Bhavya S
Customer relationship Manager
Bangalore
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Customer Relationship Manager
Deebee Social Ventures
Bangalore
10.2020 - 04.2022
- Educated customers about new apps and services options and processed purchases.
- Liaised between customers and organization with particular focus on working with sales department.
- Created customer support strategies to increase customer retention.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Reviewed overdue tickets and followed-up with customer support personnel to resolve root cause of delay.
- Assisted customers with opening accounts and signing up for new services.
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
Customer Care Executive
Mindtree Ltd
Bangalore
12.2018 - 04.2020
- Evaluated interactions between associates and customers to assess personnel performance.
- Kept accurate records of all customer interactions and transactions.
- Coordinated timely responses to online customer communication and researched complex issues.
- Explained online self-help options to customers to promote additional and after-hours support choices.
- Communicated with customers to identify needs and expectations.
- Conducted surveys to determine customer opinion of products and services.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Direct Sales Agent
Royal Lion Business
Bangalore
05.2017 - 11.2018
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Evaluated costs against expected market price points and set structures to achieve profit targets.
- Wrote reports outlining activities and sales.
- Quoted prices, credit terms and other bid specifications.
- Worked independently with minimal supervision.
- Developed and maintained strong working relationships with professionals within assigned territory.
Sales Executive
Kotak Mahindra Bank
Bangalore
11.2016 - 04.2017
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Analyzed past sales data and team performance to develop realistic sales goals.
- Utilized internal lead referral tools to solicit new business opportunities and contacts.
- Developed SWOT analysis and executed targeted sales strategies accordingly using data-driven decision-making.
Education
Bachelor of Commerce - Accounting
Bharatha Matha Women's College
Bangalore05.2016
Skills
- Project Management
- Team Goals
- Performance Tracking and Evaluations
- Maintaining Customer Database
- Business Operations
- Customer Relationship Management
- Managing Operations and Efficiency
- Customer Complaints Escalation
Timeline
Customer Relationship Manager
Deebee Social Ventures
10.2020 - 04.2022
Customer Care Executive
Mindtree Ltd
12.2018 - 04.2020
Direct Sales Agent
Royal Lion Business
05.2017 - 11.2018
Sales Executive
Kotak Mahindra Bank
11.2016 - 04.2017
Bachelor of Commerce - Accounting
Bharatha Matha Women's College
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