Bhavya Sri Vuyyuru
Vijayawada
Summary
Dedicated customer care associate with 6 months of experience at Techno Task Business Solutions. Proven track record of resolving customer inquiries effectively and enhancing customer satisfaction. Aiming to contribute expertise in a fast-paced customer service environment.
Overview
3
3
years of professional experience
Work History
SENIOR TELE EXECUTIVE (VOICE)
FTIH
hyderabad
06.2025 - Current
- Highlights persuasive communication, active listening, and sales skills, backed by a track record of exceeding targets, proficiency in CRM software (like Salesforce) and MS Office, excellent time management, and a goal-oriented, resilient mindset.
- Coordinated executive schedules and scheduled meetings with internal and external stakeholders to optimize time management.
- Developed and implemented strategic initiatives to streamline operations and enhance overall efficiency.
- Facilitated cross-departmental communication to align efforts with corporate objectives and improve collaboration.
Customer care support associate
TECHNO TASK BUSINESS SOLUTIONS -AJIO
06.2023 - 12.2023
- Resolved 50+ customer tickets daily with a 95% satisfaction rating.
- Responded to customer inquiries via phone, email, chat, and social media, delivering timely and accurate information to enhance customer experience.
- Handled customer queries through live chat with an average response time under 2 minutes.
- Identified and troubleshot technical issues related to user accounts, app login failures, and payment processing, facilitating prompt resolutions.
- Helped a customer troubleshoot failed online payment by guiding through secure payment steps and browser cache clearing.
- Resolved login issues for multiple users by identifying OTP delays and network compatibility problems.
- Escalated server-side errors to the tech team and communicated resolution timelines to customers effectively.
Education
B.Tech - vijayawada
VIJAYA INSTITUTE OF TECHNOLOGY FOR WOMEN
vijayawada01-2023
Diploma - vijayawada
DHANEKULA INSTITUTE OF ENGINEERING & TECHNOLOGY
vijayawada01-2020
S.S.C - vijayawada
NARAYANA ENGLISH MEDIUM HIGH SCHOOL
vijayawada01-2017
Skills
- Customer support
- Ticket Management
- Product Knowledge
- Communication
- Problem solving
- Conflict resolution
- Time Management
- Multitasking
- Documentation
- Sales assistance
Projects
- Smart Irrigation Management and Flood Monitoring System Using IoT, A system for flood irrigation in agriculture composed of a sensor network based on WIFI communications. Different sensors measure atmospheric parameters such as temperature, humidity and rain, soil parameters such as humidity and water parameters such as water temperature, salinity and water height to decide on the need of activating the flood gates of irrigation.
- Flood Monitoring and Alert Systems Using Arduino IoT, This paper deals with the strategies of flood detecting system with help of IoT and Embedded Systems, which could give real-time calculations along with wireless sensor network. These analyzed values will be passed to the Arduino.
Personal Information
- Date of Birth : 30/08/2001
- Father name : Vuyyuru Haribabu
- Gender : Female
- Marital Status: Unmarried
Languages
Telugu
Native
Native
English
Proficient (C2)
C2
Timeline
SENIOR TELE EXECUTIVE (VOICE)
FTIH
06.2025 - Current
Customer care support associate
TECHNO TASK BUSINESS SOLUTIONS -AJIO
06.2023 - 12.2023
B.Tech - vijayawada
VIJAYA INSTITUTE OF TECHNOLOGY FOR WOMEN
Diploma - vijayawada
DHANEKULA INSTITUTE OF ENGINEERING & TECHNOLOGY
S.S.C - vijayawada
NARAYANA ENGLISH MEDIUM HIGH SCHOOL