VINEET SHARMA
Manager(Team Lead)
Gurgaon,HR
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
13
13
years of professional experience
7
7
years of post-secondary education
Work History
Sales Manager – (Channel Sales)
HDFC BANK
04.2022 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Lead a successful sales team by providing motivational coaching and performance-based incentives.
- Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
- Streamlined sales processes for efficiency, adopting new CRM tools and technologies.
- Identify, recruit and on-board new channel partners within assigned territory and maintain relationships with existing partners.
- Focus heavily on channel development and create strong channel partnerships within the region
- Coordinate with other company personnel such as the support team and management team to deliver and meet customer/ partner expectations
- Access clarify and validate partner needs and performances at regular intervals and maintain a high Partner satisfaction rate
- Manage sales pipeline, forecast monthly sales and identify new business opportunities
- Drive and manage sales and marketing campaigns
- Ensures partner compliance with partner agreements.
- Assist in partner marketing activities such as tradeshows, campaigns and other promotional activities
- Develop, plan and manage partners to achieve sale goal as per organization' strategy.
Area Sales Manager –Retail Sales
PAYTM (ONE97 COMMUNICATIONS LTD)
01.2021 - 01.2022
- Retailers Acquisition - responsible for building and tracking a pipeline of leads and meeting with key stakeholders to close deals.
- 1260 Retailers onboard in quarter (OND)
- 12 crore of Retailers loan disbursal done in quarter (OND)
- Handling a team of 35 executives with 4 Group Leader (On Roll) are directly meeting up with the merchants & getting them on- boarded (Retailers Acquisitions) for payments solutions –
- Identify high-potential strategic and enterprise prospects and new verticals, developing and executing outbound strategies to bring them
- Meeting the existing key customers Viz Food Chains and other accounts (Business high volumes and complexity), analysing customer requirements, and developing business
- Develop an in-depth understanding of the account, their business, and key stakeholders, build a complete understanding of the client’s needs & expectations
- Understanding account margins, costs, revenue.
- Track Services offered and quality to ensure the highest quality of deliverables are being produced on time.
- Managed a successful sales team, consistently achieving and exceeding monthly sales targets.
- Established strong relationships with major accounts and key decision-makers to increase sales in designated territory.
- Established strong relationships with key clients, resulting in increased customer retention and satisfaction.
- Helped team stay productive and focused on higher-value tasks to improve sales efficiency.
- Provided exceptional customer service to existing clients through regular communication and prompt resolution of issues or concerns raised by them.
- Implemented innovative strategies to increase product visibility within the assigned territory while maintaining a professional brand image.
- Collaborated with clients and distributors to create and promote new products.
Key Account Manager –Enterprise Sales
BHARATPE (Resilient Innovations Pvt Ltd)
01.2019 - 01.2021
- New Business Acquisition &Identifying prospective business, generating business from the existing accounts and achieving profitability and increased sales growth.
- Handling existing portfolio Like SSIPL, Adisports, Mother Dairy, Safal, Kendriya Bhandar, Amul India, Yakult, Clove. and corporate cafeterias etc. having 12 Lac transactions with 8 Crore GMV in a month
- Handling a team of 20+(Off Roll) executives and 2 TL who are directly meeting up with the merchants & get them on- boarded
- 580 Retailers onboard in quarter(JFM) for BHIM UPI QR Code and EDC Machine
- 2.7 crore Merchant loan disbursal done in last quarter (JFM).
- Analysis team day-to-day working Vs assign KRA’s & KPI’s. Individual performance leads to monthly incentives.
- Managing payment integrations/escalations with these merchants
- Coordinate on day-to-day basis for new account closure/ hunting and Beat activity/ farming.
- Conducted regular account reviews with clients to assess performance, identify areas for improvement, and strategize future growth opportunities.
- Analyzed market trends, identifying opportunities for expanding product offerings within key accounts.
Team Lead –Retail Sales
PAYTM (ONE97 COMMUNICATIONS LTD)
01.2017 - 01.2019
- Handling a team of 25 executive in south Delhi& Faridabad Area who are directly meeting up with the merchants & get them on- boarded (Retailers Acquisitions)for QR Code and payment acceptance through wallet,UPI.
- Handling 1700 existing Retailers portfolio and having34 Lac transaction with good GMV.
- Drive merchant and Customers cashback campaign in assigned territory For Brand Visibility.
- Driving % growth (As per targets defined) from existing merchants.
- Managing payment integrations/escalations with these merchants.
- Studying Competitors services/products to ensure upgrades/enhancements in existing products.
- Responsible for identifying and building the potential market for the entire zone, for commerce products and effectively managing the sales force to achieve monthly revenue targets
Sr. Executive –Channel Sales
OLA CABS
01.2013 - 01.2016
- Playing an integral role in new business pitches and hold responsibility for the effective on-boarding of new Acquire Channel Partner
- Supply fleet size from700 to 2800+(400% growth) in 3 quarters
- Daily bookings from 1100 to 5000+
- Identifying operational issues, potential problems and opportunities.
- Meet with vendors to discuss performance and to provide performance feedback, or to discuss production forecasts or changes Do
- Bridged demand supply gap for Delhi NCR through complete responsibility of Business Development
- Ownership of all revenue &supply related parameters for Central, North & West zones of Delhi/NCR
- Ensured new cab additions, cab activation area-wise login for maximizing daily bookings
Education
B.Sc. - Catering Science and Hotel Management
A-IHM Greater Noida
Greater Noida, India 01.2008 - 01.2012
Diploma - Hotel Management
AIHM Institute of Hotel Management
01.2008 - 01.2009
Advance Diploma - Hotel Management
AIHM Institute of Hotel Management
01.2009 - 01.2010
Certificate - Programmer in Hotel Management
AIHM Institute of Hotel Management
01.2010 - 01.2011
Skills
- Spearheading Sales, Strategic Alliances& Partner Development and Operations
- Team development for strategy execution
- Strong people management skills
- Managing customer centric operations, ensuring customer satisfaction
- Facilitating stakeholder transition to organized sector
- Performance management
- Vendor management
- Profitability optimization
- Motivational skills
- Database management
- Client relationship management
Accomplishments
- Built &led Teams to ensure 7500+ strong Partner Network for PAYTM.
- Ideated major transaction generation 3.4 Lac strategies ,personally driving Aftermarket Spares Sales
- Grew Delhi active fleet size by 450% in 3 quarters
EXTRA-CURRICULAR ACTIVITIES
Regular participant in Cricket, Plays, Quizzes, Debates, Elocution, Underwent a soft skills Development Programmed by Eternity Training Services
INTERNSHIPS
Underwent 22 weeks training in major departments of a hotel from Crowne Plaza New Delhi.
Timeline
Sales Manager – (Channel Sales)
HDFC BANK
04.2022 - Current
Area Sales Manager –Retail Sales
PAYTM (ONE97 COMMUNICATIONS LTD)
01.2021 - 01.2022
Key Account Manager –Enterprise Sales
BHARATPE (Resilient Innovations Pvt Ltd)
01.2019 - 01.2021
Team Lead –Retail Sales
PAYTM (ONE97 COMMUNICATIONS LTD)
01.2017 - 01.2019
Sr. Executive –Channel Sales
OLA CABS
01.2013 - 01.2016
Certificate - Programmer in Hotel Management
AIHM Institute of Hotel Management
01.2010 - 01.2011
Advance Diploma - Hotel Management
AIHM Institute of Hotel Management
01.2009 - 01.2010
B.Sc. - Catering Science and Hotel Management
A-IHM Greater Noida
01.2008 - 01.2012
Diploma - Hotel Management
AIHM Institute of Hotel Management
01.2008 - 01.2009
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