Bhavya Shri

Bid Management - Owning, leading, anchoring, and driving deals with Sales, Presales, and larger ecosystems for selected RFP/RFI/RFQs for end-to-end bid management process to devise solutions aligned with client's business objectives for complex programs

• Direct and formalize the bid process including bid budgeting, staffing, tagging, administration, etc.
• Coordinating for commercial and contract management: working with deal analyst/SME for bid commercials in terms of effort estimations and costing
• Build rapport and understanding with decision-makers and stakeholders. Advise and collaborate to manage opportunity pursuit
• Collaboration with cross-functional teams (sales, technical, legal, finance) to ensure alignment on bid strategy and execution
• Address complex issues involving interactions up to client executive and internal executive level
• Manage escalation process with large bids including communication with Sales Operations and Sales Management team
• Responsible for the proposition quality of both written and presented at orals, workshops, BAFO, etc.
• Oversee and actively participate in the Improving efficiency and productivity of the bid support process through continuous improvement projects and enhancements
• Coordinating the development of high-quality proposals, ensuring they are compliant with client requirements and addressing their pain points covering Winning Sales Strategies

Market Research and Competitor Analysis - Analyzing competitors' bids and strategies to develop a highly competitive advantage bid

• Conduct market research to identify potential projects and understand market trends and client needs

Proposal Writing and Development - Help identify, create, and articulate key messaging within the context of proposal writing, break complicated subject matter, and write clear, concise, and persuasive messages

• Generate High-impact sales material such as Knowledge Management documents, proposals, and presentations that help differentiate Capgemini in the eyes of the client, generally senior management

• Responsible for reviewing and proofreading proposals, responses, and client presentations for quality cohesiveness of win themes, the accuracy of content, brand standards, grammar, and sanity check of the submission deliverables
• Involved in the preparation of proposal documentation, including executive summaries, technical specifications, pricing, and other relevant sections

• Identify the right profiles for the bid team (Solution Architect, Sales Delivery, etc.), demonstrating leadership qualities and ability to mentor

• Identify value drivers fitting with client and opportunity situation, develop value messaging and positioning based on joint value creation, and develop a proposition plan mapping value drivers/targeted units/ phasing/resources

Stakeholder Communication - Act as the primary point of contact between the company and clients during the bid process • Communicating the bid progress, updates, and clarifications to internal stakeholders and clients

Documentation and Reporting - Maintain accurate and organized bid documentation, ensuring compliance with company policies and procedures

• Generating reports on bid performance, including win/loss analysis and lessons learned

Strong knowledge of sales processes and the IT market for large, global service providers

• Utilizing knowledge of pursuit processes to provide strong, persuasive, and targeted messaging; strong copywriting, editing, and proofreading competency

Management of RFIs and RFPs - Customize the standard content and pre-populating responses/presentations, ensuring key messages are appropriately integrated, reviewing, editing, and proofreading all content and responses, applying templates and formatting; Responsible for providing Proposal Management support to medium to large sales opportunities (>100 M Euros)

Compliance & Ethics and Risk Management - Ensuring all bids and proposals adhere to legal and ethical standards, including compliance with industry regulations and company policies

• Monitor and evaluate risks and report bid status to management Ensure overall consistency of the bid strategy and anticipate critical success factors

• Participating in clarification sessions with the clients to understand the explicit and latent pain points
• Align with internal/external stakeholders (Delivery managers, Account managers and Client partners), Vertical and Horizontal teams to build the proposal responses
• Creation of win themes to outclass competitors in deal closing process
• Leading the Front end reviews and discussion for sign off from Executive leadership

Mentoring - Mentored junior consultants, helping them enhance their skills and contribute more effectively to projects.

• Also guiding and snapshot trainings to the new joinees to setup through the Buddy Program.

• Collaborated with executive leadership to define company vision, mission, and strategic objectives for European Market
• Identified potential risks in projects early on by conducting thorough risk assessments, mitigating impact on overall project success implementing lean principles reducing costs while maintaining high-quality standards
• Organizing the bid qualification (bid go/no go) call for new opportunities and planning and managing the end-to-end RFX process
• Preparation of bid budget, proposal schedule & tracker, and proposal template
• Coordinating for commercial and contract management: working with deal analyst/SME for bid commercials in terms of effort estimations and costing
• Responsible for Proposal/Bid Sign offs
• Preparation, update, and maintenance of the credentials, case studies, FAQs, and re-usable assets
• On-boarding and mentoring of the new team members to the team

• Evaluated client needs and expectations, establishing clear goals for each consulting engagement
• Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions
• Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients
• Managed client relationships through regular check-ins and updates on project progress
• Responding to PQQ/RFIs/RFPs/ITT
• Create business presentations, capability decks and supporting documents/collaterals
• Actively assist the Sales/Business Dev teams in promoting and identifying solutions and presenting the value proposition
• Handling quality and service issues, build strategies to retain and upgrade relationships
• Prepare Customer Collaterals like Capability Presentations, Perspective Documents (Industry/Customer/Solution Specific), Executive First Presentations, Collaborative Value Review Presentation, Case studies, etc.
• Manage Pre-sales Knowledge Management Database: Prepare a due diligence and maintain centralized repository of all customer collaterals
• Coordinate with Cross Functional Teams – Solution and commercial team to identify relevant capability for customer facing collaterals

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes
• Handling a portfolio of products like Visa/Non Visa Cards, Brand Vouchers, Meal Card and other Solutions,
• Presentation focused on forecasting, competitors' strategy, collections, business trends and new avenue to focus on value chain for Digital Payments market including regulatory environment, market size, dominant players, customer expectations & issues, typical fees/charges, etc
• Marketing Strategy and activities on the brand identity, to enhance the relationship with existing and new client, promoting the company name and the mobile app, increased user base
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Working with a budding organization, hence catering to a variety of responsibilities
• Consulting for the befitting solutions, offering of tailor made options in the form of employee rewards and recognition, channel partner incentives, employee benefits, online shopping cash back and restaurant cash back

• Working with a budding organization, hence catering to a variety of responsibilities
• Consulting for the befitting solutions, offering of tailor made options in the form of employee rewards and recognition, channel partner incentives, employee benefits, online shopping cash back and restaurant cash back
• Responsible for formulating Business Proposals, Introductory presentations, account hierarchy mapping, negotiations followed by inking contract documents for new /existing clients
• Handling a portfolio of products like Visa/Non Visa Cards, Brand Vouchers, Meal Card and other Solutions,
• Presentation focused on forecasting, competitors' strategy, collections, business trends and new avenue to focus on value chain for Digital Payments market including regulatory environment, market size, dominant players, customer expectations & issues, typical fees/charges, etc
• Marketing Strategy and activities on the brand identity, to enhance the relationship with existing and new client, promoting the company name and the mobile app, increased user baseSupervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

• Solely responsible for B2B Selling of On-Line Services of Hindustan Times Media Limited - Shine.com which is the 2nd largest job portals in India, with over 17 Million Professionals & Over 15 Million Monthly Impressions
• Conducting Job Fair Events that focuses on Job/Recruitment Fairs and Placement Fairs, and premium Event Solutions like HR Summits, HR Conclaves and Other Recruitment Solutions
• Email Marketing, SMS Campaigns & Display Ads Specialist, 360 Degree Digital Campaign Management (end to end)

• Experience in relationship building, marketing support and campaigns, Direct marketing
• Doing events like Kotak Express, Carnivals etc to engage customer and also to attract new customers on board presenting newly introduced features in Salary accounts and to cross sell within existing enterprise accounts

• Worked as a Technical Support Executive with WIPRO in Delhi. (Troubleshooting for U.K. based Client and handling US customers with technical queries and support, Pioneer in generating customer satisfaction (CSAT)
• Expert in troubleshooting the queries for different technologies such as Routers, Modems, Switches, Filters etc
• Efficient handling of tools i.e. ICWC (inter client web center) ACR (automated call routing)