Bhawna Sharma
New Delhi
Summary
Seeking further managerial assignment to utilize/enhance current business knowledge & expertise. Extensive 8 years’ experience in the areas of FinTech Ops. Currently functioning as Sr. Lead Financial Analyst with American Express (India) Pvt Ltd and working in GMNS Global Merchant Network Services (Consumer Services Network Operations)
Overview
9
9
years of professional experience
1
1
Certification
Work History
Sr. Lead Analyst Global Product Setups
American Express
07.2018 - Current
- Provide transaction reporting to clients which are on Amex network
- The Role encompasses Consultancy, Collaboration and Customer engagement
- Preparing and maintaining the product/or system documentation/file setups for new or existing merchants
- (Reconciliation / Chargeback files)
- Follows and understands global standards, market and customer requirements and their impact on the product/system
- Creating mailbox and username through SFT and other various process required tools to send the merchant specified financial files securely
- Ensuring no transactional data leakage
- Supporting Financial queries including rejected payments
- Administered accounts payable, conducted general ledger, bank reconciliations and prepared 100% qualified monthly reports
- Making Macro’s to ease the manual interventions in the process
- Designing training module for the new hire and ensuring that all the OJT is completed, and all the parameters are met
- Prepare & present various weekly/monthly MIS report, SOPs & dashboards pertaining to process/ productivity including daily review trackers and vendor repository for the entire team, along with analyzing, organizing and managing information and data
- Keeping a constant contact with internal stake holders and sharing the process updates and end to end business solutions with them on regular basis through emails and by providing advice on policies, business and organizational methods
- Review the work of team members and make recommendations as appropriate; ensure completeness, accuracy, and compliance with set standards
Lead Analyst
American Express
11.2016 - 06.2018
- Prepared of reconciliations and account receivable, monthly and quarterly dashboard reports
- Present and Communicate Monthly Results to Leadership Teams
- Ensured that the process knowledge/documents are up-to-date and secure, and that data is backed up regularly
- Receive and analyse dispute requests from issuers, coordinate with acquirers and ensure Timely resolution while maintaining process integrity
- Conducted audits and quality reviews to ensure that they are meeting the process needs
- Identified the knowledge and information needs of the team and developing strategies to meet those needs
- Actively engage with cross-functional teams to address queries, mentor team members, and streamline processes such as network adjustments, chargebacks, refunds & disputes
Assistance Manager
Axis Bank
12.2015 - 10.2016
- Operational and sales functions within the organization, ensuring smooth processes and optimal performance
- Demonstrates adeptness in handling client issues by efficiently processing & Analysing client portfolios for relationship building
- Building tailored-made investment portfolio for the customer ensuring maximum revenue for them & Analysing client portfolios
Education
Master of Business Administration - MBA - Banking, Corporate And Finance
Jagannath Institute of Management (JIMMS)
01.2016
Bachelor of Commerce – B. Com - Business/Commerce, General
Bharti College, Delhi University
01.2013
Skills
- Advance Analytics
- Team Management
- Research & Development
- Project Management
- Vendor Management
- Oracle General Ledger
- Secure File Transfer (SFT)
- Tableau
Websites
Certification
Advance Analytical program which includes SQL, Advanced Excel & Tableau
Key Characteristics
Excellent communication & interpersonal skills with proven abilities to provide timely & accurate services to the customers. Seeking further managerial assignment to utilize/enhance current business knowledge & expertise.
Awards
- 2 Blue Awards, American Express, 02/01/24, Excellent Client Support/Quick delivery.
- 4 Blue Awards, American Express, 01/01/23, Excellent Customer Service/Quick delivery.
- 2 Blue Awards, American Express, 12/01/22, Rising Star for the quarter Spotlight for the quarter.
- GSM PS&O Golden Star Award, American Express, 12/01/21, Supported Stream indexing team along with daily BAU.
- Blue Awards, American Express, 08/01/19, for process improvement idea.
- Star of Business Award, American Express, 05/01/19, for successfully migrating one of the main processes.
Key Skills Certifications
- Advance Analytics
- Team Management
- Research & Development
- Project Management
- Vendor Management
- Oracle General Ledger
- Secure File Transfer (SFT)
- Tableau
- PowerBI
- Business Analytics
Disclaimer
The information above furnished is true to the best of my knowledge.
Timeline
Sr. Lead Analyst Global Product Setups
American Express
07.2018 - Current
Lead Analyst
American Express
11.2016 - 06.2018
Assistance Manager
Axis Bank
12.2015 - 10.2016
Master of Business Administration - MBA - Banking, Corporate And Finance
Jagannath Institute of Management (JIMMS)
Bachelor of Commerce – B. Com - Business/Commerce, General
Bharti College, Delhi University
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