Bhawna Bora
New Delhi
Summary
Looking for an organization where I could enhance my knowledge and experience on legal aspects while working with experienced person.
Overview
1
1
year of professional experience
Work History
Operations Executive (Quality Check)
Eresolution Consultancy Services
07.2025 - 12.2025
- Performed quality audits and case reviews to ensure accuracy, compliance, and adherence to SOPs.
- Managed escalation emails by investigating concerns, coordinating with stakeholders, and ensuring timely resolution.
- Verified documentation, payment details, and transaction records to identify discrepancies and prevent processing errors.
- Collaborated with Finance, Operations, and cross-functional teams to resolve exceptions and close cases within SLA timelines.
- Monitored pending case queues, highlighted critical gaps, and ensured smooth workflow execution through regular follow-ups.
- Prepared and shared MIS reports and quality insights with senior management to support decision-making and process improvements.
CRM Executive
Reagan Inc
12.2024 - 06.2025
- Served as a liaison between Sales and Technical teams, ensuring clear understanding of customer requirements and timely resolution.
- Engaged directly with customers to collect feedback, address concerns, and enhance overall satisfaction.
- Managed email communications and customer data with high accuracy, maintaining confidentiality and process compliance.
- Maintained internal records and facilitated seamless workflow across multiple departments to support operational efficiency.
Education
Bachelor of Commerce - Honours
Delhi University
06.2025
Senior Secondary - 12TH Commerce
Satyawati Sood Arya Girl's Sr. Sec. School
01.2022
Skills
- Accounts Payable (AP) & Order-to-Cash (O2C) process understanding, including journal entries and accounting fundamentals with foundational knowledge of SAP AP module
- Payment discrepancy resolution, escalation handling, and problem-solving for accurate case closure
- Strong attention to detail with analytical skills to track, verify, and report transactional data
- Microsoft office skills
- Versatile in dynamic environments
Timeline
Operations Executive (Quality Check)
Eresolution Consultancy Services
07.2025 - 12.2025
CRM Executive
Reagan Inc
12.2024 - 06.2025
Bachelor of Commerce - Honours
Delhi University
Senior Secondary - 12TH Commerce
Satyawati Sood Arya Girl's Sr. Sec. School