation
- English (C1)
Achievements & Recognitions
- Reduced client upgrade cycle from 3 months to 5 weeks — ≈65% shorter upgrade window; moved upgrade releases from semi‑annual to quarterly.
- Cut post‑upgrade P1/P2 incidents by 85%, delivering sustained zero‑impact rollouts across multi‑site programs.
- Pioneered Parallel Self‑Test multithreading for ATM platforms, saving maintenance staff several hours per service cycle and earning an Innovation Award.
- Rated Exceed Performer for six years and recipient of the Key Employee Award.
Timeline
Technical Lead – Professional Services
Diebold Nixdorf
09.2022 - Current
Lead Engineer – IVT Analytics & Security Services
Diebold Nixdorf
07.2021 - 09.2022
Senior Software Engineer – Retail Banking Solutions
Diebold Nixdorf
10.2018 - 01.2021
Senior Software Engineer – ATM & IVT Systems
Diebold Nixdorf
05.2015 - 10.2018
Software Engineer – ATM Transaction Processing & Maintenance Console
Diebold Inc.
08.2012 - 05.2015
Bachelor - Computer Applications
International College for Girls
Post Graduate Diploma - Software Technology
C-DAC