Bhawna Dudeja
TCPS Analyst
Gurugram
Summary
Accomplished KYC Analyst with over 5 years at American Express, adept in data analysis and KYC compliance, significantly enhancing customer satisfaction and efficiency. Skilled in documentation, reporting, and fostering strong customer relationships, showcasing exceptional attention to detail and problem-solving abilities. Proven track record in improving processes and meeting stringent compliance standards.
Overview
8
8
years of professional experience
Work History
TCPS Analyst
American Express, AMEX
06.2019 - Current
- Updated client profiles with relevant KYC information.
- Analyzed data for data potential risk indicators,and performed customer due diligence reviews.
- Developed and maintained strong relationships with customers to ensure compliance with KYC/AML regulations.
- Assisted in the investigations of fraudulent transactions and related activities.
- Coordinated with internal departments to resolve discrepancies in customer data.
- Reviewed customer documents and information to ensure compliance with KYC regulations.
Senior Process Associate
Genpact
09.2016 - 06.2019
- Worked with US based banking process.
- Handling escalations.
- Met month-end reporting objectives and deadlines.
- Identified modifications to processes and procedures that would promote better efficiency.
- Supervised team of process associates to enhance accountability, develop professional skills and improve efficiency.
- Increased customer satisfaction by promptly addressing concerns and providing effective solutions tailored to their needs.
Education
Bachelor of Commerce - Accounting And Finance
Maharishi Dayanand University
Rohtak, India 04.2001 -
Skills
Documentation and reporting
Report preparation
KYC Compliance
Attention to detail
Documentation
Data Analysis
Timeline
TCPS Analyst
American Express, AMEX
06.2019 - Current
Senior Process Associate
Genpact
09.2016 - 06.2019
Bachelor of Commerce - Accounting And Finance
Maharishi Dayanand University
04.2001 -
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