Aayush Singh
Gurugram
Summary
Results-driven Team Leader in Sales Operations known for high productivity and efficient completion of tasks. Specialize in strategic planning, customer relationship management, and sales analytics. Excel in leadership, communication, and problem-solving to achieve team goals and improve operational efficiency.
Overview
5
5
years of professional experience
Work History
Team Leader, Sales Operations
Teleperformance Global
Gurugram
02.2025 - Current
- Leading sales operations team to streamline processes and improve efficiency for Verzion USA.
- Coordinated training sessions to enhance team members' product knowledge and skills.
- Analyzed sales data to identify trends and inform strategic decisions.
- Collaborated with cross-functional teams to align sales strategies with company goals.
- Managed account, maintaining consistent client interaction and resolving issues to drive continued success.
Team Leader, Operations
Concentrix
Gurugram
04.2022 - 02.2025
- Worked with Concentrix as a Team Leader, Operations in International business operations and operating Social Media Advertising Operations (Client: Facebook) Meta Chat, Call and Email (Blended) Support.
- Managed a team of 12 employees to deliver client customer service deliveries.
- Mentored new employees and train them to improve collaboration.
- Interacted with clients, customers and other users of products to collect feedback.
- Shortlist, interview and hire new employees for the team.
- Document all project reports, updates and meetings for record-keeping.
Senior Executive Operations
Startek
Gurugram
12.2020 - 04.2022
- Senior Executive Operations in Airtel CyberNet Social Media Process for 3 different LOBs i.e. Postpaid, Fixedline and Airtel Digital Tv Services.
Education
MBA/PGDM - HR
Symbiosis International University
Bachelor in Business Administration (Hons) - Business Management
Maulana Abul Kalam Azad University Of Technology
12th Grade (Higher Secondary Education) - Physics, Chemistry, Mathematics
H.K.B. Inter College
10th Grade - English, Science, Sanskrit, Mathematics, Computer Application
D.A.V Public School (C.B.S.E Curriculum)
Skills
- Operations Management
- Team Management
- Client Interaction
- Process Optimization
- Dependability
- Communication
- Networking
- Empathy
- Time management
- Creativity
- Sales analysis
- Process improvement
Languages
English - Proefficient Speaking and writing. (US & UK)
Hindi- Mother tongue
Hobbies
- Fitness
- Music
- Learning new skills
Disclaimer
I do hereby declare that all the details mentioned above are correct to the best of my knowledge and confidence.
Personal Information
- Father's Name: Mr. Deepak Kumar
- Date of Birth: 09/04/1997
- Gender: Male
- Marital Status: Unmarried
Timeline
Team Leader, Sales Operations
Teleperformance Global
02.2025 - Current
Team Leader, Operations
Concentrix
04.2022 - 02.2025
Senior Executive Operations
Startek
12.2020 - 04.2022
MBA/PGDM - HR
Symbiosis International University
Bachelor in Business Administration (Hons) - Business Management
Maulana Abul Kalam Azad University Of Technology
12th Grade (Higher Secondary Education) - Physics, Chemistry, Mathematics
H.K.B. Inter College
10th Grade - English, Science, Sanskrit, Mathematics, Computer Application
D.A.V Public School (C.B.S.E Curriculum)