Bhawani K

Key Responsibilities:

• Processing credit memo and rebill for the customer. To figure out the loophole for rebill and provide proper RCA and CAPA for it. To audit the disputes which are closed in the service portal.

• Perform various kinds of checks in the documents space of the customer. To connect with different teams internally to provide an accurate solution. To perform QC on the disputes processed every week.

• Fixing the Exacc & UCM issue post booking the order.

• Collaborating with other departments to ensure billing accuracy.

• Address customer complaints and questions received through sales and collections through GFO.

• Publishing recon report to the team on a daily basis which helps the team to close the disputes on time.

Rewards & Recognition

• Received the Young Achiever Award twice for processing the highest number of CMRB disputes in the team with 100% accuracy.

Tools Used:

• Oracle Fusion Order Management application

• Logate (For address & company validation)

• Oracle Subscription Plan Management application

• Customer Profile Tool (CPT)

• Oracle’s QC Tool

• Customer Request Application Tool (CRA)

• Universal Order Transaction (UOT)

Reports:

• Reporting the backlog at EOD to managers

• Preparing the Plan and TAT attainment report

• Publishing the daily Recon report of the Disputes

Projects:

• Query Reduction & TAT Attainment Project

• Recon for Rebill Invoice

• TAT Reduction Project

Key Responsibilities:

• Manage purchase orders, create and make corrections in customer invoices.

• Supporting other duties as assigned to help the company to achieve its goals.

• Drive continuous improvement on all related processes, work instructions, and procedures to ensure ongoing standardization and simplification.

• Provide high standard order management support to business stakeholders. Conducted regular audits of order data to ensure accuracy and compliance.

• Interface with business stakeholders and other teams to identify and resolve problems during the full order management cycle.

• Enter customer order data and billing information into Siebel, Trust, and Order Management System (OMS) accurately and timely.

• Assist the Sales Department with all orders from initial sale through submit order.

Rewards & Recognition:

• Received Certificate of appreciation from stakeholders for handling the account without any error and building a quick rapport with clients.

• Received Certificate of appreciation from stakeholders for completing bulk projects and requests within Turnaround Time. • Rewarded as Best Team Player of Order Management for successfully managing high volumes of orders during peak period, ensuring customer satisfaction.

• Rewarded as Best in Quality for processing requests without any errors.

Tools Used:

• SAP

• Siebel

• Genesis

• Salesforce

• JIRA

• Reuters Eikon

Key Responsibilities:

• Protect operations by keeping financial information confidential
• Provide first-level customer support to end-users with appropriate service levels
• Conduct KYC formality reports on questionable accounts and transactions
• Complete analysis of transactions to identify risk, trends, and potential suspicious activity
• Communicate complex issues with development using Jira software
• Improve and implement customer risk rating criteria with KYC management for both consumer and corporate customers
• Verify KYC and process payments to clients' accounts through various payment methods.