BHAWAY BHALLA
IT Specialist
New Delhi
Summary
Passionate about technology with a strong focus on digital marketing and AI-powered tools. Skilled in SEO, social media marketing, and AI prompt engineering. Experienced in sales and technical support.
Results-driven professional with comprehensive background in strategic planning and execution. Known for delivering impactful solutions that align with business goals and foster team collaboration. Highly adaptable and reliable, skilled in critical analysis and innovative problem-solving to meet evolving organizational needs.
Strategic professional with robust background in developing and executing high-impact plans. Skilled in market analysis, project management, and leveraging data insights to drive growth. Strong focus on team collaboration and adaptability, ensuring consistent achievement of goals. Proven ability to navigate complex challenges and deliver results in fast-paced environments.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
4
4
years of professional experience
83
83
years of post-secondary education
3
3
Certifications
2
2
Languages
Work History
AI Driven-Digital Marketing & Sales Strategist
Saakh
Ahmedabad, Gujrat
03.2025 - 05.2025
- Company Overview: SME Reputation scoring platform
- AI-Driven Digital Marketing - Optimizing campaigns with AI tools.
- Content & Brand Development - Creating high-impact marketing content.
- SEO & Performance Marketing - Boosting visibility & lead generation.
- Sales & Lead Generation - AI-powered CRM & automated outreach.
- Data & Market Insights - AI analytics for smarter strategies.
- PR & Media Strategy - Strengthening brand presence.
- Team Leadership - Aligning teams for business success.
- Consult with sales, media and marketing representatives to obtain information on product or service and discuss style and length of advertising copy.
- Compile lists describing product or service offerings.
- Advise business or other groups on local, national, or international factors affecting the buying or selling of products or services.
- Evaluate the financial aspects of product development, such as budgets, expenditures, research and development appropriations, or return-on-investment and profit-loss projections.
- Coordinate or participate in promotional activities or trade shows, working with developers, advertisers, or production managers, to market products or services.
- Direct the hiring, training, or performance evaluations of marketing or sales staff and oversee their daily activities.
- Confer with legal staff to resolve problems, such as copyright infringement or royalty sharing with outside producers or distributors.
- SME Reputation scoring platform
- Implemented innovative solutions for optimizing processes, resulting in increased efficiency and reduced costs.
- Developed comprehensive strategies by analyzing market trends and consumer behavior to drive business growth.
- Engaged in continuous process improvement efforts that led to more efficient workflows saving both time and resources.
- Collaborated with cross-functional teams to develop and execute strategic initiatives aligned with organizational objectives.
- Spearheaded the development of strategic plans, ensuring alignment between short-term tactics and long-term goals.
- Provided actionable insights based on data-driven analysis, enabling informed decision-making across all levels of the organization.
- Managed high-impact projects from inception to completion, consistently delivering results on time and within budget constraints.
- Increased market share by developing and executing innovative marketing strategies.
- Led cross-functional teams to launch successful products, meeting all project timelines and budget requirements.
- Drove innovation by encouraging culture of creativity and experimentation within team.
- Boosted brand visibility with targeted digital marketing campaigns and social media engagement strategies.
- Enhanced team productivity, fostering collaborative environment and implementing agile methodologies.
- Implemented customer relationship management systems to improve client satisfaction and retention.
- Led sustainability initiatives, reducing environmental impact and promoting corporate social responsibility.
- Facilitated training programs, upgrading team skills and supporting professional development.
- Fostered strong customer relationships to gather insights and tailor products to meet their needs.
- Developed and deployed content marketing strategies to improve organic search traffic.
- Managed search engine marketing budgets and tracked campaign performance.
- Maximized strategic approaches by keeping close eye on performance and making appropriate adjustments.
- Created customized marketing materials to increase product awareness.
- Monitored and evaluated website analytics to identify trends and opportunities for improvement.
- Collaborated with designers, copywriters and developers, creating effective search marketing campaigns.
- Implemented pay-per-click campaigns to increase website traffic and conversions.
- Researched and analyzed industry trends to inform search marketing strategies.
- Optimized website content and images to improve search engine rankings.
- Completed keyword research and analyzed competitor SEO and PPC campaigns to identify gaps and opportunities.
- Created content strategies for digital media.
- Crafted and implemented strategies to increase search visibility and website traffic.
- Designed paid client ads for use on diverse social media platforms.
Data Recovery Associate
Stellar Information Technology pvt Ltd.
Gurugram, Hariyana
02.2024 - 10.2024
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
- Conduct research, compile data, and prepare papers for consideration and presentation by executives, committees and boards of directors.
- Conduct searches to find needed information, using such sources as the Internet.
- Manage and maintain executives' schedules.
- Enroll individuals to participate in programs and notify them of their acceptance.
- Create, maintain, and enter information into databases.
- Provide services to customers, such as order placement or account information.
- Maintain scheduling and event calendars.
- Complete forms in accordance with company procedures.
- Managed technical support, sales, and software sales for international and domestic clients.
- Improved recovery rates by implementing efficient strategies and following up with clients.
- Stayed current on industry developments through ongoing education initiatives such as seminars, webinars, or workshops.
- Maintained communication with store team to support sales, promos and product knowledge.
- Achieved timely resolution of accounts, resulting in improved cash flow for the organization.
- Provided exceptional customer service while negotiating payment arrangements within company guidelines.
- Increased efficiency of the recovery process, managing a high volume of accounts simultaneously.
- Communication with customers professionally and proactively to provide product information and advice.
- Utilized various methods of contact, including phone calls, emails, and letters to reach clients effectively.
- Greeted customers, helped locate merchandise, and suggested suitable options.
Technical Support Advisor
Concentrix
Gurugram, Haryana
06.2022 - 11.2023
- Provided support for Dell products, troubleshooting, and remote assistance for US clients.
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
- Create, maintain, and enter information into databases.
- Provide services to customers, such as order placement or account information.
- Locate and attach appropriate files to incoming correspondence requiring replies.
- Perform payroll functions, such as maintaining timekeeping information and processing and submitting payroll.
- Train and assist staff with computer usage.
- Take dictation in shorthand or by machine and transcribe information.
- Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
- Complete forms in accordance with company procedures.
- Maintain scheduling and event calendars.
- Coordinate conferences, meetings, or special events, such as luncheons or graduation ceremonies.
- Order and dispense supplies.
- Schedule and confirm appointments for clients, customers, or supervisors.
- Develop or maintain internal or external company Web sites.
- Maintained expert-level knowledge of company products to provide accurate information to clients during support calls or emails.
- Improved first-call resolution rates by developing comprehensive troubleshooting guides and knowledge base articles.
- Delivered exceptional service by empathizing with customers'' concerns and resolving their problems quickly and accurately.
- Maintained confidentiality when dealing with sensitive customer data, adhering strictly to company policies regarding privacy protection.
- Collaborated with cross-functional teams to identify recurring technical issues, resulting in improved product quality.
- Standardized technical operations reporting parameters to reduce wasted and redundant effort across multidisciplinary teams.
- Reduced call wait times for customers by efficiently prioritizing support requests and managing time effectively.
- Served as primary point of contact for triaging technical issues.
- Fostered positive relationships with clients through clear communication, active listening, and following up on resolved issues.
- Improved overall user experience by providing personalized assistance based on individual client needs.
- Enhanced customer satisfaction by promptly addressing technical issues and providing effective solutions.
- Created detailed documentation for complex technical issues, simplifying resolution process for colleagues and clients alike.
- Mentored junior team members, sharing best practices and improving overall team performance levels.
- Increased team productivity with regular training sessions on emerging technologies and software updates.
- Assisted in the development of a new remote support tool that reduced average call duration significantly.
- Participated in weekly meetings to discuss ongoing cases, ensuring timely resolution of critical issues impacting client operations.
- Spearheaded installation of company-wide unified communications solution to increase collaboration and streamline communications via voice, chat and video calling.
- Streamlined support ticket handling process for faster response times and higher customer satisfaction levels.
- Assessed risk for new project proposals, suggesting liability mitigation efforts where necessary.
- Published technology roadmaps for multi-site facility installation, designing purchasing and installation plans based on customers' budgets and technical needs.
- Resolved program-level dependencies at risk of reducing efficiency by bottlenecking ongoing efforts.
- Managed high levels of call flow and responded to technical support needs.
- Used ticketing systems to manage and process support actions and requests.
- Configured and tested new software and hardware.
- Generated reports to track performance and analyze trends.
- Monitored system performance to identify potential issues.
- Created user accounts and assigned permissions.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Helped streamline repair processes and update procedures for support action consistency.
- Offered assistance in implementing and developing training programs.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Installed, configured and maintained computer systems and network connections.
- Patched software and installed new versions to eliminate security problems and protect data.
- Installed and configured operating systems and applications.
- Assisted in development of system security protocols.
- Configured hardware, devices, and software to set up work stations for employees.
- Developed and implemented preventive maintenance procedures.
- Researched and identified solutions to technical problems.
- Diagnosed and troubleshot hardware, software and network issues.
Business Development Trainee
Byjus
Jaipur, Rajasthan
11.2021 - 01.2022
- Achieved sales of 1,50,000 INR in 4 weeks.
- Involved in cold calling, fieldwork, and conducting meetings.
- Direct foreign sales and service outlets of an organization.
- Assess marketing potential of new and existing store locations, considering statistics and expenditures.
- Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs.
- Monitor customer preferences to determine focus of sales efforts.
- Direct, coordinate, and review activities in sales and service accounting and recordkeeping, and in receiving and shipping operations.
- Advise dealers and distributors on policies and operating procedures to ensure functional effectiveness of business.
- Determine price schedules and discount rates.
- Review operational records and reports to project sales and determine profitability.
- Assisted in creating comprehensive business proposals for presentation to prospective clients and partners.
- Strengthened professional network within the industry by attending conferences, seminars, and trade shows as a company representative.
- Analyzed industry trends to identify new markets for potential business expansion.
- Contributed to process improvements by analyzing current workflows and proposing more efficient alternatives.
- Coordinated internal resources to ensure seamless project execution for new clients onboarded successfully.
- Improved overall team productivity through proactive collaboration, knowledge-sharing, and problem-solving efforts.
- Utilized CRM tools to effectively track progress on leads, ensuring timely follow-ups and improved conversion rates.
- Collaborated with cross-functional teams to drive strategic initiatives and meet key performance metrics.
- Demonstrated exceptional time management skills by balancing multiple projects simultaneously without compromising quality or deadlines.
- Implemented innovative marketing campaigns, resulting in increased brand awareness and lead generation.
- Cultivated a growth mindset by actively seeking feedback from peers, managers, and clients on areas of improvement.
- Reviewed client concerns and recommended appropriate changes to supervisors.
- Collaborated with teammates to develop advertising collateral and sales presentations.
- Negotiated prices, terms of sales and service agreements.
- Penetrated targeted accounts to generate sales from within client base.
- Analyzed consumer behavior and purchases to anticipate future trends, adjustments and obstacles.
- Built relationships with customers and community to promote long term business growth.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Set and achieved company defined sales goals.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Informed customers of promotions to increase sales productivity and volume.
- Contributed to team objectives in fast-paced environment.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Contributed to event marketing, sales and brand promotion.
- Maintained current knowledge of evolving changes in marketplace.
- Developed, maintained and utilized diverse client base.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Recorded accurate and efficient records in customer database.
- Kept detailed records of daily activities through online customer database.
- Presented professional image consistent with company's brand values.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Trained new employees on customer service, money handling and organizing strategies.
- Consulted with businesses to supply accurate product and service information.
- Stayed current on company offerings and industry trends.
- Built diverse and consistent sales portfolio.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
Sales Officer
Indiabulls
Noida, Uttar Pradesh
03.2021 - 11.2021
- Stayed informed about the Dhani One Freedom Card and industry changes.
- Managed sales roles and exceeded targets by effectively promoting credit card products.
- Stock shelves, and mark prices on shelves and items.
- Keep periodic balance sheets of amounts and numbers of transactions.
- Assist with duties in other areas of the store, such as monitoring fitting rooms or bagging and carrying out customers' items.
- Sort, count, and wrap currency and coins.
- Enhanced customer satisfaction with timely follow-ups and personalized service.
- Responded to customer needs by answering questions and providing detailed information about [Product or Service].
- Trained junior sales staff, mentoring them on best practices and strategies for success.
- Collaborated with marketing team to develop promotional materials to boost product visibility.
- Enhanced sales operations through development of new sales strategies, cold calling techniques and customer follow-up
- Streamlined sales processes by implementing efficient CRM systems and tools.
- Reviewed customer feedback regularly, making adjustments to products or services as needed based on findings.
- Identified and qualified new distributors to increase market share in key territories.
- Utilized data-driven decision-making methods when crafting strategic plans that resulted in better allocation of resources.
- Designed incentive programs for sales staff that motivated them to achieve their targets consistently.
- Gave benefit-oriented, polished presentations driving dramatic revenue growth across multiple sales channels.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Implemented use of Facebook, Twitter and Instagram platforms for product marketing and promotion.
- Implemented systems and procedures to increase sales.
- Communicated product quality and market comparisons by creating sales presentations.
- Built relationships with customers and community to establish long-term business growth.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Facilitated business by implementing practical networking techniques.
- Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
- Organized promotional events and interacted with community to increase sales volume.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Managed accounts to retain existing relationships and grow share of business.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
- Drove sales by developing multi-million dollar contract sales.
- Delivered recommendations to long-term accounts to promote brand awareness to key audience.
- Managed revenue models, process flows, operations support, and customer engagement strategies.
- Developed compelling presentation decks to gain approval for ideas and communicate results.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Collaborated with advertising group to create uniformity between advertising messages and retail incentives.
Education
No Degree - Social Media Marketing MASTERY 2025
Udemy
Online 04.2001 - 04.2024
No Degree - The Complete Digital Marketing Course - 12 Courses
Udemy
Online 04.2001 - 04.2024
No Degree - Software Engineering
National Institute of Information Technology
New Delhi, Delhi 04.2001 - 01.2021
BCA - Computer Applications Development
Mangalam School of Management & Technology
New Delhi, Delhi06-2018
No Degree - Generative AI Foundations Certificate
UpGrad
Online 04.2001 -
Skills
Digital Marketing
AI Tools
SEO
Social Media Marketing
Sales
Technical Support
Content Development
Canva
Chatgpt
Prompt Engineering
Generative AI
Brand strategy
Data analytics
Customer segmentation
Financial forecasting
Scenario planning
Creative thinking
Decision-making
Content strategy
Time management
Interpersonal skills
Effective communication
Team collaboration
Analytical thinking
Client relationship management
Skills
Experienced, Experienced, Experienced, Experienced, Experienced, Expert, Experienced, Experienced, Experienced, Experienced
Certification
The Complete Digital Marketing Course - 12 Courses in 1
Timeline
Generative AI Foundations Certificate Program
07-2025
AI Driven-Digital Marketing & Sales Strategist
Saakh
03.2025 - 05.2025
The Complete Digital Marketing Course - 12 Courses in 1
04-2024
Social Media Marketing MASTERY 2025 | Ads on 10+ Platforms
04-2024
Data Recovery Associate
Stellar Information Technology pvt Ltd.
02.2024 - 10.2024
Technical Support Advisor
Concentrix
06.2022 - 11.2023
Business Development Trainee
Byjus
11.2021 - 01.2022
Sales Officer
Indiabulls
03.2021 - 11.2021
No Degree - Social Media Marketing MASTERY 2025
Udemy
04.2001 - 04.2024
No Degree - The Complete Digital Marketing Course - 12 Courses
Udemy
04.2001 - 04.2024
No Degree - Software Engineering
National Institute of Information Technology
04.2001 - 01.2021
No Degree - Generative AI Foundations Certificate
UpGrad
04.2001 -
BCA - Computer Applications Development
Mangalam School of Management & Technology