Team Leader
BHAWNA SACHDEVA
EMM ESS ENTERPRISES
NEW DELHI
4
Languages
1
Certification
5
years of professional experience
Dynamic Collections Agent with proven success at EMMESS ENTERPRISES, excelling in negotiation techniques and debt recovery. Achieved consistent over-performance on collection targets while mentoring teams to enhance productivity. Skilled in skip tracing and compliance regulations, ensuring effective resolution of delinquent accounts and fostering customer retention.
Work History
Team Leader
11 Months- Led daily team operations to maintain workflow consistency and service standards.
- Monitored performance and corrected process gaps to improve team efficiency.
- Assigned tasks based on priorities, skill levels, and shift requirements.
- Trained new staff on procedures, expectations, and workplace safety.
Collections Supervisor
1 Year 9 Months- Negotiated payment plans with delinquent account holders, improving debt resolution rates.
- Mentored collection team on successful tactics to increase workflow and productivity.
- Mentored collection team on effective tactics, enhancing workflow and productivity.
- Conducted skip tracing to identify customers with outstanding debts.
Collections Agent
6 Months- Conducted skip tracing to successfully locate delinquent customers and recover outstanding debts.
- Utilized skip tracing techniques, including phone calls and internet searches, to effectively identify and contact delinquent customers.
- Managed outbound and inbound collection calls to resolve overdue accounts and secure payment commitments.
- Documented account activity, payment arrangements, and customer communications in collections systems.
- Negotiated repayment plans while maintaining compliance with credit and collection policies.
Collections Agent
1 Year 5 Months- Contacted customers with delinquent accounts to secure payments.
- Notified customers of delinquent accounts with an attempt to collect outstanding amounts.
- Managed delinquent account portfolios, negotiating payment arrangements and resolving outstanding balances.
- Reviewed account histories to identify discrepancies, verify balances, and correct billing issues.
- Contacted customers through inbound and outbound calls to discuss repayment options and account status.
Education
B.COM - FINANCIAL ACCOUNTING
Skills
Payment negotiation
Debt recovery
Skip tracing
Compliance regulations
Team leadership
Customer retention
Conflict resolution
Accomplishments
- "Recognized as 'Employee of the Month' for consistently exceeding Collections targets"
- "outstanding leadership skills in guiding a team of peers"
Affiliations
- Dancing, Sanjeevani Public School August 2011 Batch
Certification
DEBT RERCOVERY AGENT (DRA CERTIFIED)
Languages
English
A1
Beginner
Punjabi
A1
Beginner
Hindi
C2
Bilingual or Proficient
Hindi
C2
Bilingual or Proficient
Timeline
Team Leader
EMM ESS ENTERPRISES
11.2025 - 10.2026Read More
Collections Supervisor
RADHESWARI CORP PVT LTD ( RBL CREDIT CARD RISK -90 )
01.2024 - 10.2025Read More
Collections Agent
ENLIST MANAGEMENT
06.2023 - 12.2023Read More
Collections Agent
SKY SERVICE ( BAJAJ FINANCE LTD )
11.2021 - 04.2023Read More
UNIVERSITY OF DELHI
B.COM from FINANCIAL ACCOUNTING
Read More
Education and Training
other