Bhavya Shroti
New Delhi
Summary
Skilled Team Leader with experience in supervising, training, and motivating teams. Strengths include project management, conflict resolution, and effective communication skills. Have contributed to past roles by improving team performance and enhancing workflow efficiency. Results-driven Team Leader known for high productivity and efficient task completion. Skilled in strategic planning, conflict resolution, and performance optimization. Excel in leadership, communication, and problem-solving to achieve team goals. Ready to leverage abilities in organization and motivation to drive success in fast-paced environments.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Team Lead
Zomato pvt Ltd
Gurugram
06.2022 - Current
- Currently responsible for developing and implementing strategies for dining operations in India and the UAE.
- Previously, I led a team overseeing restaurant supply and onboarding across PAN India. Played a key role in the launch team, successfully introducing online ordering services in major and tier 2 cities (43 Cities).
- Contributed to the device deployment team, focusing on the integration of devices and WD.
- Developed strategies for problem-solving and conflict resolution within the team, provided coaching and feedback to enhance employee performance, and fostered professional growth.
- Created training materials and conducted group training sessions on new processes and procedures. Additionally, I supported recruitment efforts by interviewing candidates and offering insights on hiring decisions.
- Managed budgeting tasks, including expense forecasting, spending tracking, and report preparation for upper management. I also adapted strategies in response to evolving business needs and customer demands.
Trainer
Zomato pvt Ltd
Gurugram
03.2019 - 05.2022
- Designed and developed training materials for new City Heads for launch cities
- Conducted onboarding sessions to orientate new staff members about company policies and procedures.
- Created multimedia presentations using PowerPoint, video conferencing tools, and other software applications.
- Developed assessment tests to evaluate trainees' knowledge of course material.
Senior Associate
Zomato pvt Ltd
New Delhi
02.2016 - 03.2019
- Contributed to the device deployment team, focusing on the integration of devices and WD.I developed strategies for problem-solving and conflict resolution within the team, provided coaching and feedback to enhance employee performance, and fostered professional growth.
- Was part of the order and device management team and helped to deploy the device for O2 Launch & growth.
- Developed and implemented strategies for increasing customer satisfaction.
- Established relationships with key stakeholders across the organization.
Senior Associate
Jabong.com
Gurugram
11.2014 - 01.2016
- Analyzed data and created reports for senior management. Conducted research to identify new market opportunities.
- Established relationships with key stakeholders across the organization.Coordinated cross-functional teams in completing projects on time and within budget.
- Built financial models to evaluate potential investments and acquisitions.Negotiated contracts with vendors, suppliers, and partners.
- Led meetings with clients to discuss project objectives, timelines, and deliverables.Created monthly forecasts based on historical data analysis.
Senior Associate
Usha Internation Ltd
Gurugram
02.2012 - 10.2014
- Answered customer questions and provided store information. Maintained attractive merchandise displays to maximize purchases.
- Managed schedules, customer service and project planning. Improved customer service feedback scores through outstanding service.
- Identified cost savings opportunities through process optimization.
Quality Analyst
iEnergizer Limited
Noida
07.2010 - 01.2012
- Reviewed and analyzed customer feedback to identify areas of improvement in product quality. Conducted root cause analysis to investigate the source of problems in production process.
- Provided thorough documentation on all quality control activities and results.Ensured compliance with company standards, regulations and procedures related to quality control.
- Developed testing plans for new products based on customer requirements. Evaluated performance metrics from existing processes to recommend improvements in product quality.
- Monitored production processes for accuracy and conformance to established standards. Identified opportunities for process optimization, cost reduction and improved efficiency.
Education
Bachelor of Arts - Arts
Chaudhary Charan Singh University
Meerut Uttar Pradesh05-2013
Senior Secondary -
Sarvodaya Vidyalaya
New Delhi05-2008
Skills
- Client Service
- Quality Improvement
- Documentation And Reporting
- Leading Team Meetings
- People Management
Certification
- networking engineer
Accomplishments
- Recognized by the COO of O2 for the successful launch of online ordering services in 43 cities consecutively.
- Awarded Employee of the Year at Jabong.com.
- Received the High-Quality Award at Energizer and was promoted to Quality Analyst.
Timeline
Team Lead
Zomato pvt Ltd
06.2022 - Current
Trainer
Zomato pvt Ltd
03.2019 - 05.2022
Senior Associate
Zomato pvt Ltd
02.2016 - 03.2019
Senior Associate
Jabong.com
11.2014 - 01.2016
Senior Associate
Usha Internation Ltd
02.2012 - 10.2014
Quality Analyst
iEnergizer Limited
07.2010 - 01.2012
Bachelor of Arts - Arts
Chaudhary Charan Singh University
Senior Secondary -
Sarvodaya Vidyalaya
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