Bhavya Shah
Customer Service | Content Writing
Surat
Summary
Creative content writer with eye for detail and passion for crafting stories. Skilled in utilizing new techniques and keeping up with latest trends in writing.
Overview
15
15
years of professional experience
3
3
years of post-secondary education
Work History
Operations
Admyrin E-Com Services
Surat
03.2013 - 03.2020
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Increased profit by streamlining operations.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Developed and edited informative, highly engaging, concise content for company websites and social media platforms customized for target audiences and company campaign objectives.
- Researched to develop thorough understanding of unfamiliar topics, competitors, industries and processes to present fresh, new angles and ideas within written content.
- Created engaging product titles and descriptions for various E-Commerce marketplaces and Website.
- Listened to customers' questions and concerns to provide answers or responses.
- Devised recommendations to streamline and simplify customer support system and improve response time.
- Developed a set of frequently asked questions (FAQs) to help customers quickly and easily find answers to their inquiries.
- Developed canned responses to commonly asked questions, providing a quick and easy solution for customer support representatives.
IT Support Specialist
Venus Photo Express
Surat
01.2010 - 02.2013
- Wrote and reviewed tickets to request maintenance to various types of equipment.
- Developed and tested new product offerings prior to release to assist development team in bug identification.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
Production Manager, Client Services
Venus Photo Express
Surat
01.2005 - 12.2009
- Managed continuous improvement initiatives to ensure timely deliveries without compromising the quality
- Help design team with creating attention grabbing and eye catching designs for displays, indoor and outdoor.
- Sourced materials to keep up with production goals and meet customer demands.
- Standardized production procedures, job roles, and quality assurance guidelines.
- Looked after maintenance of wide format printing machines like Roland, Mutoh Toucan, HP etc.
Education
BBA -
05.2002 - 04.2005
Skills
Multi-User System Management
System monitoring
Copyediting
Content Development
Customer support
Customer Support Analysis
Onsite customer support
Hobbies
Travel (Motorcycle enthusiast), Adventure sports, etc.
Timeline
Operations - Admyrin E-Com Services
03.2013 - 03.2020
IT Support Specialist - Venus Photo Express
01.2010 - 02.2013
Production Manager, Client Services - Venus Photo Express
01.2005 - 12.2009
Maharaja Sayajirao Gaekwad University of Vadodara - BBA,
05.2002 - 04.2005