BHAVYA MISHRA
Bengaluru
Summary
Accomplished professional with over 7 years of expertise in office administration and business development. Consistently drives profitability through enhanced team performance and productivity. Proficient in strategic negotiations and advanced upselling techniques, with a proven track record of success in increasing sales and revenue. Exceptional organizational abilities streamline operations, foster team excellence, and deliver superior client service while ensuring seamless management of daily center operations. Focused on efficiency and customer satisfaction, dedicated to achieving optimal results for both the company and its clients.
Overview
7
7
years of professional experience
Work History
Assistant Manager Operations
THE EXECUTIVE CENTRE INDIA PRIVATE LIMITED.
06.2019 - Current
- Supervises the Engagement Manager & Associates, ensuring that the Team perform their job duties to a high standard at all times.
- Maintains a high level of alertness and professionalism at the front counter by anticipating and responding to guests and potential client’s needs or queries
- Coordinates conference room bookings, refreshments for meetings and other special arrangements
- Manages the general procedures and checks concerning daily operations
- Supervises the cleaning and maintenance program of the local centre
- Assists management with operational training as required
- Conducts up-selling and cross-selling to maximize revenues
- Supports local Operations to maximize profitability, efficiency and productivity
- Ensures that client’s requests and demands are met to the best of your professional ability. This includes the handling of inquiries, complaints and feedback
- Establishes and offers input on improvement to service standards in liaison with the Senior Manager of Operations
- Ensures that the office space service standards are maintained at all times
- Ensures the Engagement Team is properly trained in IT and able to handle client’s IT requests
- Ensures the Engagement Team completes a minimum of 2 weeks of training prior to covering reception alone
- Assists in the performance review process, alongside the Head of Operations
- Creates/updates a guide of step by step instructions on how to solve centre specific problems
- Ensure all training programm for team members are well carried out according to the corporate specification
- Oversees the correct billing and invoicing to clients; handles discrepancies or inquiries regarding invoicing if required
- Maintains all credit policies of the company
- Minimises and reduces risk for any bad debt associated with the Centre
- Supervises all client service uses and ensures there are no discrepancies with system records
BUSINESS CONSULTANT
MAGNASOFT INDIA PVT.LTD.
07.2018 - 05.2019
- Generation of leads by doing proper market research
- Involved in end to end sales process for B2B International market (EMEA)
- Establishing long term business relationships with key accounts
- Identifying and engaging with key decision makers at prospective clients
- Building and cultivating prospect relationships by initiating and conducting follow-up communications to move opportunities through the sales funnel
- Gathering Business Intelligence and providing market inputs to the management
- Created financial models to forecast business growth opportunities for clients.
- Streamlined client operations with integration of new technological solutions, enhancing overall efficiency.
- Led negotiations for clients, securing favorable terms and conditions.
- Built strong relationships with clients by consistently delivering actionable insights.
Internship Student
Reliance Petrochemicals Limited
01.2018 - 06.2018
- Monitor the status of sales order fulfilment in the Quote pipeline for the petrochemical products like PVC, Caustic Soda, Paraxylene etc
- Setting up quotes for the customers of reliance industries for them to accept/reject/negotiate
- Factoring the input from the sales and pricing team (about validity, promotions, discounts) while creating the quote
- Communicate with the customers the details of quote, its validity/expiration and opportunities of cross-sells and up-sells
- Creating alternative quotes for customer negotiated price points
Education
MBA - Marketing
Alliance University
Bengaluru01.2017
B.Sc. -
Jyoti Nivas College
Bengaluru01.2016
Class 12 -
Holy Cross School
Darbhanga01.2012
Class 10 -
Holy Cross School
Darbhanga01.2010
Skills
- Operational efficiency
- Teamwork and collaboration
- Problem-solving abilities
- Customer service management
- Adaptability and flexibility
- Standard operating procedures
- Cost reduction
- Facility management
- Logistics management
- Forecasting
- Customer engagement
- Operations management
- Staff training and development
- Training and mentoring
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Maithili
Bilingual or Proficient (C2)
Kannada
Beginner (A1)
Personal Information
Date of Birth: 12/03/95
Awards
- Graduate in classical music with distinction from Prayag University
- Participated at Inter-Collegiate Colloquium 'Global Network of Emerging Science' – 02/2014
- Participated in UGC Sponsored National Conference on ‘Recent Trends in Chemistry’ – 02/2016
- Presented a Paper at the Symposium on 'Project Green Rescue' – 02/2016
- Participated in 'Business Quiz competition-Prabandhashtra' in Alliance School of Business
- House captain for two consecutive years in school (2009-2011)
- Member of musical club for five consecutive years in school (2005-2010)
- Worked in Marketing team of college fest 'Carnival' in Alliance School of Business
Hobbies and Interests
- Travelling
- Novel reading
- Playing musical instruments (Harmonium, Piano)
- Gardening
- Volunteering
Projects
Analyzed BOM (Bill-of-Material) for telecom network construction using an excel template to estimate the target finish date using decomposition technique. Analyzed the correlation between the composition of nitrate and germination which helped the promotion of fertilizers. Analyzed sales and marketing overhead incurred in petrochemical industry and provided recommendations to bring about cost efficiency in Reliance Petrochemicals (RIL).
Timeline
Assistant Manager Operations
THE EXECUTIVE CENTRE INDIA PRIVATE LIMITED.
06.2019 - Current
BUSINESS CONSULTANT
MAGNASOFT INDIA PVT.LTD.
07.2018 - 05.2019
Internship Student
Reliance Petrochemicals Limited
01.2018 - 06.2018
MBA - Marketing
Alliance University
B.Sc. -
Jyoti Nivas College
Class 12 -
Holy Cross School
Class 10 -
Holy Cross School
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