Bhawna Verma
Senior QA ( Quality Specialist)
Delhi
Summary
To work for an organization where I can utilize my skills and qualifications, and gain experience, while enhancing the company's productivity and reputation, as well as building a successful career for my future.
Overview
3
3
years of professional experience
Work History
Senior QA ( Quality Specialist)
HCL Technologies
7 2022 - 03.2024
- Interaction on senior level for maintaining quality of task and discussing areas of improvements
- Monitor and evaluate the interaction via calls ,emails audited by QA
- Providing feedback to QA for their performance and areas of improvements
- Took the initiative for the BQ performers and majorly impacted areas which can be improvised
- Handling the NHT and Assessments for all the resources to meet their quality
- Developing Actions plans and finding areas for improvements
- Planning and coordinating the activities of team
- Handling the Reporting work (Audit report, PKT formulated sheet scoring for all vendors, RCA).
Analyst
Vaco binary Semantics LLP
11.2019 - 07.2022
- Define procedure or standards, has the knowledge of what right & best way to execute a task would be
- I have been training New Bees since 1 year and have a well on ground experience of the same
- Have shared the Quality and TOS improvement ideas with team on a regular basis
- Identify the high error contribution, BQ raters, aligning refreshers and taking feedback from raters regarding the challenges
- Provide recommendations for procedural improvements
- Act as the 'go to person within a department or function for questions and problems
- Not only answer how things are done but why.'
Education
MBA(IT) -
Amity university
B.TECH(CS) - undefined
Inderprastha engineering college
Skills
Decision Making
Adaptability
Ability to work in a Team
Time Management
Call Calibration
Feedback
Conflict Management
Google suite
Leadership
Training & Certification
Quality Audit
Microsoft Office
Accomplishments
- Rewarded as Hall of fame Continously with bonus and certification in Vaco binary semantics LLP.
- Rewarded as Star performer for the Quarterly work in HCL Technologies.
Timeline
Analyst
Vaco binary Semantics LLP
11.2019 - 07.2022
Senior QA ( Quality Specialist)
HCL Technologies
7 2022 - 03.2024
MBA(IT) -
Amity university
B.TECH(CS) - undefined
Inderprastha engineering college
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