Bhawana joshi
Assistant Manager
Kanjabag Khatima US Nagar
Summary
Dynamic Assistant Manager at Uttar Pradesh Grameen Bank with a proven track record in operations management and customer relations. Successfully managed a portfolio of over 300 loan accounts, achieving high client satisfaction. Skilled in problem-solving and business development, ensuring compliance and enhancing digital banking services for improved customer experience.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Uttar Pradesh Grameen Bank
12.2021 - Current
Operational and Credit Officer
- Verifying an average of 80-90 transactions daily, including deposits, withdrawals and transfers.
- Maintaining the inventory to assist customers, achieving 90% customer satisfaction.
- Ensured uninterrupted business services and mobilizing digital banking products on day to day business.
- Managing a portfolio of over 300+ loan accounts, achieving a 90% client satisfaction rate.
- Analyzing financial data and credit reports to asses the creditworthiness of potential borrowers.
- Developed and maintained strong relationships with loan brokers and other referral partners.
- Ensured compliance with all lending regulations.
Education
Master of Science -
Kumaun University
Nainital, Uttarakhand 04.2001 -
Bachelor of Science -
Kumaun University
Nainital, Uttarkhand 04.2001 -
Skills
Operations management
Problem-solving
Customer service
Customer relations
Decision-making
Business development
Retail operations management
Timeline
Assistant Manager
Uttar Pradesh Grameen Bank
12.2021 - Current
Master of Science -
Kumaun University
04.2001 -
Bachelor of Science -
Kumaun University
04.2001 -
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