Bhawana Pareek
Senior Technical Program Manager (Ph- 7899004814, bhawanapareek@gmail.com)
Bengaluru,KA
Summary
Organized Senior Technical Program Manager committed to excellence with over a decade of strategic experience across multiple teams. Leverages people managing skills to cultivate and grow relationships with key clients and manage program portfolio. Skilled in implementing best practices for process improvements etc. Results-driven Senior Technical Program Manager with abilities in Agile project management. Ability to lead and manage associates in developing new business solutions. Known for strengths in building new solutions and processes.
Overview
16
16
years of professional experience
Work History
Senior Technical Program Manager
ANI Technologies Pvt. Ltd (Ola)
Bangalore, Karnakata
05.2021 - Current
- Identified system needs and designed processes to support business requirements.
- Collaborated with development teams, internal customers and product line management to verify delivery of desired quality of requirements.
- Performed risk management assessments on projects.
- Devised tools and benchmarks to improve team performance and monitor production.
- Mentored and led new employees to enhance their program knowledge.
- Tracked and reported program results to leadership and stakeholders to facilitate change management activities.
- Trained product managers, scrum masters, program managers , TPMs for multiple Ola teams.
- Built various automations to facilitate various critical to business audit meets.
Technical Program Manager
ANI Technologies Pvt. Ltd (Ola)
Bangalore, Karnakata
10.2020 - 05.2021
- Verified achievement of practical Business Value Realizations by each operational team, suggesting alterations to meet goals.
- Formed multi-departmental roundtable to discuss optimizations to address departmental weaknesses.
- Oversaw installation and onboarding process for ITSM and SDLC processes.
- Collaborated with product and engineering teams to define and explore business challenges, creating technical roadmaps based on findings.
- Worked closely with other departments to better understand product features and develop appropriate training materials.
- Interfaced with internal IT development teams to integrate new technologies, streamlining use of existing systems to reduce operational timelines.
- Planned and managed multiple technical projects like rolling out new features in multiple countries, driver referral, Project Mita etc.
- Defined and managed feedback loop, integrating customer complaints and suggestions into future programmatic changes.
- Interfaced between business channels and internal departments, aligning wishes of sales and finance departments with customer service realities.
- Coordinated and planned operational meetings to reduce inter-departmental redundancy.
- Performed risk management assessments on projects.
- Prioritized platform upgrades, considering both long-term and short-term return on investment (ROI) potential to maximize spending impact.
Product Manager -Support
ANI Technologies Pvt. Ltd (Ola)
Bangalore, Karnakata
02.2016 - 09.2020
- Consulted with product development teams to enhance products based on customer data.
- Helped incorporate product changes to drive customer engagement and firm profits.
- Collaborated with sales, marketing and support teams to launch products on time and within budget.
- Liaised with clients to develop deep understanding of business needs and current market landscape.
- Compiled product, market and customer data to forecast accurate sales and profit projections.
- Coordinated design meetings and decisions across internal departments and teams.
- Prioritized roadmap in order to achieve product goals and metrics.
- Monitored market trends and competitor performance and analyzed gaps to update promotional strategies and maximize sales.
- Developed product documentation to communicate and align key components of upcoming features and products to internal teams.
- Managed benchmarks, product demonstrations and testimonials for performance evaluation.
- Collected customer requirements, directed testing and conducted continuous evaluations to make proactive adjustments to marketing approaches.
- Reviewed sales, customer concerns and new opportunities to drive business strategy at weekly planning sessions.
- Defined and analyzed metrics to measure product performance.
- Documented user stories, specifications and product features into detailed work order to communicate across teams and build mandatory requirements.
- Championed customer experience through expert analyzation and communication.
User Experience and UI Designer
Amazon Development Centre
Bangalore, Karnakata
02.2015 - 02.2016
- Evaluated project requirements and content standards for each project in order to produce copy in line with creative structure.
- Played instrumental role in creative planning and review sessions, working with resourceful team to elevate quality of content and designs.
- Produced original, creative content for promotional advertisements and marketing materials.
- Reviewed and edited final copy for accuracy and oversaw all phases of production.
- Collaborated with multiple stakeholders in development of SEO content, maintaining consistency with brand marketing and message strategies.
- Spearheaded logic for building internal tool for automating SEO content creation for all web pages.
Education
MBA - Hr And International Marketing
ISBM
Bangalore 06.2008 - 11.2010
Bachelor of Commerce (Professional-Comp) - Computers, Insurance.
St Francis College For Women
Hyderabad 07.1998 - 07.2001
Skills
Customer Focused
Accomplishments
- Handled several high-level projects simultaneously, successfully delivering each of them in less time than was expected.
- Resolved product issue through consumer testing.
- Documented and resolved 99% customer issues ,which led to faster turnaround time for B2b onboarding.
- Onboarded over 500 b2b clients
- GST integration and Invoice Automation for 4k plus b2b clients
- Product launces in multiple international geographies
- ITIL/SDLC Process, policies and Tool Roll out
Certification
ITIL 4 Foundation
Timeline
Senior Technical Program Manager
ANI Technologies Pvt. Ltd (Ola)
05.2021 - Current
Technical Program Manager
ANI Technologies Pvt. Ltd (Ola)
10.2020 - 05.2021
Product Manager -Support
ANI Technologies Pvt. Ltd (Ola)
02.2016 - 09.2020
User Experience and UI Designer
Amazon Development Centre
02.2015 - 02.2016
MBA - Hr And International Marketing
ISBM
06.2008 - 11.2010
Bachelor of Commerce (Professional-Comp) - Computers, Insurance.
St Francis College For Women
07.1998 - 07.2001
Similar Profiles
MUHAMMAD RISHADMUHAMMAD RISHAD
Manager Admin & Corporate Services (CEO's Office) at ANI Technologies, Pvt Ltd, OLA Electric Technologies Pvt Ltd,Manager Admin & Corporate Services (CEO's Office) at ANI Technologies, Pvt Ltd, OLA Electric Technologies Pvt Ltd,
ARCHANA CHAUHANARCHANA CHAUHAN
SDET II at ANI TECHNOLOGIES PVT LTD (OLA)SDET II at ANI TECHNOLOGIES PVT LTD (OLA)
Manikandan SManikandan S
Team Leader - Sales at ANI TECHNOLOGIES PVT LTD (OLA CABS)Team Leader - Sales at ANI TECHNOLOGIES PVT LTD (OLA CABS)
Manikandan SManikandan S
Team Leader - Sales at ANI TECHNOLOGIES PVT LTD (OLA CABS)Team Leader - Sales at ANI TECHNOLOGIES PVT LTD (OLA CABS)
Neha DasguptaNeha Dasgupta
Team Lead – Inside Sales & Growth Strategy at LivspaceTeam Lead – Inside Sales & Growth Strategy at Livspace