Summary
Overview
Work History
Education
Skills
Websites
Custom
Timeline
Generic
Bhawna Sharma

Bhawna Sharma

Delhi

Summary

Accomplished executive with diverse experience of managing customer portfolio's in real estate, e-commerce marketing & health tech industries. Persuasive and tenacious executive with a proven track record of setting and achieving consistently high benchmarks. Excellent data analysis and insight extraction skills. Composed under pressure situations and dedicated towards delivering promised objectives.

Overview

9
9
years of professional experience

Work History

Sales Manager

SettleMed
Noida
02.2025 - Current
  • Supervised and mentored a multi-tiered sales team—including Area Sales Managers, Regional Sales Managers, and Territory Sales Managers—to ensure strong leadership and sales effectiveness.
  • Led sales and service operations across strategic territories: Uttar Pradesh, Haryana, and Madhya Pradesh, with a focus on revenue growth, market penetration, and customer satisfaction.
  • Managed daily activities of the sales force, including sales planning, monthly target distribution, performance tracking, and achievement analysis.
  • Developed and executed sales and service strategies designed to drive profitability, improve client retention, and expand market share.
  • Collaborated closely with the Research & Development (R&D) team to align sales efforts with product innovations, market needs, and competitive trends.
  • Contributed to the development and refinement of new services based on market research, customer feedback, and competitor analysis.
  • Accountable for full P&L ownership of the sales division, ensuring operational efficiency, cost control, and sustainable financial performance.

Country Manager

Orkanda India
07.2023 - 11.2024
  • Directed B2B and B2C operations for the company, driving growth in both commercial and consumer markets across India
  • Managed the importation of homelifts and chairlifts, overseeing logistics to ensure timely and efficient deliveries.
  • Supervised petty cash management & provided weekly financial reports to headquarters, ensuring accurate and transparent financial tracking.
  • Managed company operations in accordance with the instructions and guidance from directors, ensuring smooth and efficient functioning.
  • Oversaw petty cash management and reporting to headquarters and the accounting department on a weekly basis, ensuring accurate financial records.
  • Successfully managed the importation of lifts and deliveries, ensuring timely and efficient logistics operations.
  • Handled customer inquiries and concerns, providing prompt and satisfactory resolutions to maintain strong customer relationships.
  • Expanded business operations in India, identifying new opportunities and implementing strategies to capture market share.
  • Collaborated with delivery partners to facilitate ocean and air shipments, ensuring timely and cost-effective transportation of goods.
  • Conducted weekly meetings with the engineering, sales, and operations teams to set and track monthly targets, fostering collaboration and accountability.

Sales Manager

Whitehat Jr
10.2022 - 07.2023
  • Successfully onboarded a significant number of kids for coding and math classes, consistently meeting or exceeding sales targets.
  • Managed the end-to-end sales process, from creating intent to booking and conducting sessions, and closing deals through effective negotiation.
  • Utilized Salesforce to efficiently manage customer details, ensuring accurate and up-to-date information for effective follow-up and customer relationship management.
  • Developed and maintained strong relationships with clients, providing exceptional customer service and support throughout their journey with Whitehat Jr.
  • Collaborated with cross-functional teams to identify and implement strategies for customer acquisition and retention, resulting in increased revenue and customer satisfaction.

Sales Manager

USV Pharma
06.2021 - 08.2022
  • Successfully onboarded doctors in South Delhi and Faridabad, expanding the company's customer base and building strong relationships.
  • Led after-sales operations, ensuring high levels of customer satisfaction and prompt resolution of issues
  • Provided in-depth product training to doctors, enabling effective prescriptions and product recommendations
  • Led sales efforts for EMR (Electronic Medical Record) SaaS product, targeting B2B clients in the healthcare industry
  • Developed tailored sales proposals and product demonstrations to meet client needs, driving product adoption.
  • Worked closely with the technical team to provide post-sales support and address any client concerns
  • Drove revenue growth by acquiring new business clients and expanding existing accounts.

Ass. Team Leader

Lybrate India Pvt Ltd
06.2017 - 06.2021
  • Managed B2B and B2C client relationships, driving healthcare product sales and ensuring customer satisfaction
  • Developed customized proposals to showcase product value, leading to long-term partnerships and repeat business.
  • Identified customer needs and recommended tailored products, negotiating terms to achieve mutually beneficial outcomes.
  • Led audits of patient queries and doctor responses, collaborating with internal teams to automate and improve processes.
  • Managed social media queries, content creation, and doctor video shoots to enhance patient engagement
  • Conducted training, quality audits, and failure mode analysis to foster continuous improvement and adherence to compliance

Customer Care

EMTEX PVT LTD
11.2016 - 06.2017
  • Well-versed in product and service offerings, including pricing and dynamic discounts, ensuring accurate and informed customer interactions.
  • Assisted customers with prompt query resolutions related to services, order bookings, and cancellations.
  • Provided daily, weekly, and monthly portfolio reports to management, offering insights into performance and progress.

Education

B.com -

01.2019

Skills

  • Client Management
  • Salesforce
  • Portfolio Management
  • Zendesk
  • Quality Audit
  • Assana
  • MS Office

Custom

  • Father's Name Lt Yashpal Sharma
  • D.O.B 1995-10-30

Timeline

Sales Manager

SettleMed
02.2025 - Current

Country Manager

Orkanda India
07.2023 - 11.2024

Sales Manager

Whitehat Jr
10.2022 - 07.2023

Sales Manager

USV Pharma
06.2021 - 08.2022

Ass. Team Leader

Lybrate India Pvt Ltd
06.2017 - 06.2021

Customer Care

EMTEX PVT LTD
11.2016 - 06.2017

B.com -

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