Summary
Overview
Work History
Education
Skills
Timeline
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Bhawna Singh

Delhi

Summary

Dedicated Customer Support Executive skilled in problem-solving, communication, and complaint resolution. Proven ability to enhance customer satisfaction and improve service quality through collaboration and adaptability.

Overview

3
3
years of professional experience

Work History

Customer Support Executive

MYLO
Gurugram
02.2024 - Current
  • Assisted customers with inquiries and product selection.
  • Managed customer complaints and escalated issues when necessary.
  • Provided support during product returns and exchanges.
  • Documented customer interactions in the support system.
  • Collaborated with team members to improve service quality.
  • Maintained knowledge of company products and services.
  • Conducted follow-ups to ensure customer satisfaction.
  • Answered customer inquiries via phone, email, and chat.
  • Provided support during peak periods of activity.

Customer Support Executive

Redcliffe
Gurugram
04.2022 - 01.2024
  • Assisted customers with inquiries and product selection.
  • Maintained knowledge of company products and services.
  • Provided detailed information about products and services.

Education

Bachelor of Arts - Arts Education

Govt Co Education Secondary School
Delhi
01-2021

Skills

  • Customer service
  • Product knowledge
  • Troubleshooting
  • Complaint resolution
  • Documentation management
  • Customer relationship management
  • Problem solving
  • Time management
  • Follow-up skills
  • Multi-channel support

Timeline

Customer Support Executive

MYLO
02.2024 - Current

Customer Support Executive

Redcliffe
04.2022 - 01.2024

Bachelor of Arts - Arts Education

Govt Co Education Secondary School

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Bhawna Singh