Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

BHAWNA

FOOD AND BEVERAGE MANAGER
AMRITSAR

Summary

Ambitious FOOD AND BEVERAGE MANAGER with proven track record of creating successful food service operations, managing staff and increasing profits. Extensive experience in menu design, ordering supplies and creating innovative solutions to food service challenges. Well-versed in hospitality standards and natural knack for building relationships with customers. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

2
2
years of professional experience
4
4
years of post-secondary education
1
1
Certificate

Work History

Food and Beverage Manager

TREEOISE RESORT
BADDI
01.2023 - Current
  • Managed bar and wait staff and directed hiring program.
  • Coordinated daily and nightly shift safety and sanitation procedures for bar areas and entire restaurant.
  • Responded to customer complaints, addressing concerns, and distress with amicable interactions.
  • Enacted progressive disciplinary measures for staff, managed work zones, and oversaw opening and closing duties.
  • Built stronger wine list aligned with trends, improved credibility of restaurant's program and raised profitability per glass.
  • Selected wine, beer and alcohol products based on customer feedback and local product availability.
  • Resolved customer complaints involving food or beverage quality and service.

Assistant Restaurant Manager

TREEOISE RESORT
BADDI
04.2022 - 12.2022
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Immediately resolved issues with patrons by employing careful listening and communication skills.
  • Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
  • Supervised all areas of restaurant to keep it clean and well-maintained.
  • Monitored restaurant operations and adjusted schedules to meet peak customer demand.
  • Managed staff schedules and maintained adequate coverage for all shifts.

Internship Student

SUNDAR KAKKAR HOTEL
LUDHIANA
10.2021 - 03.2022
  • Delivered clerical support by handling range of routine and special requirements.
  • Provided clerical support, addressing routine, and special requirements.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Reported back to instructor to receive day-to-day tasks and responsibilities.
  • Answered and transferred incoming telephone calls, taking messages for various staff members.
  • Participated in workshops and presentations related to projects to gain knowledge.

Education

HOSPITALITY AND TOURISM MANAGEMENT -

INDIRA GANDHI INSTITUTE OF TECH AND MGT (IG-ITM)
SOHNA,INDIA
07.2016 - 06.2018

High School Diploma -

GURU NANAK GIRLS SENIOR SECONDARY SCHOOL
LUDHIANA, INDIA
03.2015 - 03.2016

High School Diploma -

BHARTIYA VIDYA MANDIR SENIOR SECONDARY SCHOOL
LUDHIANA,INDIA
03.2013 - 03.2014

Skills

Safe food handling

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Certification

FOOD SAFETY AND HYGIENE IN THE CATERING INDUSTRY , ALISON

Timeline

FOOD SAFETY AND HYGIENE IN THE CATERING INDUSTRY , ALISON

04-2023

Food and Beverage Manager

TREEOISE RESORT
01.2023 - Current

Assistant Restaurant Manager

TREEOISE RESORT
04.2022 - 12.2022

Internship Student

SUNDAR KAKKAR HOTEL
10.2021 - 03.2022

HOSPITALITY AND TOURISM MANAGEMENT -

INDIRA GANDHI INSTITUTE OF TECH AND MGT (IG-ITM)
07.2016 - 06.2018

High School Diploma -

GURU NANAK GIRLS SENIOR SECONDARY SCHOOL
03.2015 - 03.2016

High School Diploma -

BHARTIYA VIDYA MANDIR SENIOR SECONDARY SCHOOL
03.2013 - 03.2014

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