Summary
Overview
Work History
Education
Skills
Languages
Websites
Work Availability
Quote
Timeline
Generic
Bhawana Sharma

Bhawana Sharma

Mumbai

Summary

Visionary Operations Professional looking to apply knowledge and expertise to contribute to business sustainability and growth. Pursuing challenging new position at a growing organization.

Overview

15
15
years of professional experience

Work History

Executive Officer

American health Care Scademy
Mumbai
03.2022 - Current
  • Partnership Management: Led vendor management for "LearnTastic," securing 8 global partners for the e-learning website.
  • Project Leadership: Managed end-to-end execution of cross-functional regulatory projects and spearheaded the development of "LearnTastic," overseeing frontend-backend development, UI/UX design, and SCORM course file conversion and upload.
  • Business Operations: Collaborated closely with CEO and CFO to streamline operations, drive efficiency, and optimize resources. Worked on improving the revenue plan, reducing the cost per sale, and introduced in-person training.
  • Strategic Management: Supported CEO with PE meetings, pitch decks, and capital raise initiatives. Assisted in strategic decision-making, resource allocation, and organizational growth.
  • Human Resource Management: Introduced PMS, Travel policy, Parental leave policy, and PIP process. Implemented an efficient HRMS, reducing costs by 50%.
  • Talent Acquisition: Spearheaded the recruitment and establishment of high-performing teams in Quality Assurance, Learning and Development, Customer Success, and Sales across India, USA, and the Philippines.
  • Merger & Acquisition: Proficient in managing M&A activities, due diligence, integration planning, and post-merger operations.
  • Relationship Building: Acted as a liaison for the Board of Directors and maintained stakeholder relationships for solution deployment.
  • Administrative Support: Orchestrated complex calendar management, logistics, and documentation for executive engagement. Led weekly and monthly review meetings for all departments, providing success reporting to HODs and Executives.
  • Effective Communication: Collaborated with cross-functional teams, communicated industry insights, and delivered presentations.
  • Team Management: Led teams, conducted coaching and feedback sessions, created backups, and successfully worked on succession planning to reduce impact to zero.

Head-Quality Assurance & Customer Success

UniAcco, UniCreds, UniScholarz
Mumbai
09.2021 - 03.2022
  • Human Resource Management & Talent Acquisition : Spearheaded the recruitment and establishment of high-performing teams in Quality Assurance, Learning and Development, Customer Success, and Sales across India, USA, and the Philippines.
  • Risk Management & Audit: Executed QA strategies, optimizing product quality and customer satisfaction.
  • L&D: Led organizational learning and development, identifying training needs and coordinating sessions.
  • Audit: Managed inspection, testing, and quality levels, adhering to compliance standards. Analyzed and resolved quality issues and complaints, ensuring effective resolution.
  • Supervision & Strategic Flow: Collaborated cross-functionally to sustain product improvement initiatives.

Immigration Officer

Ministry of Business, Innovation & Employment , New Zealand
Mumbai
08.2019 - 03.2021
  • Risk Analysis: Conducted passport examinations, recognized forged documents, and performed personal interviews with travelers.
  • Decision Making: Applied immigration legislation, rules, and policy to evaluate entry rights and make decisions on entry and refusal.
  • Coordination & Collaboration: Collaborated with various agencies, including intelligence units, and conducted intelligence-based activities.
  • Immigration Law enforcement: Managed entry rights, temporary accommodations, and removal of individuals breaching immigration laws.
  • Research & Reporting: Prepared case study reports and statistics, and kept updated on legislative changes and current affairs.

Flight Attendant

Jet Airways (I) Ltd.
Mumbai
10.2016 - 08.2019
  • Inflight Safety: Ensured safety conditions and emergency equipment compliance on the ground and in flight. Explained safety procedures and monitored passenger adherence.
  • Customer Service: Provided hospitality, customer service, and assistance to passengers. Managed carry-on baggage, assigned seats, and assisted individuals needing special care.
  • Emergency Management: Responded to onboard medical situations, ensuring passenger well-being.

Relationship Manager

Aegon Life Insurance
Mumbai
05.2015 - 05.2016
  • Customer Support: Identified and addressed customer needs, cultivating profitable relationships. Resolved customer complaints promptly and forwarded upselling opportunities.
  • Customer Relationship: Promoted high-quality sales, supply, and customer service processes. Provided support to sales team and preserved customer relationships.
  • Competition Analysis: Assisted in competitive analysis and gained knowledge of industry competitors.

Flight Attendant

GoAir
Mumbai
08.2013 - 04.2015
  • Inflight Safety: Ensured safety conditions and emergency equipment compliance on the ground and in flight. Explained safety procedures and monitored passenger adherence.
  • Customer Service: Provided hospitality, customer service, and assistance to passengers. Managed carry-on baggage, assigned seats, and assisted individuals needing special care.
  • Emergency Management: Responded to onboard medical situations, ensuring passenger well-being.

Flight Attendant

Indigo Airline
Hyderabad
10.2012 - 08.2013
  • Inflight Safety: Ensured safety conditions and emergency equipment compliance on the ground and in flight. Explained safety procedures and monitored passenger adherence.
  • Customer Service: Provided hospitality, customer service, and assistance to passengers. Managed carry-on baggage, assigned seats, and assisted individuals needing special care.
  • Emergency Management: Responded to onboard medical situations, ensuring passenger well-being.

Quality Analyst

3Global Service (Now Tech Mahindra)
Mumbai
02.2009 - 09.2012
  • Coordination & Collaboration: Partnered with Team Leader to manage advisor performance on key business KPIs.
  • Audit: Conducted analysis and coaching sessions based on performance trends.
  • Training & Coaching: Prioritized areas for improvement and sustained advisor KPIs.
  • Assessment : Monitored training effectiveness and sustained product improvement.
  • Incident Management Developed and updated complaint and inspection procedures.

Education

MBA - HR & Marketing

Deepshikha College Of Technical Education
Jaipur
06.2023

Skills

  • Business Development
  • Fiscal Management
  • Corporate Leadership
  • Risk Management
  • Productivity Performance
  • Business Administration
  • Staff Management
  • Policy Development
  • Shareholder Accountability
  • Relationship Management
  • Performance Reporting
  • Conflict Management
  • Mergers & Acquisitions
  • Business Alliances
  • Process Improvements

Languages

Hindi
First Language
English
Proficient
C2

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Quote

Opportunities Don't happen.You create them.
Chris Grosser

Timeline

Executive Officer

American health Care Scademy
03.2022 - Current

Head-Quality Assurance & Customer Success

UniAcco, UniCreds, UniScholarz
09.2021 - 03.2022

Immigration Officer

Ministry of Business, Innovation & Employment , New Zealand
08.2019 - 03.2021

Flight Attendant

Jet Airways (I) Ltd.
10.2016 - 08.2019

Relationship Manager

Aegon Life Insurance
05.2015 - 05.2016

Flight Attendant

GoAir
08.2013 - 04.2015

Flight Attendant

Indigo Airline
10.2012 - 08.2013

Quality Analyst

3Global Service (Now Tech Mahindra)
02.2009 - 09.2012

MBA - HR & Marketing

Deepshikha College Of Technical Education
Bhawana Sharma