Learning new technologies
Bhawan Bisht
Associate System Engineer
Bengaluru
Summary
Dynamic Associate System Engineer at Iron Mountain with expertise in virtualization technologies and a proven track record in troubleshooting complex issues. Recognized for enhancing user support and client satisfaction through effective communication and problem-solving skills. Successfully contributed to project implementations, ensuring optimal system performance and proactive issue resolution.
Overview
3
3
years of professional experience
Work History
Associate System Engineer
Iron Mountain
Bengaluru
04.2024 - Current
- Supported end-users in resolving complex technical issues while maintaining a high level of customer satisfaction through clear communication skills.
- Maintained documentation on system configurations, policies, procedures, and network topology for reference purposes during troubleshooting or future projects.
- Contributed to successful project completion by providing technical support throughout all stages of implementation.
- Monitored system performance, proactively identifying potential issues before they escalated into critical problems.
Technical Trainer
IIHT
Bengaluru
08.2022 - 04.2024
- Evaluated training effectiveness through regular feedback surveys, making necessary adjustments to course content as needed.
- Optimized learning experiences by incorporating a variety of multimedia tools, including video tutorials and interactive simulations.
- Developed customized learning plans for employees at different skill levels, ensuring optimal knowledge retention and skill development.
Education
Bachelor of Science - Information Technology
Graphic Era Hill University
Dehradun, India 04.2001 -
High School Diploma -
St Francis School
Uttarakhand 04.2001 -
Skills
Virtualization technologies
Software deployment
Hardware installation
Operating systems expertise
Configuration management
Troubleshooting
User support
Client service and support
TCP/IP protocol
Switches and routers
Hardware and software installation
Operating systems
Problem-solving
Teamwork
Adaptability and flexibility
Decision-making
Multitasking
Teamwork and collaboration
Interests
Playing outdoor games
Timeline
Associate System Engineer
Iron Mountain
04.2024 - Current
Technical Trainer
IIHT
08.2022 - 04.2024
Bachelor of Science - Information Technology
Graphic Era Hill University
04.2001 -
High School Diploma -
St Francis School
04.2001 -
Similar Profiles
AYOMIDE ADETOLAAYOMIDE ADETOLA
Passport examining officer at Iron MountainPassport examining officer at Iron Mountain
Jake RyanJake Ryan
Document Imaging Specialist at Iron MountainDocument Imaging Specialist at Iron Mountain
Denise RubendallDenise Rubendall
Implementation Manager at Iron MountainImplementation Manager at Iron Mountain
Soumita BoseSoumita Bose
Software Engineer 3 at JP Morgan ChaseSoftware Engineer 3 at JP Morgan Chase
Urmila BUrmila B
Senior Process Specialist at Amazon Development Centre Pvt LtdSenior Process Specialist at Amazon Development Centre Pvt Ltd