BHAWNA SHARMA
New Delhi
Summary
To work in challenging result oriented position that can give me better opportunities to utilize my present capabilities and enhance my knowledge base for future betterment of the company and to grow with the organization.
Experienced with operational management, process optimization, and team leadership. Utilizes strategic planning and resource allocation to drive efficiency and growth. Track record of implementing successful initiatives and fostering collaborative work environment.
Overview
9
9
years of professional experience
2
2
Certifications
2
2
Languages
Work History
operation manager
A & M Insurance Brokers Pvt. Ltd
08.2019 - 09.2025
- Collect cash
- Deposit cheque in bank
- Prepper couriers
- Submit all Bills
- Follow up for payments
- Make online payments
- Friendly with net banking's
Customer Care Executive
SGF
01.2017 - 07.2019
- Resolved an average of 100 customer inquiries per day via phone, email, and chat.
- Exceeded customer satisfaction targets by consistently receiving positive feedback ratings.
- Developed and maintained a professional and positive demeanor in all customer interactions.
- Maintained detailed records of customer interactions for future reference and analysis.
Education
12th Pass -
NIOS (National Instituted Of Open Schooling)
01.2005
B.A. Pass - undefined
Manav Bharti University
01.2008
Skills
Hand Work
Certification
Certification Course in Computer
Timeline
operation manager
A & M Insurance Brokers Pvt. Ltd
08.2019 - 09.2025
Customer Care Executive
SGF
01.2017 - 07.2019
B.A. Pass - undefined
Manav Bharti University
12th Pass -
NIOS (National Instituted Of Open Schooling)
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