Bhawani Dutt
Team Lead Medical Biller
Ludhiana,PB
Summary
Team Leader experienced 9 years in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder. Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor. Professional leader ready to drive team success and exceed objectives. Proven track record in team collaboration, strategic planning, and problem-solving. Known for strong communication skills, adaptability, and reliability. Equipped to foster productive and positive work environment while meeting changing demands.
Overview
14
14
years of professional experience
1
1
Certificate
Work History
Team Leader
MED KARMA HEALTHCARE SOLUTIONS PRIVATE LIMITED
05.2023 - 08.2024
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate records.
- Implemented quality control measures to identify potential errors before submitting claims, reducing rejections significantly.
- Reviewed patient records, identified medical codes, and created invoices for billing purposes.
- Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
- Reduced claim denials by meticulously reviewing patient insurance information and coding practices.
- Filed and updated patient information and medical records.
- Reviewed patient diagnosis codes to verify accuracy and completeness.
- Posted payments and collections on regular basis.
- Managed appeals process for denied claims, resulting in successful reimbursements from insurance companies.
- Collaborated with healthcare providers, ensuring accurate documentation for seamless billing operations.
- Acted as liaison between healthcare providers and insurance companies; resolved disputes quickly while maintaining positive relationships.
- Collected payments and applied to patient accounts.
- Resolved discrepancies in accounts receivable reports, contributing to improved cash flow management.
- Established strong relationships with insurance representatives, facilitating prompt resolution of billing issues.
- Trained new team members in medical billing software, increasing efficiency within the department.
- Ensured timely payments from insurance providers through submission of accurate and complete claims.
- Streamlined billing processes by implementing efficient procedures to improve accuracy and reduce errors.
- Enhanced revenue collections for the medical practice with diligent follow-ups on unpaid claims.
- Maintained compliance with industry regulations by staying updated on changes to medical billing codes and requirements.
- Supported efficient scheduling practices by verifying patient eligibility and coverage prior to appointments.
- Conducted regular audits of billing records to ensure accuracy and completeness, enhancing overall financial performance for the practice.
- Liaised between patients, insurance companies, and billing office.
- Achieved significant reduction in outstanding accounts receivables by implementing rigorous follow-up procedures with insurers and patients.
- Implemented comprehensive audit system for billing procedures, identifying and rectifying process gaps.
Assistant Team Leader
Infiniti RCM
06.2022 - 03.2023
- Enhanced patient care by implementing effective communication and collaboration among team members.
- Assisted with clinical procedures, ensuring physician''s instructions were followed accurately for optimal patient outcomes.
- Provided exceptional patient support, addressing concerns and facilitating seamless appointment scheduling.
- Developed training programs for new medical assistants, resulting in increased competency and productivity.
- Established positive rapport with patients through empathetic communication and attentive service.
- Implemented inventory management systems that minimized supply shortages and reduced costs associated with overstocking.
Assistant Team Lead
IDS-ARGUS Healthcare Services Pvt. Ltd.
07.2017 - 05.2022
- Acted as a liaison between team members and upper management to facilitate communication and ensure alignment with company objectives.
- Organized weekly team meetings to discuss projects, share updates, and address any challenges faced by the team.
- Streamlined medical office operations for improved efficiency through organized delegation of tasks.
- Amplified revenue recovery efforts by developing targeted approach for handling aged receivables.
- Orchestrated transition to ICD-10 coding system, minimizing disruptions to billing operations.
- Handled account payments and provided information regarding outstanding balances.
- Improved patient satisfaction levels with clear explanations of their financial responsibilities and available payment options.
Accounts Receivable Process Associate
Knack Global Services
02.2016 - 06.2017
- Handled account payments and provided information regarding outstanding balances.
- Reviewed patient records, identified medical codes, and created invoices for billing purposes.
- Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate records.
- Verified insurance of patients to determine eligibility.
- Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
- Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
- Liaised between patients, insurance companies, and billing office.
- Collected payments and applied to patient accounts.
- Posted payments and collections on regular basis.
- Reviewed patient diagnosis codes to verify accuracy and completeness.
- Filed and updated patient information and medical records.
- Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
Trainer
Serco BPO Pvt. Ltd.
07.2013 - 04.2015
- Designed and delivered web-based, self-directed learning materials.
- Utilized variety of instructional design methodologies to create effective learning experiences.
- Built and maintained professional relationships with vendors and suppliers.
- Developed and executed performance management programs to increase employee engagement and productivity.
- Developed job-specific competencies and performance standards.
- Facilitated virtual, in-person and blended learning sessions.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
- Established and maintained quality control standards.
- Analyzed and evaluated training effectiveness and program outcomes.
- Successfully on-boarded numerous new hires, providing comprehensive customer service training that led to higher retention rates.
- Assisted in maintaining high levels of employee engagement throughout the training process by incorporating interactive activities and group discussions into each session.
- Maintained detailed records on individual trainee progress, enabling accurate assessment of overall program success rates over time.
- Implemented ongoing evaluations for trainees, ensuring consistent progress and skill development over time.
Customer Service Representative
IBM Daksh Business Process Services
05.2010 - 04.2011
- Worked as a CSA in Airtel Prepaid & Postpaid Process. Handle request for unbarring & Network complaints.
- Identified and resolved discrepancies and errors in customer accounts.
- Sought ways to improve processes and services provided.
- Responded proactively and positively to rapid change.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Met customer call guidelines for service levels, handle time and productivity.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
Secondary Education -
01-2009
GPA: 65%
Higher Education - undefined
01-2003
- 1 year Hardware & Networking and Basic Computer course Diploma from BSS Computer Centre. Also taking coaching from Cisco Certified Trainer in Seminar organized by CISCO & also learnt skill training program from which was organized in IBM Daksh for 3 days. TTT certified from Vodafone Haryana Prepaid. Also system certified engineering from Microsoft in Windows Vista which is equivalent to graduation.
- GPA: 45%
Skills
Experience with ICD-10 documentation standards
Effective denial handling
Receivables processing expertise
Logical evaluation
Skilled in medical coding practices
Accurate claim documentation
Adaptable learning approach
Strategic issue resolution
Understanding of HIPAA compliance requirements
Clinical vocabulary expertise
Accurate CPT coding
Timely payment processing
Experienced with medical billing applications
Experience with CMS-1500 submissions
Claims evaluation
Experience in healthcare operations
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Team Leader - MED KARMA HEALTHCARE SOLUTIONS PRIVATE LIMITED
05.2023 - 08.2024
Assistant Team Leader - Infiniti RCM
06.2022 - 03.2023
Assistant Team Lead - IDS-ARGUS Healthcare Services Pvt. Ltd.
07.2017 - 05.2022
Accounts Receivable Process Associate - Knack Global Services
02.2016 - 06.2017
Trainer - Serco BPO Pvt. Ltd.
07.2013 - 04.2015
Customer Service Representative - IBM Daksh Business Process Services
05.2010 - 04.2011
- Higher Education,
- Secondary Education,