Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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BHAVYA S P

BHAVYA S P

Manager- Sales & Business Development
Bangalore

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

8
8
years of professional experience
4
4
Languages

Work History

Manager - Sales and Business Development

Nolte India
11.2023 - Current
  • Meet PAN India architects to Generate Leads,sales proposals & Revenue generation.
  • Compiled product and customer data to generate informed profit projections.
  • Monitored market trends and competitor activities to identify areas of potential opportunity.
  • Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Consistently met or exceeded monthly quotas through diligent prospecting efforts, relentless follow-up activities, and expert negotiation skills.
  • Reached out to potential customers via telephone, email, and in-person inquiries.
  • Managed revenue models, process flows, operations support and customer engagement strategies.
  • Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.

Team Leader

Bonito interiors
09.2019 - 11.2023
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance,Accordingly managed a team of 10-12 members.
  • Promoted a culture of continuous improvement by encouraging feedback from all levels of the organization and implementing actionable changes accordingly.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
  • Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
  • Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Proven ability to develop and implement creative solutions to complex problems.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Identified issues, analyzed information and provided solutions to problems.
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.

Inside Sales Manager

Simplilearn Solutions Pvt Ltd
12.2018 - 08.2019
  • Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
  • Evaluated and optimized sales scripts to maintain relevance in response to market changes, resulting in a higher conversion rate.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Updated accounts and maintained long-term relationships with clients.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Introduced new products to the existing client base, leading to an increase in upselling opportunities and repeat business.
  • Set and exceeded inside sales goals by establishing ambitious targets and motivating sales representatives.
  • Streamlined the sales process by utilizing CRM tools for efficient tracking of leads, prospects, and closed deals.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Worked well in a team setting, providing support and guidance.

Customer representative officer

HGS
01.2016 - 11.2018
  • Trained new personnel regarding company operations, policies and services.
  • Partnered with cross-functional teams, streamlining processes that resulted in better coordination between departments for seamless customer assistance.
  • Balanced multiple competing priorities within tight deadlines during peak periods without compromising on attention-to-detail or responsiveness.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Maintained accurate records of all client interactions through diligent use of CRM systems, allowing for targeted follow-ups and efficient customer history referencing.
  • Cross-trained and provided backup support for organizational leadership.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Boosted sales revenue by skillfully promoting diverse service options.
  • Maintained up-to-date knowledge of product and service changes.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Trained new employees on company policies and procedures, ensuring consistent delivery of high-quality customer support.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Created and maintained detailed database to develop promotional sales.
  • Developed customer service policies and procedures to meet and exceed industry service standards.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Worked well in a team setting, providing support and guidance.

Education

Bangalore University
Bengaluru, India

Skills

Business Administration

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Personal Information

  • Father's Name: Shivaprakash P V
  • Mother's Name: Vijaya G M
  • Date of Birth: 26th March
  • Marital Status: Single

Timeline

Manager - Sales and Business Development

Nolte India
11.2023 - Current

Team Leader

Bonito interiors
09.2019 - 11.2023

Inside Sales Manager

Simplilearn Solutions Pvt Ltd
12.2018 - 08.2019

Customer representative officer

HGS
01.2016 - 11.2018

Bangalore University

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BHAVYA S PManager- Sales & Business Development