Visionary Operations Professional looking to apply knowledge and expertise to contribute to business sustainability and growth. Pursuing challenging new position at a growing organization.
Overview
15
15
years of professional experience
Work History
Executive Officer
American health Care Scademy
Mumbai
03.2022 - Current
Partnership Management: Led vendor management for "LearnTastic," securing 8 global partners for the e-learning website.
Project Leadership: Managed end-to-end execution of cross-functional regulatory projects and spearheaded the development of "LearnTastic," overseeing frontend-backend development, UI/UX design, and SCORM course file conversion and upload.
Business Operations: Collaborated closely with CEO and CFO to streamline operations, drive efficiency, and optimize resources. Worked on improving the revenue plan, reducing the cost per sale, and introduced in-person training.
Strategic Management: Supported CEO with PE meetings, pitch decks, and capital raise initiatives. Assisted in strategic decision-making, resource allocation, and organizational growth.
Human Resource Management: Introduced PMS, Travel policy, Parental leave policy, and PIP process. Implemented an efficient HRMS, reducing costs by 50%.
Talent Acquisition: Spearheaded the recruitment and establishment of high-performing teams in Quality Assurance, Learning and Development, Customer Success, and Sales across India, USA, and the Philippines.
Merger & Acquisition: Proficient in managing M&A activities, due diligence, integration planning, and post-merger operations.
Relationship Building: Acted as a liaison for the Board of Directors and maintained stakeholder relationships for solution deployment.
Administrative Support: Orchestrated complex calendar management, logistics, and documentation for executive engagement. Led weekly and monthly review meetings for all departments, providing success reporting to HODs and Executives.
Effective Communication: Collaborated with cross-functional teams, communicated industry insights, and delivered presentations.
Team Management: Led teams, conducted coaching and feedback sessions, created backups, and successfully worked on succession planning to reduce impact to zero.
Head-Quality Assurance & Customer Success
UniAcco, UniCreds, UniScholarz
Mumbai
09.2021 - 03.2022
Human Resource Management & Talent Acquisition : Spearheaded the recruitment and establishment of high-performing teams in Quality Assurance, Learning and Development, Customer Success, and Sales across India, USA, and the Philippines.
Ministry of Business, Innovation & Employment , New Zealand
Mumbai
08.2019 - 03.2021
Risk Analysis: Conducted passport examinations, recognized forged documents, and performed personal interviews with travelers.
Decision Making: Applied immigration legislation, rules, and policy to evaluate entry rights and make decisions on entry and refusal.
Coordination & Collaboration: Collaborated with various agencies, including intelligence units, and conducted intelligence-based activities.
Immigration Law enforcement: Managed entry rights, temporary accommodations, and removal of individuals breaching immigration laws.
Research & Reporting: Prepared case study reports and statistics, and kept updated on legislative changes and current affairs.
Flight Attendant
Jet Airways (I) Ltd.
Mumbai
10.2016 - 08.2019
Inflight Safety: Ensured safety conditions and emergency equipment compliance on the ground and in flight. Explained safety procedures and monitored passenger adherence.
Customer Service: Provided hospitality, customer service, and assistance to passengers. Managed carry-on baggage, assigned seats, and assisted individuals needing special care.
Emergency Management: Responded to onboard medical situations, ensuring passenger well-being.
Relationship Manager
Aegon Life Insurance
Mumbai
05.2015 - 05.2016
Customer Support: Identified and addressed customer needs, cultivating profitable relationships. Resolved customer complaints promptly and forwarded upselling opportunities.
Customer Relationship: Promoted high-quality sales, supply, and customer service processes. Provided support to sales team and preserved customer relationships.
Competition Analysis: Assisted in competitive analysis and gained knowledge of industry competitors.
Flight Attendant
GoAir
Mumbai
08.2013 - 04.2015
Inflight Safety: Ensured safety conditions and emergency equipment compliance on the ground and in flight. Explained safety procedures and monitored passenger adherence.
Customer Service: Provided hospitality, customer service, and assistance to passengers. Managed carry-on baggage, assigned seats, and assisted individuals needing special care.
Emergency Management: Responded to onboard medical situations, ensuring passenger well-being.
Flight Attendant
Indigo Airline
Hyderabad
10.2012 - 08.2013
Inflight Safety: Ensured safety conditions and emergency equipment compliance on the ground and in flight. Explained safety procedures and monitored passenger adherence.
Customer Service: Provided hospitality, customer service, and assistance to passengers. Managed carry-on baggage, assigned seats, and assisted individuals needing special care.
Emergency Management: Responded to onboard medical situations, ensuring passenger well-being.
Quality Analyst
3Global Service (Now Tech Mahindra)
Mumbai
02.2009 - 09.2012
Coordination & Collaboration: Partnered with Team Leader to manage advisor performance on key business KPIs.
Audit: Conducted analysis and coaching sessions based on performance trends.
Training & Coaching: Prioritized areas for improvement and sustained advisor KPIs.
Assessment : Monitored training effectiveness and sustained product improvement.
Incident Management Developed and updated complaint and inspection procedures.
Ministry of Business, Innovation & Employment , New Zealand
08.2019 - 03.2021
Flight Attendant
Jet Airways (I) Ltd.
10.2016 - 08.2019
Relationship Manager
Aegon Life Insurance
05.2015 - 05.2016
Flight Attendant
GoAir
08.2013 - 04.2015
Flight Attendant
Indigo Airline
10.2012 - 08.2013
Quality Analyst
3Global Service (Now Tech Mahindra)
02.2009 - 09.2012
MBA - HR & Marketing
Deepshikha College Of Technical Education
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