BHAWESH MULANI
Gurugram
Summary
Results-driven Sales Team Leader with proven expertise in building strong teams and motivating exceptional sales results. Ambitious in pursuing opportunities to expand client base and increase group revenue. Expert in building connections and servicing accounts.
Overview
6
6
years of professional experience
5
5
Years of Managing and Leading Sales teams Experience
Work History
Senior Business Manager-Sales and Retention
HealthPlix Technologies Pvt Ltd
10.2023 - 07.2024
- Led high-performing team of 20, driving 22% YoY revenue increase across South region through strategic sales initiatives, pipeline management, and seamless onboarding of hospitals and clinics
- Improved customer retention by 17% and increased NPS by 14 points, focusing on relationship management, optimized onboarding, and enhancing post-sales support
- Expanded Healthplix's market penetration by 18% YOY securing partnerships with pharmaceutical companies and generating new leads to boost EMR usage across clinics and hospitals
- Increased lead generation by 20% and overall revenue by 22% YoY with same workforce
- Boosted team productivity by 18% and reduced attrition by 5% through targeted training and development.
Manager- Sales and Customer Success
HealthPlix Technologies Pvt Ltd
05.2022 - 10.2023
- Led team of 10+ Relationship Managers, improving team productivity by 14% and reducing client churn by 21% through enhanced collaboration and client relationship management
- Increased doctor satisfaction by 17% YOY post-sales, ensuring a seamless platform experience and reducing onboarding time by 24%
- Boosted NPS by 10 points and improved platform retention by 22%
- Reduced Initial Response Time (IRT) by 16% and First Response Time (FRT) by 18%, while proactively resolving 95% of user issues and implementing targeted training programs.
Team Lead- Sales and Renewals
WhiteHat Jr
08.2020 - 06.2022
- Achieved a 35% increase in lead conversion rates by effectively engaging with interested leads across Australia, Singapore, New Zealand, the Philippines, and the UAE
- Successfully closed sales at a rate of 29%, managing the entire sales process from pitching prices to securing payments, thereby enhancing revenue generation for the online education courses
- Fostered a 33% improvement in customer renewal rates by implementing a seamless post-sales process and developing a strong referral network, which significantly boosted lead generation and overall customer satisfaction.
Demand Manager - Corporate Sales
OYO HOTELS AND HOMES
07.2018 - 08.2020
- Increased sales and profitability for OYO Goa by securing high-quality travel partners and cooperates, while overseeing business development activities in assigned areas
- Analyzed sales data to forecast room night bookings and revenue through corporate and travel agent channels, ensuring optimal profit for OYO Goa.
Education
Corporate Leadership Learning - Organizational Leadership
Harvard Business Publishing
Gurugram03.2021
Bachelor of Technology - Petroleum Engineering
Dehradun Institute of Technology
Dehradun02.2018
Higher Secondary School Certificate - Science
St Francis Convent School
Agra2014
Accomplishments
- Top Regional Sales Growth Awarded as best Regional Sales and Growth manager at Healthplix with highest onboarding and retention of clients in Q3 and Q4(2023)
- MVP - Highest Gross Sales in a Quarter India and International Have been awarded as MVP Highest Sales thrice during my two year tenure at Whitehat Jr.(340% Tar Vs Achievement) for consecutive 3 months.
- The Leaders Academy: Chosen as best 5 leaders for Consistency and Team Contribution- Awarded with Harvard Business Learning Certification along with a Macbook during my tenure at Whitehat Jr.
Skills
- Team Building
- Client Onboarding
- Customer Success
- Sales Software Proficiency
- Sales Leadership
- P&L Management
- Customer Relationship Management
- Customer Retention
- Inside Sales
- Lead Generation
- Enterprise Sales
- Negotiation
- Strategic Planning
- Sales Management
- International Sales
- Sales Strategy Development
- Revenue Growth
- Client Acquisition
- Sales Forecasting
- Performance Metrics Analysis
- SaaS Sales Expertise
- Account Management
- Sales Training and Coaching
- Pipeline Management
- Team Development and Mentorship
- Problem-Solving Skills
- Quota Achievement
- Upselling and Cross-selling
- Sales Process Optimization
- Revenue Metrics
- Churn Reduction
- Customer Success Strategies
- Sales Enablement Tools
- Retention Strategies
- Decision-Making
- Client Relationship Management
- Team Building and Leadership
- Team Management
- Sales Planning
- Sales pipeline development
- Sales Training
Timeline
Senior Business Manager-Sales and Retention
HealthPlix Technologies Pvt Ltd
10.2023 - 07.2024
Manager- Sales and Customer Success
HealthPlix Technologies Pvt Ltd
05.2022 - 10.2023
Team Lead- Sales and Renewals
WhiteHat Jr
08.2020 - 06.2022
Demand Manager - Corporate Sales
OYO HOTELS AND HOMES
07.2018 - 08.2020
Corporate Leadership Learning - Organizational Leadership
Harvard Business Publishing
Bachelor of Technology - Petroleum Engineering
Dehradun Institute of Technology
Higher Secondary School Certificate - Science
St Francis Convent School
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