Bhawna Ramnani
Mumbai
Summary
Dynamic Customer Service Executive at Groww serv private limited, adept at enhancing user engagement through clear communication and strategic audience interaction. Leveraged fintech expertise to resolve complex queries, driving high customer satisfaction and informing product improvements.Seeking a challenging and growth oriented position in Social Media Marketing, Associate and Executive where I can utilize my wide skills. Excel in communication, adaptability, and teamwork, ensuring successful campaign execution and audience engagement.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Executive
Groww serv private limited
Mumbai
11.2024 - 04.2025
- Resolved customer queries regarding financial products, ensuring timely resolution and high satisfaction.
- Communicated complex product features to enhance user understanding and engagement.
- Collected customer feedback to inform product improvements and support marketing strategies.
- Gained extensive exposure to fintech products, user behavior, and digital platforms.
Social Media Marketing Intern
the wrapped hearts
BHILWARA
09.2023 - 06.2024
- Developed and executed social media strategy for luxury hamper brand.
- Created themed, visually engaging content for Instagram and Facebook aligned with seasonal campaigns.
- Assisted in product photography and styling for social media posts and stories.
- Managed daily posting schedule to maintain consistent brand voice and aesthetic.
- Engaged followers, responded to inquiries, and fostered organic growth of social media following.
Education
Masters Of Commerce - Business Administration And Management
Maharishi Dayanand University
Ajmer, Rajasthan04-2025
Bachelor of Commerce - Accounting And Business Management
Maharishi Dayanand University
Ajmer, Rajasthan06.2023
12th - commerce
Greenvalley Public School
Bhilwara, Rajasthan07.2020
10th -
Evergreen Public School
Bhilwara, Rajasthan05.2018
Skills
- Clear and Concise Communication
- Basic MS Word and Excel
- Strategic Audience Interaction
- Lifestyle trends knowledge
- Basic digital video editing
- Social Media Marketing
- Accounting Principles and standards understanding
- Integrated Marketing
- Affiliate marketing management
- Email marketing
- Social media campaigns
- SEO activities
Certification
- Investment Banking – JP Morgan
- AI Tools and Chat Gpt - be10X
- Digital Marketing Certified - HubSpot
- Social Media Marketing Certified- HubSpot
- Digital Marketing - Udemy
- The fundamentals of Digital Marketing- Google
Language
English , Hindi
Timeline
Customer Service Executive
Groww serv private limited
11.2024 - 04.2025
Social Media Marketing Intern
the wrapped hearts
09.2023 - 06.2024
Masters Of Commerce - Business Administration And Management
Maharishi Dayanand University
Bachelor of Commerce - Accounting And Business Management
Maharishi Dayanand University
12th - commerce
Greenvalley Public School
10th -
Evergreen Public School
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