Bhavyashree H
Bangalore
Summary
Experienced Quality Analysis representative with expertise in content moderation, policy enforcement, and quality assurance. Skilled in data analysis, process optimization, and secondary research, consistently ensuring 100% quality compliance. Thrives in high-pressure, fast-paced environments, displaying meticulous attention to detail and a dedication to operational efficiency. Recognized for delivering consistent, high-quality results while prioritizing continuous improvement.
Overview
2
2
years of professional experience
Work History
Quality Representative, Operations
Concentrix Daksh Services India Pvt Ltd
12.2022 - 02.2025
- Ensure compliance with content moderation policies and community standards
- Conduct secondary research to enhance content accuracy
- Provide feedback and training to improve quality metrics
- Manage multiple workflows efficiently while meeting daily targets
- Identify process gaps and recommend improvements
- Collaborated with cross-functional teams for timely resolution of quality issues, increasing customer satisfaction.
- Developed comprehensive reports on quality metrics, assisting management in decision-making processes.
- Conducting comprehensive risk assessments to identify potential threats, vulnerabilities, and impacts to the organization.
- Analyzing data and information from various sources to evaluate the likelihood and severity of risks.
- Developed and implemented risk mitigation strategies and plans to minimize identified risks.
- Collaborate with stakeholders to ensure buy-in and alignment with risk mitigation efforts.
- Implemented controls and taken measures to enforce compliance with risk management standards.
- Prepared reports and updates on risk exposure, mitigation activities, and trends for management and stakeholders.
- Assisting in compliance assessments and audits related to risk management frameworks and regulations.
- Analyzing customer profiles, business activities, and transaction patterns to identify potential suspicious activities.
- • Ensuring adherence to regulatory requirements, policies, and procedures related to KYC and anti-money laundering (AML) regulations.
- Participated in Lean Six Sigma projects to drive significant cost savings while maintaining high-quality standards.
Education
M.Sc. - Biotechnology
NRUPATHUNGA UNIVERSITY
Bengaluru01.2022
B.Sc. - Chemistry, Botany & Biotechnology
Government Science College
Bengaluru01.2020
Skills
- Detail-Oriented Approach
- Critical Analysis
- Collaborative Teamwork
- Proven Leadership Skills
- Adaptable Problem Resolution
- Strategic Decision-Making
- Proficient in MS Office Suite
- Data Analysis Expertise
- Risk Assessment Competence
- Efficiency Enhancement Strategies
- Operational risk
- Internal audits
- Incident investigations
- Risk mitigation
- Risk mitigation strategies
Websites
Accomplishments
- Best Performer (2023) awardee.
- 4-time Diamond Stack Achiever & 2-time Platinum Stack Achiever.
Languages
English
Kannada
Tulu
Projects And Research Work
- Insilico Analysis of Anti-Cancer Drug Interactions, Studied drug effects on protein targets in human and animal models.
- Decolorization of Synthetic Drugs Using Laccase Enzyme, Researched enzyme applications in pharmaceutical waste management.
Timeline
Quality Representative, Operations
Concentrix Daksh Services India Pvt Ltd
12.2022 - 02.2025
M.Sc. - Biotechnology
NRUPATHUNGA UNIVERSITY
B.Sc. - Chemistry, Botany & Biotechnology
Government Science College
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