Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Bhawna Verma

Senior QA ( Quality Specialist)
Delhi

Summary

To work for an organization where I can utilize my skills and qualifications, and gain experience, while enhancing the company's productivity and reputation, as well as building a successful career for my future.

Overview

3
3
years of professional experience

Work History

Senior QA ( Quality Specialist)

HCL Technologies
7 2022 - 03.2024
  • Interaction on senior level for maintaining quality of task and discussing areas of improvements
  • Monitor and evaluate the interaction via calls ,emails audited by QA
  • Providing feedback to QA for their performance and areas of improvements
  • Took the initiative for the BQ performers and majorly impacted areas which can be improvised
  • Handling the NHT and Assessments for all the resources to meet their quality
  • Developing Actions plans and finding areas for improvements
  • Planning and coordinating the activities of team
  • Handling the Reporting work (Audit report, PKT formulated sheet scoring for all vendors, RCA).

Analyst

Vaco binary Semantics LLP
11.2019 - 07.2022
  • Define procedure or standards, has the knowledge of what right & best way to execute a task would be
  • I have been training New Bees since 1 year and have a well on ground experience of the same
  • Have shared the Quality and TOS improvement ideas with team on a regular basis
  • Identify the high error contribution, BQ raters, aligning refreshers and taking feedback from raters regarding the challenges
  • Provide recommendations for procedural improvements
  • Act as the 'go to person within a department or function for questions and problems
  • Not only answer how things are done but why.'

Education

MBA(IT) -

Amity university

B.TECH(CS) - undefined

Inderprastha engineering college

Skills

    Decision Making

    Adaptability

    Ability to work in a Team

    Time Management

    Call Calibration

    Feedback

    Conflict Management

    Google suite

    Leadership

    Training & Certification

    Quality Audit

    Microsoft Office

Accomplishments

  • Rewarded as Hall of fame Continously with bonus and certification in Vaco binary semantics LLP.
  • Rewarded as Star performer for the Quarterly work in HCL Technologies.

Timeline

Analyst

Vaco binary Semantics LLP
11.2019 - 07.2022

Senior QA ( Quality Specialist)

HCL Technologies
7 2022 - 03.2024

MBA(IT) -

Amity university

B.TECH(CS) - undefined

Inderprastha engineering college
Bhawna VermaSenior QA ( Quality Specialist)