Summary
Overview
Work History
Education
Skills
Certification
Websites
Languages
Timeline
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BHAWAY BHALLA

BHAWAY BHALLA

New Delhi

Summary

Dynamic professional with a proven track record at Stellar Information Technology, excelling in account recovery and customer support. Skilled in technical troubleshooting and client communication, I achieved significant customer satisfaction through effective problem-solving and training initiatives. Passionate about driving results and enhancing team performance in fast-paced environments.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Data Recovery Associate

Stellar Information Technology pvt Ltd.
Remote
02.2024 - 10.2024
  • Managed recovery processes to ensure efficient handling of customer accounts.
  • Assisted customers by providing clear information on account recovery procedures.
  • Implemented best practices for maintaining customer satisfaction during recoveries.
  • Communicated with various departments to ensure seamless recovery operations consistently.
  • Advised family members on how best to support their loved one's recovery process.
  • Processed sales transactions quickly and accurately at the checkout counter.
  • Provided feedback to management on customer needs and potential product requests.
  • Participated in promotional events and sales, helping to increase customer engagement.
  • Processed payments and maintained accurate drawers to meet financial targets.

Technical Support Advisor

Concentrix
Gurgaon
06.2022 - 11.2023
  • Provided technical support for software and hardware issues via multiple communication channels.
  • Diagnosed problems and guided customers through troubleshooting steps effectively.
  • Documented customer interactions and solutions in the ticketing system accurately.
  • Collaborated with team members to resolve complex technical inquiries promptly.
  • Educated customers on product features and functionalities during support calls.
  • Maintained knowledge of company products and services to enhance support quality.
  • Created knowledge base articles for commonly encountered issues and solutions.
  • Participated in regular team meetings for status updates and brainstorming ideas.
  • Installed software applications on customer systems as requested.
  • Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
  • Used remote login tools to assist clients with technical and product questions.
  • Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements.

Education

GNIIT - Software Engineering

National Institute of Information Technology
New Delhi, Delhi
01-2019

BCA - Computer Applications Development

Mangalam School of Management & Technology
New Delhi, Delhi, India
06-2018

Some College (No Degree) - Future-Ready Product Management With Applied AI

IHUB DivyaSampark, IIT Roorkee
Online

Skills

  • Account recovery
  • Customer support
  • Technical troubleshooting
  • Sales processing
  • Client communication
  • Prompt engineering
  • Training and mentoring

Certification

  • The Complete Digital Marketing Course - 12 Courses in 1
  • Social Media Marketing MASTERY 2025 | Ads on 10+ Platforms
  • Generative AI Foundations Certificate Program

Websites

Languages

Hindi
First Language
English
Intermediate (B1)
B1

Timeline

Data Recovery Associate

Stellar Information Technology pvt Ltd.
02.2024 - 10.2024

Technical Support Advisor

Concentrix
06.2022 - 11.2023

GNIIT - Software Engineering

National Institute of Information Technology

BCA - Computer Applications Development

Mangalam School of Management & Technology

Some College (No Degree) - Future-Ready Product Management With Applied AI

IHUB DivyaSampark, IIT Roorkee

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BHAWAY BHALLA