Hi, I’m
Bhawana Bansal
Mohali
Summary
Accomplished professional with a decade of success in customer support, leadership, and training. Proven expertise in optimizing team performance and excelling in billing leadership. Actively seeking challenging leadership roles.
Overview
10
years of professional experience
Work History
TruckXMohali
Team Leader - Customer Service Team
07.2020 - Current
Job overview
- Started as a Customer Support Agent, delivering excellent service and issue resolution.
- Promoted to Supervisor, optimizing team operations and achieving performance goals.
- Advanced to Team Leader, overseeing a successful team and facilitating effective communication.
- Served as a Trainer, designing and conducting onboarding programs for new agents.
- Led billing processes, ensuring accuracy and resolving discrepancies promptly.
TravelopodMohali
Senior Sales Executive
02.2018 - 03.2020
Job overview
- Handled the retail portion of selling tickets, Dealt with planning schedules for customers and helping them reach their destination via the best route and at the lowest cost
TechnospineMohali
Customer Service & Retention
05.2017 - 02.2018
Job overview
- Resolved product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, following up to ensure resolution
YapappMohali
Sales Executive
01.2017 - 05.2017
Job overview
- Guided customers on purchases based on interests, promotions, and other sales and preferential parameters
Top Careers & YouLudhiana
Business Development Executive
08.2013 - 12.2016
Job overview
- Worked with the team to achieve short and long term revenue and profit growth
Education
Ludhiana College of Engineering & Technology
Bachelor of Technology from Electrical, Electronics and Communications Engineering
06.2013
Skills
- Ambitious and highly motivated to meet the demands of the job
- Exceptional communication skills
- Optimistic can-do attitude
- Complaint Resolution
- Team Supervision
- SOP Adherence
- Giving Constructive Feedback
- Pro-active, organized and excellent team player
Languages
- English, Full Professional Proficiency
- Hindi, Full Professional Proficiency
- Punjabi, Full Professional Proficiency
Hobbies and Interests
- Boardgames
- Reading Self help books
- Travelling
Timeline
Team Leader - Customer Service Team
TruckX
07.2020 - Current
Senior Sales Executive
Travelopod
02.2018 - 03.2020
Customer Service & Retention
Technospine
05.2017 - 02.2018
Sales Executive
Yapapp
01.2017 - 05.2017
Business Development Executive
Top Careers & You
08.2013 - 12.2016
Ludhiana College of Engineering & Technology
Bachelor of Technology from Electrical, Electronics and Communications Engineering
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