Bhawna Chanchlani

• Evaluated suppliers to maintain cost controls and improve operations.
• Introduced new methods, practices and systems to reduce turnaround time.
• Greeted and assisted customers with questions, concerns and purchasing needs.
• Supervised and motivated [Number] staff employees.
• Stayed up to date on changing product and service options to provide top-notch support to customers and employees.
• Partnered with upper management in executing functional strategies and reporting capabilities.
• Analyzed and reported performance data, translating findings into practical improvement actions.
• Assumed senior management workloads in absence of general manager to maintain operations continuity.
• Provided strategic allocation of resources to various departments and managers in alignment with needs.
• Pursued every opportunity to learn about [Type] business at all levels and improve team member support.

• Forecasted trends and recommended improvements based on financial risk analyses.
• Boosted sales and customer loyalty through incentive programs.
• Engaged employees in business processes with positive motivational techniques.
• Consulted customers to boost product sales and services.
• Gathered and reviewed customer feedback to improve operations.
• Met deadlines by proactively managing individual and team tasks and streamlining processes.
• Submitted loan applications to underwriter for verification and recommendation.
• Compiled database of loan applicants' credit histories, financial statements and other financial information.
• Reviewed and edited loan agreements to enhance clarity and monitor compliance with requirements.
• Maintained friendly and professional customer interactions.
• Resolved various issues impacting sales management and business operations.
• Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
• Examined customer loan applications for loan approvals and denials.

• Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
• Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
• Recognized staff for contributions to company success to foster engagement and increase productivity.
• Established objectives to offer team members clear roadmap to help company achieve overall goals.
• Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
• Mentored team members to enhance professional development and accountability in workplace.
• Introduced new products or services, increased marketing activities and improved customer service to drive sales.
• Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
• Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals.
• Developed organizational structure to outline and direct rules, roles and responsibilities.
• Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.

• Analyzed trends in financial data to investigate fluctuations.
• Followed up to assess and report corrective action completion or progress.
• Consulted clients on internal control systems development and audit program improvements.
• Facilitated financial and operational audits, working with internal and external managers to communicate recommendations or issues surrounding audits.
• Performed strategic planning, execution and finalization of audits.
• Developed audit policies, guiding administrative and technical functions.
• Determined effectiveness of current control structures.
• Prepared working papers, reports and supporting documentation for audit findings.
• Performed auditing work in accordance with rigorous auditing standards and principles.
• Established audit and internal control procedures and recommended process improvements to address issues.
• Produced and reviewed audit reports for submission to inspector general and advised on audit recommendations and internal controls.

Handling several activities related to payments and collections Managing all types of clearing, payments and settlement activities

• Completed e-learning plan and bank secrecy act training and maintained up-to-date banking knowledge.
• Managed customer service inquiries and pinpointed and implemented proper path to resolution.
• Gathered due diligence information for loan document preparation, ordered title work appraisals and secured collateral data from lender.
• Advised customers of products and services and assisted bankers in delivering superior customer service.
• Maintained confidentiality of private banking information with discretion, diplomacy and professionalism.
• Imaged banking and loan documents, created computerized placeholders and built comprehensive electronic credit files.
• Assisted commercial banking team with collection and clearing of document exceptions and collected past due loan payments.
• Partnered with high net worth customers and private bankers to answer complex questions and solve operational issues while delivering superior customer service.
• Entered loan data into computerized banking system for renewals and modifications and submitted requests to portfolio managers before maturity.
• Received loan and utility payments, sending funds to correct destinations.
• Maintained friendly and professional customer interactions.
• Executed wire transfers, stop payments and account transfers.
• Handled various accounting transactions.
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution.

• Actively worked to build branch credibility and develop relationships to increase community and industry visibility and overall profitability.
• Developed strategies to grow client base and implemented appropriate sales plans to target prospective customers.
• Cross-sold wide range of services and products to increase new business and expand existing customer relationships.
• Helped customers prepare documents required to complete transactions and process requests.
• Presented products and services to customers using in-depth knowledge to answer questions.
• Supported tellers by processing transactions involving money orders, cashiers checks and payments.
• Opened new accounts and made changes to existing accounts.
• Counted currency, coins and checks in cash drawer, night depository and ATM.
• Collected cash and checks for deposit or processed withdrawals by examining checks for endorsements, verifying amounts, inputting into computer systems and printing receipts.
• Identified customer desires and goals through needs-based sales tactics.