Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

BHAVYASHREE RAO

Bengaluru

Summary

Quality Specialist with 10 years of experience in process improvement and quality management. Expertise in leading global quality operations, focusing on food and product safety across international locations. Proven ability to enhance team performance and implement innovative quality solutions. Skilled in data analysis and strategic decision-making to improve organizational quality standards.

Overview

10
10
years of professional experience

Work History

Quality Specialist I

AMAZON DEVELOPMENT CENTRE INDIA
Bengaluru
06.2020 - Current
  • Monitored process performance using control charts to detect shifts, trends, and variations.
  • Conducted Failure Mode and Effects Analysis (FMEA) to assess the impacts and risks of top error categories.
  • Implemented CAPA mechanism, developing corrective and preventive actions with AI tool integration.
  • Created and maintained Standard Operating Procedures (SOPs) for processes, upholding QMS standards.
  • Developed comprehensive training materials for new hires, fostering a culture of knowledge sharing and continuous learning.
  • Conducted Non-Value Added (NVA) analysis for quality audits in designated processes, identifying and eliminating 25% Muda, and saving 70 minutes of resource utilization per week.
  • Improved corrective and preventive action analysis by extending trends across various parameters, leading to a 45% improvement in efficacy actions.
  • Served as the worldwide quality process expert for the Food Safety program, managing and optimizing 10 critical processes across 5 global nodes.
  • Led the preparation and presentation of worldwide business reporting across nodes, providing critical insights to senior leadership.
  • Conducted regular training sessions and knowledge-sharing initiatives, significantly boosting team performance and efficiency.
  • Performed in-depth analysis to consistently meet and exceed Service Level Agreements (SLAs) for TPH and Defect Acknowledgment.
  • Collaborates with cross-functional teams and stakeholders to develop and implement innovative solutions for complex quality challenges, driving operational excellence.
  • Responsible for reporting violations of rules, regulations, policies, and procedures by evaluating or recommending the initiation of investigative and corrective procedures.
  • Led the creation of comprehensive onboarding documents covering five nodes, conducted capacity planning, finalized audit sampling methodology, and designed end-to-end workflows for new task integration.
  • Successfully deployed seven audit workstreams for the Food Safety program, streamlining sample inflow and audit procedures, and reducing processing time by 42 minutes weekly for six HCs.
  • Revolutionized the sampling logic from random to statistically stratified, increasing audit coverage from 2% to 9%, and improving the error identification rate from 2% to 8% with existing headcount.

Quality Analyst

01.2018 - 01.2020
  • Developed and implemented standard operating procedures for global audit teams, ensuring consistency and accuracy in quality assessments.
  • Collaborated with cross-functional teams to design and execute targeted solutions for identified quality issues, driving continuous improvement.
  • Conducted comprehensive analyses to meet and exceed SLAs for TPH and Defect Acknowledgement, contributing to overall operational efficiency.
  • Played a key role in process standardization initiatives, working closely with various stakeholders to align quality practices across the organization.
  • Key Achievements:
  • Food Safety Program Quality Improvement: Established and standardized a worldwide Defect Management framework in the Food Safety program, elevating process quality from 95% to 99%.
  • Data Visualization: Developed a PowerBI-based dashboard providing real-time insights to stakeholders on defect trends across 3 processes and 5 nodes.
  • Quality Audit Framework Standardization: Led the worldwide standardization of the Quality Audit Framework (QAF) for Food Safety Investigations, eliminating process variations (from 21% to 0%).

Sr. Associate - Food Safety

01.2017 - 01.2018
  • Piloted the Food Safety compliance initiative in Bangalore, leading a team of three associates to establish robust processes and solutions.
  • Took ownership of team management and solution building to successfully onboard three critical processes.
  • Led the establishment of operation metrics during the transition phase, ensuring smooth process integration.
  • Pioneered quality audits for food safety at a worldwide level, setting new standards for global quality assurance.
  • Implemented Defect Management Process (DMP) mechanisms for the Food Safety audit process at a worldwide level.
  • Developed and executed Corrective and Preventive Action (CAPA) plans for Food Safety and quality improvement initiatives.
  • Created and maintained comprehensive data for backlog reduction, driving operational efficiency.
  • Designed and implemented metrics and audit mechanisms to measure accuracy, enhancing overall quality control.

Catalog Associate - English

01.2015 - 01.2017
  • Integral member of the worldwide transport classification team, developing expertise in multiple sub-processes within the Dangerous Goods (DG) team.
  • Collaborated closely with Fulfillment Center (FC) Associates to ensure accurate product labeling for transport and shipping, maintaining compliance with safety regulations.
  • Played a key role in onboarding Classification, Labelling and Packaging (CLP) processes in Romania and Poland.
  • Provided crucial audit support for both nodes during the transition period, ensuring smooth implementation of new processes.

Education

Bachelor of Business Administration (BBA) - Finance

Alvas Educational Foundation
Mangalore, Karnataka, India
01.2015

Skills

  • Quality Management Systems
  • Pareto analysis
  • Preventive actions
  • Quality management systems
  • Process Improvement & Standardization
  • Root Cause Analysis & Problem Solving
  • Data Analysis & Reporting
  • Team Leadership & Mentoring
  • Customer Obsession
  • Project Management
  • Cross-functional Collaboration
  • Audit Planning & Execution
  • Performance Monitoring & Optimization
  • Value Stream Mapping (VSM)
  • Sampling plans

Languages

English (Fluent), Kannada (Fluent)

Timeline

Quality Specialist I

AMAZON DEVELOPMENT CENTRE INDIA
06.2020 - Current

Quality Analyst

01.2018 - 01.2020

Sr. Associate - Food Safety

01.2017 - 01.2018

Catalog Associate - English

01.2015 - 01.2017

Bachelor of Business Administration (BBA) - Finance

Alvas Educational Foundation

Similar Profiles

  • Neenu Susan Varghese

    Neenu Susan VargheseNeenu Susan Varghese

    Customer Service Manager (Search and Rescue) at Amazon Development Centre IndiaCustomer Service Manager (Search and Rescue) at Amazon Development Centre India

  • Amit Kumar

    Amit KumarAmit Kumar

    Manager - Selling Partner Support at Amazon Development Centre India Pvt LtdManager - Selling Partner Support at Amazon Development Centre India Pvt Ltd

  • Joshma Johnson

    Joshma JohnsonJoshma Johnson

    Vendor Consultant at Amazon Development Centre (India) Private LimitedVendor Consultant at Amazon Development Centre (India) Private Limited

  • GIRISH RAVINDRA

    GIRISH RAVINDRAGIRISH RAVINDRA

    Associate Program Manager at Amazon Development Centre IndiaAssociate Program Manager at Amazon Development Centre India

  • Jyoti Kumari

    Jyoti KumariJyoti Kumari

    Senior Analyst at Pratt & WhitneySenior Analyst at Pratt & Whitney

CREATE PROFILE
BHAVYASHREE RAO