Bhawna Nathani
Delhi
Summary
Dynamic professional with a proven track record in conference and event management, notably at Eros Hotel New Delhi Nehru Place. Excelled in guest interaction and multitasking, ensuring seamless event execution and exceeding expectations. Skilled in both team collaboration and effective communication, consistently achieving targets and enhancing guest satisfaction.
Overview
3
3
years of professional experience
Work History
Assistant Manager-Conference & Events
Eros Hotel New Delhi Nehru Place
New Delhi
01.2025 - Current
- Handling Proactive & reactive Conference & Events accounts of the hotel through sales calls & meetings.
- Taking care of walk-in guest show arounds, venue briefings and negotiations.
- Sending Proposal to MICE accounts and corporate accounts for their events enquiries.
- Ensuring C&E based reports are made properly and shared as per the deadlines.
Assistant Sales Manager-Convention Sales
Hotel Royal Plaza
01.2024 - 12.2024
- Provide complete communication to potential brands, facilities, and menus.
- Follow up to answer questions, address concerns, and secure commitments through signed contracts and required deposits from prospective parties.
- Meet with guests to show facilities, develop menus, and offer other services, such as audio/visual and entertainment.
- Develop agreements, menus, and event orders.
- Enter events into the OpenTable reservation system, and review the event schedule with the host.
- Coordinate event menus with the Chef to ensure proper inventories and item availability
- Coordinate room set up with managers and servers to ensure that specifications exceed the guests' expectations and assist as needed
- Meet and greet all parties upon arrival for the scheduled event to review arrangements and introduce them to the Manager on Duty and the lead server
- Oversee event execution through entrée service whenever possible, to ensure proper timing and complete guest satisfaction.
- Conduct a post-event follow up to ensure a 'Raving Fan' experience was delivered and to inquire about repeat bookings
Convention Sales Coordinator
Andaz
09.2022 - 01.2023
- Manage telephonic conversation ons, admin work including reports of actualization, BOB, etc
- Guest handling, Event Coordination on, Detailing with the client for their event
- Along with completing the admin work of the events like documentation on, contracts, Banquest Event order, Group Resume, Proforma Invoice, Billing, etc
Convention Sales Coordinator
Grand
01.2022 - 12.2022
- Manage telephonic conversations, administrative work including reports of actualization, BOB, etc.
- Guest handling, Event Coordination on, Detailing with the client for their event
- Along with completing the admin work of the events like documentation on, contracts, Banquet Event order, Group Resume, Proforma Invoice, Billing, etc
Industrial training
Hyatt Regency
01.2022 - 06.2022
- Responsible for guest handling and food service in the F&B department
- I also worked in culinary department while working in front office
- My key responsibilities were handling and escorting the guests
- Doing check-in and check-outs, Arrival/departures forms, C's for Front office
- In HR department I used to do all joining responsibilities, interview calls and data management
Education
Bachelors of Hotel management - catering
JIIMS
Delhi, India01.2020
Skills
- Guest interaction
- Proficient communicator
- Multitasking
- Time Management
- Team work
Languages
- Hindi
- English
Timeline
Assistant Manager-Conference & Events
Eros Hotel New Delhi Nehru Place
01.2025 - Current
Assistant Sales Manager-Convention Sales
Hotel Royal Plaza
01.2024 - 12.2024
Convention Sales Coordinator
Andaz
09.2022 - 01.2023
Convention Sales Coordinator
Grand
01.2022 - 12.2022
Industrial training
Hyatt Regency
01.2022 - 06.2022
Bachelors of Hotel management - catering
JIIMS
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