Operations Analysis Specialist for FX TradeSTP Implementation, Onboarding and Client Support
OSTTRA (Joint venture owned 50/50 by CME Group and IHS Markit)
Gurugram
- Current
- Onboarding new participants in a timely manner and effective implementation of the product
- Direct interaction with MarkitSERV Clients globally to resolve technical and non-technical related queries
- (IP whitelist at application and network level, addition and removal of routes, investigating missing trades, client disconnections etc.) Perform testing and provide troubleshooting for the client to configure the product as per the requirements of the participant in the UAT environment and emulate the same design setup in the production environment as well
- Handling Incident Reporting and Escalations
- Business Analysis Tools: JIRA, Salesforce, Oxygen, Campaign Launchpad.