Summary
Overview
Work History
Education
Skills
Accomplishments
Hobbies and Interests
Languages
Personal Information
Timeline
Generic
Bhawana

Bhawana

Mehrauli

Summary

To pursue a dynamic and challenging career with a reputable organization that adds value to the company and offers opportunities to enhance my professional skills, while achieving a high level of satisfaction and recognition. My goal is to secure full-time employment with a growth-oriented firm that will utilize my full potential.

Overview

7
7
years of professional experience

Work History

Operations Executive

Hero fincorp
New Delhi
04.2021 - Current
  • Managed the account swapping process ensuring seamless transitions with minimal disruption to clients
  • Coordinated with team members to transfer account details accurately and efficiently
  • Maintained meticulous records of account swaps, including all necessary documentation and client communication
  • Received new sets of swapping documents through Courier/Customer Service/E-Mandate/Aadhaar-based e-sign
  • Processed swaps where account numbers differed from the Finn one system, with digital mandates sourced through Yokie Portal
  • Conducted quality checks on received documents, verifying dates, number of instalments, modes of payment, EMI amounts, MICR/IFSC codes, and ensuring no cutting or overwriting
  • Handled repayment pouches, passing them to the RMU team for storage, accompanied by handover MIS and obtained acknowledgment from the RMU team
  • Circulated swapping MIS to stakeholders on a monthly basis

Customer Care Executive

Hero FinCorp Ltd.
01.2018 - 03.2021
  • Assist over 100 customers daily, providing successful solutions using active listening skills to ensure customer retention
  • Maintain comprehensive knowledge of company products and services to better address customer concerns, questions, and provide general education
  • Accurately record all customer names and contact information in the company's software
  • Utilize strong product knowledge and problem-solving skills to address customer concerns effectively

Education

B.A - Arts

01.2018

Skills

  • Problem-solving skills
  • Read and learn new things at a brisk pace
  • Organizational skills
  • Computer skills
  • Basic knowledge (MS Word, MS PowerPoint, MS Excel)

Accomplishments

Representation in various inter school dance meets.

Hobbies and Interests

  • Dance
  • Explore new things

Languages

  • English
  • Hindi

Personal Information

  • Father's Name: Mr. Dinesh Chand
  • Mother's Name: Mrs. Pushpa Devi
  • Date of Birth: 03/20/98
  • Gender: Female
  • Nationality: Indian
  • Marital Status: Single

Timeline

Operations Executive

Hero fincorp
04.2021 - Current

Customer Care Executive

Hero FinCorp Ltd.
01.2018 - 03.2021

B.A - Arts

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Bhawana