BHAWNA SACHDEVA
NEW DELHI
Summary
Dynamic Collector Supervisior with proven expertise at RADHESWARI CORP PVT LTD in debt negotiation and skip tracing. Excelled in establishing effective payment plans and enhancing customer outreach, resulting in improved account reconciliation. Known for maintaining professionalism under pressure while achieving timely debt recovery and fostering positive client relationships.
Overview
3
3
years of professional experience
Work History
Collections Supervisor
RADHESWARI CORP PVT LTD ( RBL CREDIT CARD RISK -90 )
NEW DELHI
01.2024 - Current
- Arranged debt repayment or established schedules for repayment based on customer's financial situation.
- Conducted skip tracing activities to locate delinquent customers.
- Worked closely with delinquent account holders to collect and reconcile accounts through approved channels.
- Remained calm, stayed professional, and provided exceptional service on calls, even when interacting with difficult individuals.
- Negotiated payment plans with customers to ensure timely repayment of debt.
- Notified customers of delinquent accounts with attempt to collect outstanding amounts.
Collections Agent
ENLIST MANAGEMENT ( INDUSIND CREDIT CARD WRITTEN-OFF PORTFOLIO )
NEW DELHI
06.2023 - 12.2023
- Negotiated credit extensions and waivers when necessary.
- Utilized skip tracing techniques including phone calls, internet searches and databases.
- Conducted skip tracing activities to locate delinquent customers.
Collections Agent
SKY SERVICE ( PERSONAL LOAN WRITE-OFF IN BFL ) )
NEW DELHI
11.2021 - 04.2023
- Utilized skip tracing techniques including phone calls, internet searches and databases.
- Negotiated payment plans with customers to ensure timely repayment of debt.
- Negotiated credit extensions and waivers when necessary.
Education
B.COM - Accounting And Finance
SANJEEVANI PUBLIC SCHOOL
NEW DELHI 06-2016
Skills
- Debt negotiation
- Skip tracing
- Financial reporting
- Customer outreach
- Account reconciliation
- Payment scheduling
Affiliations
- Dancing, Sanjeevani Public School August 2011 Batch
Accomplishments
- "Recognized as 'Employee of the Month' for consistently exceeding Collections targets"
- "outstanding leadership skills in guiding a team of peers"
Languages
Hindi
First Language
English
Beginner
A1
Punjabi
Beginner
A1
References
References available upon request.
Timeline
Collections Supervisor
RADHESWARI CORP PVT LTD ( RBL CREDIT CARD RISK -90 )
01.2024 - Current
Collections Agent
ENLIST MANAGEMENT ( INDUSIND CREDIT CARD WRITTEN-OFF PORTFOLIO )
06.2023 - 12.2023
Collections Agent
SKY SERVICE ( PERSONAL LOAN WRITE-OFF IN BFL ) )
11.2021 - 04.2023
B.COM - Accounting And Finance
SANJEEVANI PUBLIC SCHOOL
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